Ingleby Care Home

Lamb Lane, Ingleby Barwick, Stockton-on-Tees TS17 0QP
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8.8 41 Reviews
  • Ingleby Care Home, Stockton-on-Tees
Ingleby Care Home prides itself on the care and attention given to residents and their families. Carers concentrate on getting to know you and your loved one, enabling them to look after physical needs and more importantly delivering what emotional support you and your family need.

They accept that choosing a care home is one of the most difficult decisions a family member or advocate can make and are here to help you through that decision, through the move in and beyond.

Excellent care is the key objective of each of the team members. Caring for those who can no longer look after themselves is what they do best, with an approach that takes into account that although there will be aspects of daily care and activity that residents could not manage at home, carers continue to encourage independence wherever possible - thus enabling residents to make the most of what they can do on a daily basis.

They support an active lifestyle alongside professional care as part of their core mission, they endeavour to ensure that both residents and visitors enjoy their time spent at the home. They have all of the usual benefits of a care home, including en suite rooms, excellent communal spaces and areas for residents to enjoy quiet times.

They also offer excellent activities at the home, which offer stimulation and engagement to all residents. The activities co-ordinator works with individuals to ensure that they offer activities that will suit each person and sometimes this means that one to one activity is more appropriate than group activities.

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Care Provided by Ingleby Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Zalick (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospital and people who fund their own care.
    • Ages 55+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ingleby Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,153
    • Self-Funded Residential Dementia Care from £1,219
    • RESPITE Self-Funded Residential Care from £1,153
    • RESPITE Self-Funded Residential Dementia Care from £1,219

  • Our fees include all care services, activities and meals. We do not charge top ups.
  • (these prices are only a guideline, please contact Ingleby Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite with overflow parking in the grounds of St Francis of Assisi church.


Ingleby Care Home Reviews (41)

Total of 41, showing 21-40
8.8

Ingleby Care Home has a Review Score of 8.8 (8.846) out of 10, based on 5 reviews in the last 2 years. Over all time Ingleby Care Home has 41 reviews.

Overall Experience

  • 31
  • 8
  • 1
  • 0
  • 1

Date Published

41
1
1
5
36

Review from Judy B (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking for residential care for a loved one is difficult. Everything is a compromise and sadly it will never be the same as home. We chose Ingleby CH, the atmosphere is homely, happy and relaxed. Care is excellent, food good and varied and residents are treated with respect and their dignity maintained.
In house activities are good and numerous outings thoroughly enjoyed. I wish my social calendar was as full as theirs! The staff are not only excellent with the residents, but with our family too, very important. They listen to us and communicate with us so we know what is happening. Ingleby CH feels like home, small, personal and not institutionalised.

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Review from Ian H (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with you for three weeks respite and she was looked after very well.

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Review from Olive S (Mother of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can relax knowing that I have peace of mind he is well cared for.

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Review from Christine D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well, is always clean and tidy, always has clothes that match which shows thought has been given when dressing her. The staff are very caring and patient and approachable if any concerns need to be addressed. The unit is always very clean.

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Review from Annette S (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the home for 2 years. Supervision and staff are excellent. Always treat with respect and dignity. A lovely place to visit.

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Review from James M (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the experience satisfactory.

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Review from Gail D (Wife of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for extremely well, also said that the staff both upstairs and downstairs, night and day staff were both professional and encouraging towards his recovery which is virtually complete. I wish to thank each and every member of the team on behalf of my family for an excellent recovery.

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Review from O B (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a wonderful time here. I was looked after so well and felt safe.

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Review from Paul M (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a tough time having lost her husband (my dad) prior to admission and I couldn't be happier with the level of care, friendliness and professionalism at Ingleby. My wife did a number of blind visits as we were choosing a facility and Ingleby was by a long way the best and we've never had a
concern since. Top rate!

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Review from Victor A (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and care are excellent my mother is happy and safe and is enjoying her stay.

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Review from J G (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to mum is excellent. All of the staff and management are very caring and friendly and they make every effort to make daily life as pleasant as possible for the residents. There are plenty of activities for the residents to join in and everyone is treated as an individual with
dignity and respect.

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Review from G H (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was unwell at the time and was dealt with kindness and patience. Mother is always happy and the care staff are incredibly caring and respond appropriately.

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Review from C V (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this care home for one week now. She has been unsettled but the staff have gone out of their way to reassure my mum regarding various issues. I am hoping she will settle with the reassurance of the lovely staff at this home.

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Review from Patricia P (Sister of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the staff and care my brother gets.

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Review from C C (Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into the care home quite poorly, after several months, I have improved to the point where I am leaving soon for supported living.
The care support I have received helped me to become more independent and my confidence has improved greatly.

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Review from Michael L (Husband of Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time my wife was in the care home she could not have hoped for better treatment. Despite her being a difficult person to deal with nothing was too much for the staff to deal with. They were all very professional and dealt with all unpleasant tasks promptly and without complaint and I would
recommend this care home to anyone else who finds themselves in my situation. Many thanks to all the staff.

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Review from John B (Son of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ingelby Care Home in May this year. From the outset, he was treated with care and courtesy and got on very well with the staff, who were very friendly and helpful. He passed away in October and the staff were fantastic in their attitude to my dad and my family.
I would like to say
a big thank you to all the staff.

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Review from Tom R (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Staff and management are brilliant. Comfortable, professional and very caring bunch of staff. Really helped me in my rehabilitation. Thank you. Put me down for a reference if you wish.

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Review from Sandra G (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has previously lived independently until an illness following which she has lived with me for the last 10 months. As a consequence, neither of us has had any experience of care homes. Prior to myself going on holiday at the end of Sept, mum stayed for a couple of days to accustomise her prior to
our holiday. We both found a very warm welcome from the staff who made sure mum knew their names and treated mum with respect coupled with an open and friendly attitude. Mum enjoyed her 1st experience and is quite happy to return when we are away on holiday.

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Review from James D (Son-in-law of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to be clean, uncluttered and safe. The staff are always caring and compassionate and maintain privacy and dignity. The staff engage at all levels with residents, their colleagues and families alike. The home is void of unwanted smells and the residents are clearly well attended.
The food looks to be of good quality, plentiful and well presented. Drinks are varied and plentiful and always available. Standards appear very high and the staff seem to well-led by the management team.

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Current Review Score: 8.8 (8.846)

Overview of Review Score

The Review Score of 8.8 (8.846) out of 10 for Ingleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Ingleby Care Home is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Ingleby Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 5 Positive Reviews ÷ 11.2 = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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