The Hollies

447 Norton Road, Norton, Stockton-on-Tees TS20 2QQ
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6 Reviews
  • The Hollies, Stockton-on-Tees
Rated 'Outstanding' in care (September 2019), The Hollies Care Home is a small loving independent family run care home, passionate in providing excellent person-centred residential care to 18 residents, specialising in mental health. Located in the Norton Town Centre, the Hollies has dedicated caring staff to attend to all the needs with all the amenities one may need on their doorstep.

Staff at Hollies believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of a number of downstairs lounges, an internal garden and town centre location and access to local travel. The home cooks a varied menu providing fresh, nutritional and exciting food.

Please call to find out more as staff would love to show you around their home which has an excellent reputation.

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Care Provided by The Hollies

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Korsakoff Syndrome
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Owner
  • Vorg Hollies Ltd
  • Person in charge
  • Peter Johnson (Manager)
  • Admission Criteria
    • Ages from 18 to 117
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting, however, in respect of their service users, the home do ask that if visiting in the evening or at night time, please phone ahead


  • Parking

  • Parking is available on site


The Hollies Reviews (6)

Over all time The Hollies has 6 reviews.

Overall Experience

  • 6
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Review from Lorraine F (Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have loved mixing with all the residents and the staff, they have made me so welcome here. Nothing is any trouble for them, the staff are lovely here, all of them.

Reply from Vivek Gupta, Director at The Hollies

Thank you, Lorraine. We are always delighted when our service does what it is supposed to and meets with positive satisfaction. We are most pleased you took the time to let us know your views. Kind regards, Paul.


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Review from Rachel P (Sister of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at the Hollies for many years. The team there are fantastic! The care my brother get is first class. The team have an amazing, caring attitude towards all the residents. They go above and beyond to help everyone to live as normal a life as possible. They adapt to each one of the
residents' needs. They keep us updated and let us know, if and when he needs us, as we now live out of the area. The team leader is excellent with a can-do attitude and leads by example. There is always a warm, homely feeling whenever we go to visit. They handled COVID restrictions amazingly and did a wonderful job during a stressful time. My brother has lived in many other homes in the past but never settled anywhere, until he came here. They understand him and his needs. I can't praise this team enough. Thank you for helping and looking after my brother.

Reply from Dr Vivek Gupta, Director at The Hollies

Thank you so much for your kind words and heartfelt review of The Hollies which means the world to all the staff at the home, during the difficult times of covid. We are so grateful to hear about the fantastic care your brother has received and your positive words about the team. I will ensure your kind words are passed on to all staff.


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Review from E C (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my time here. The residents and staff are nice and supportive. The food is lovely and the bedrooms are nice. The only downside being the rooms are not ensuite. I feel safe here and overall, I am happy here.

Reply from Dr Vivek Gupta, Director at The Hollies

Thank you so much for your kind words and heartfelt review of Hollies which means the world to all the staff at the home, during the difficult times of covid. We are working hard to continue improving the service and are grateful for your feedback. Kind regards.


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Review from Pamela A (Sister of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies residential home is a welcoming, friendly care home. The staff are very good and treat me, as a visitor, very well. My sister has lived here over 25 years and I have no complaints at all about the care that she receives.

Reply from Dr Vivek Gupta, Director at The Hollies

Dear Pamela, Thank you so much for your lovely kind review of The Hollies. We are so glad to hear about the positive experience you have had with The Hollies. The staff have done an amazing job during the challenges of Covid and your review means the world to everyone at The Hollies. Thank you again for your kind words.


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Review from Jacquie F (Sister of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has currently had one of the longest terms of residence at the Hollies. He was always tricky to place prior and had quite a few unhappy placements beforehand but this has become his happy home, for a very long time. The last year or so has been tough and I am so grateful for the extra care
and guidance, given by the staff. They have all been extra vigilant throughout and my brother has been Covid free because of this care. He has also been mentally strong, again due to the way information has been delivered to him throughout. No mean feat! This has been vital for his well being. Thank you so much. You are all very special people and deserve recognition for all you continually do for the residents. Hat’s off to you. Kind regards.

Reply from Dr Vivek Gupta, Director at The Hollies

Dear Jacquie, Thank you so much for your lovely kind review of The Hollies. We are so glad to hear about the positive experience you have had with The Hollies. The staff have done an amazing job during the challenges of Covid and your review means the world to everyone at The Hollies. Thank you again for your kind words.


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Review from Graeme H (Brother of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at the Hollies for approximately 20 years, during this time I’ve visited him on a regular basis. What I have found over this period of time is that the staff are very professional, caring, friendly and approachable. The staff are very skilled at supporting my brother and
myself, always available to have time with him when he is feeling a little low in himself and needs somebody to chat with. My brother, with his illness, would find it difficult to live a normal, everyday life and would be isolated outside of the Hollies. Within the Hollies, he is well provided for, nice healthy food, own room and a laundry service, but most of all people to communicate and interact with. My brother treats these people as familiar and the Hollies as his home. I can’t praise the staff enough for the care and friendliness they have shown to my brother and the other residents.

Reply from Dr Vivek Gupta, Director at The Hollies

Dear Graeme, Thank you so much for your review regarding the Hollies. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Peter

Peter Johnson

Job Title: Registered Manager

Joined: 2025

Hello, I’m Peter, the Registered Manager at The Hollies


I have worked in health and social care for the last 15 years, working from Support Worker level all the way up to Assistant Director at an award winning care home specialising in enduring mental health conditions.


I am excited to be a part of the Caring and Leading group where I can continue to use my knowledge and expertise to help vulnerable adults with mental health difficulties be who they want to be in a safe and positive environment. My focus is on creating person-centered care plans that promote independence, well-being, and personal growth.


I am dedicated to fostering a culture of continuous improvement and open communication. I believe in the power of collaborative feedback and am committed to ensuring our residents receive the highest standard of care


Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does The Hollies have?

There are 19 Single Rooms.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of Stockton-on-Tees?

1.3 mile(s) as the crow flies, distance by road may be significantly further.