Ingleby Care Home

Lamb Lane, Ingleby Barwick, Stockton-on-Tees TS17 0QP
Submit a Review
8.8 41 Reviews
  • Ingleby Care Home, Stockton-on-Tees
Ingleby Care Home prides itself on the care and attention given to residents and their families. Carers concentrate on getting to know you and your loved one, enabling them to look after physical needs and more importantly delivering what emotional support you and your family need.

They accept that choosing a care home is one of the most difficult decisions a family member or advocate can make and are here to help you through that decision, through the move in and beyond.

Excellent care is the key objective of each of the team members. Caring for those who can no longer look after themselves is what they do best, with an approach that takes into account that although there will be aspects of daily care and activity that residents could not manage at home, carers continue to encourage independence wherever possible - thus enabling residents to make the most of what they can do on a daily basis.

They support an active lifestyle alongside professional care as part of their core mission, they endeavour to ensure that both residents and visitors enjoy their time spent at the home. They have all of the usual benefits of a care home, including en suite rooms, excellent communal spaces and areas for residents to enjoy quiet times.

They also offer excellent activities at the home, which offer stimulation and engagement to all residents. The activities co-ordinator works with individuals to ensure that they offer activities that will suit each person and sometimes this means that one to one activity is more appropriate than group activities.

Show Ingleby Care Home on the Map

Care Provided by Ingleby Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Zalick (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospital and people who fund their own care.
    • Ages 55+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ingleby Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,153
    • Self-Funded Residential Dementia Care from £1,219
    • RESPITE Self-Funded Residential Care from £1,153
    • RESPITE Self-Funded Residential Dementia Care from £1,219

  • Our fees include all care services, activities and meals. We do not charge top ups.
  • (these prices are only a guideline, please contact Ingleby Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite with overflow parking in the grounds of St Francis of Assisi church.


Ingleby Care Home Reviews (41)

Total of 41, showing 1-20
8.8

Ingleby Care Home has a Review Score of 8.8 (8.846) out of 10, based on 5 reviews in the last 2 years. Over all time Ingleby Care Home has 41 reviews.

Overall Experience

  • 31
  • 8
  • 1
  • 0
  • 1

Date Published

41
1
1
5
36

Review from K H (Wife of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over 7 years. He loves living at Ingleby Care Home. The staff are amazing, nothing too much for them Always have a smile and always friendly. All residents are well looked after, staff have a very caring attitude. Rooms regularly cleaned. Excellent housekeeping. Food
variable and good quality. There has not been a manager for a number of months but in my opinion, the staff have coped very well without one.

Reply from Louise Zalick, Manager at Ingleby Care Home

Thank you so much for your lovely feedback and for sharing your husband's experience at Ingleby Care Home! We're thrilled to hear how much he enjoys living here and how highly you regard our dedicated team. It's wonderful to know their caring attitudes, friendly smiles, and commitment to ensuring a clean and welcoming environment have made such a positive impact. We're also delighted to share that we now have a manager in place. I'm excited to be part of such an amazing team and look forward to supporting them as we continue to deliver the highest quality care for all our residents. Thank you for your kind words about the staff's resilience during the transition, they truly are remarkable.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sean D (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ingleby Care Home are amazing.
They really were like family to my mum for the almost four years that she lived in their care.
They were loving, kind, compassionate and caring to my mum. The way that they interacted with her, it is obvious that it is more than a job but a vocation to the
staff.
My mum was very happy in her final years and this is due to the care she received.
When Mum's time came, the staff treated her with such compassion and dignity that I was overwhelmed and incredibly grateful. They were also amazingly supportive to me at such a difficult time.
I will always owe them a huge debt of gratitude.

Reply from Euan Bell, Home Manager at Ingleby Care Home

Thank you for your wonderful review of our home. It was an absolute pleasure to care for your mum, she is missed by us all. We will share your kind words with the staff team who will greatly appreciate them. Sending our deepest condolences and wishing you all of the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are brilliant.

Reply from Carol Singleton, Home Manager at Ingleby Care Home

Thank you for taking the time to review our home, your comment about the team is lovely. We will share the review with the staff who will be over the moon. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah A (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was in 1 week for respite and really enjoyed her time and did not want to leave. The staff are fantastic and really helped her improve with her day-to-day abilities.

Reply from Carol Singleton, Home Manager at Ingleby Care Home

Thank you for taking the time to review our home, it's great to read how happy your mam was during her stay. We will share the review with our staff team who will be delighted. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everyone and everything at Ingleby.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simone W (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An astounding home. The staff are so friendly and accommodating. Mums dog was allowed to visit her every day in her room. The food was fantastic. Mum was only there for a month but when mum needs permanent care, we will definitely use Ingelby care home. A special thanks to Andy and Pam who always went
the extra mile

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne K (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is 91; she's been in the care home since August 2021. She went in for respite care and some rehabilitation and decided to stay as she was made to feel safe and very welcomed. The surroundings are amazing. The staff are wonderful, from the sister in charge to the person emptying the bins, nothing
is too much trouble. My mam is treated like a princess from waking up in the morning to going to sleep, nothing is too much trouble, and for that, I'm truly thankful.
They should have 10-stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 90 with advanced Parkinson’s and other medical issues. She was in Ingleby care home in Lamb Lane for about a month. The staff were wonderful, nothing was too much trouble. I was impressed before she went in when the supervisor phoned for information about mum’s likes and dislikes, times she liked
to get up and go to bed every effort made to get her what she liked and so well looked after. She nearly gained a toyboy but he had recently got married. The staff all of them showering and then helping with her hair…..her right hand cannot grasp….so it is difficult……..they were amazing going over and above. So great with her. They should have 10 out of 10. Thank you everyone.

Reply from Carol Singleton, Home Manager at Ingleby Care Home

Many thanks for your wonderful review, we really appreciate you taking the time to let us know how happy you and Mum are with the care received at our home. We will share your lovely words with our staff team as they will be delighted to read them. Give our kind regards to Mum. Take Care and Keep Safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky M (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is fantastic. I can't praise it enough. My mam has her life back since she moved in. I would like to thank everyone who is connected to Ingleby Care Home for keeping my mam and all the other residents safe and well, it is my privilege to know you all. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian H (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident for nearly 9 years and we have always had 100% trust in the Manager and Staff of Ingleby Care Home. They provide a caring service and I have no idea how they have managed to keep going through all the COVID-19 times. They always have a friendly word to say and their dedication
to their work is amazing. We call them the Ingleby Angels. We will always be grateful for their dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Sister of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring, compassionate, helpful, willing to discuss any worries about loved ones. A big thank you to all the staff, it must be so hard at the moment for them. Keep smiling and caring with joy and love in your hearts! Many blessings are sent to you and your loved ones. God bless you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona N (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Ingleby Care Home for over 8 years and has progressed from residential to EMI care. Throughout these many years both my mum and our family have been treated with dignity, care and compassion by the wonderful staff and care home manager, who have always done their very best
to ensure that she is cared for to the best of their ability and often gone above and beyond to make her feel comfortable and safe. It has been especially hard for everyone during Covid-19 and lockdown, and despite the fact that we are unable to visit her which is so very sad, the staff and management team have done an incredible job of keeping both residents and staff safe and well, which has been extremely difficult for everyone, but so very much appreciated by us relatives, knowing that our loved ones are being cared for and kept safe at this time. We as a family cannot thank them all enough, and so look forward to the day when we will once again be able to see our loved ones.

Reply from Carol Singleton, Manager at Ingleby Care Home

Thank you so much for your very kind words, we really appreciate your understanding during these difficult times. It is a pleasure for us to look after your mum and we will continue to ensure that she is safe and well cared for. We will share your review with our team members too. Take care and keep safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda D (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but brilliant. The manager has been vigilant of the situation and understanding. The staff are exceptional, caring for all the residents, supporting and keeping their spirits up. They have organised an outdoor singalong which allowed us to join in on the road. We are now able to visit
our mam in the garden, a distance apart. I can't thank everyone enough you have done brilliant work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the coronavirus has hit the UK, the home has handled it excellently. It closed early, putting patients first to make sure they are kept in a safe environment. Organised for us to see them from the road while in lockdown, then organising of half-hour visits outside. Could not have asked for better
care of my mam. (No coronavirus in this home.) Well done to all the staff, giving 100% at all times.

Reply from Carol Singleton, Home Manager at Ingleby Care Home

Many thanks for your wonderful review, we will pass on your comments to our staff team. Take care and keep safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Brother of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always helpful when visiting. Carers/nurse pleasant to talk to. Residents enjoy their company. Nice care home all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ingleby Care Home has been extremely careful with the residents, having entered into lockdown two weeks early; this has paid off with no Covid-19 cases. They have made the health and safety of the residents and staff their main priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Niece of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today's experience due to COVID 19 was the best it could be, meeting my Uncle in the garden went better than expected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle T (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have attempted on several occasions to arrange an appointment over the telephone, to visit my Granddad who has, since Covid19, deteriorated in his health. Staff including the manager have been very confrontational with me and negative over the telephone making it impossible for me to arrange this
and telling me that other residents need to see their relatives before I can. The manager would not give out name and even hung up on my conversation. I have been very distressed and upset by their lack of empathy and compassion and l have been left feeling very upset and nervous of any future contact I make with staff from the care home. Previous to Covid19 I was a regular visitor of my Granddads and feel both my Granddad and myself have been let down by staff.

Reply from Carol Singleton, Home Manager at Ingleby Care Home

We were very surprised to see your review and can only express our sadness that you feel the way you do. The members of your family have done nothing but praise our home for the way that we have ensured the safety of your granddad and all our residents during the pandemic. Your granddad is safe and cared for with empathy and compassion by our care team, he is in robust health and has been able to meet his relatives in the gardens at the home. We have made every effort to arrange visits with your granddad but the fact remains that you did not attend the last meeting leaving him confused.
We are always available to discuss any concerns you have calmly and will always endeavour to act in the best interests of the residents in our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean home. Very caring staff and I know my mother is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Berni J (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Ingleby Care Home for a few weeks. She is really well cared for by staff who are friendly, respectful and kind.
The transformation in my mum, compared to how she was living at home with carers visiting is immeasurable. I put this down to the level of care, nutrition and social
interactions she has now.
The anxiety I felt all the time during my mum's last few months 'living independently', has completely gone. Although my mum may not understand why she can't go home, I know that Ingleby Care Home is definitely the best place for her to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.846)

Overview of Review Score

The Review Score of 8.8 (8.846) out of 10 for Ingleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Ingleby Care Home is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Ingleby Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 5 Positive Reviews ÷ 11.2 = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ingleby Care Home

What types of Care is Ingleby Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ingleby Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ingleby Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Ingleby Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ingleby Care Home to the centre of Stockton-on-Tees?

3.5 mile(s) as the crow flies, distance by road may be significantly further.