Mandale House Care Home

136 Acklam Road, Thornaby, Stockton-on-Tees TS17 7JR
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9.5 46 Reviews
  • Mandale House Care Home, Stockton-on-Tees
Mandale House is a purpose-built development that specialises in residential and dementia care, incorporating the latest care technology and tailoring all care to individual needs.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home

Hill Care have are well respected in the North of England for a homely range of care accommodations that incorporate the latest sector technology and recognised good practice.

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Care Provided by Mandale House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anita Clarkson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Mandale House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,158
    • Self-Funded Residential Dementia Care from £1,158
    • RESPITE Self-Funded Residential Care from £1,158
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Fees include all care, meals and activities. We do not charge top ups.
  • (these prices are only a guideline, please contact Mandale House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family members and friends are welcome. However, the home operates protected mealtimes and asks that visitors give residents the time to enjoy their nutritious meal experience.


  • Parking

  • There is ample parking at the home.


Mandale House Care Home Reviews (46)

Total of 46, showing 1-20
9.5

Mandale House Care Home has a Review Score of 9.5 (9.543) out of 10, based on 14 reviews in the last 2 years. Over all time Mandale House Care Home has 46 reviews.

Overall Experience

  • 30
  • 16
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Date Published

46
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Review from Lin S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are greeted with smiles from all of the staff and they all say hello. The friendly feel to the home is wonderful. The staff would do anything to help you. They are really gentle with the residents.
The home is clean and they have entertainment on for the residents all of the time.
My mother settled
in without any problems. She has never complained. It really is a home from home.

Reply from Anita Clarkson, Manager at Mandale House Care Home

Thank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.


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Review from Lynne D (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mandale House is an excellent care home, no faults I have got to say. All the staff are so kind, helpful and nothing is too much trouble for any of them. The carers and all the staff who were caring for me have looked after me so well and I couldn't be happier. I felt so at ease from beginning to end
and all the residents were so nice and they all seemed as happy as I am. I am going to miss this care home but would come back like a shot. Overall I would highly recommend Mandale House to anyone.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for your lovely review of our home, it is very much appreciated. It was such an honour to care for you while you stayed with us. We will share your very kind words with the staff team who will be over the moon. Come back and see us anytime.


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Review from G M (Respite Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, well fed and looked after. The staff are very good, can't thank them enough. Would be happy to stay here again. Well run, just like a machine.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for your lovely review, it is a pleasure to care for you. We will share your kind words with the staff team who will be over the moon to read them. Kindest regards always.


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Review from Doreen F (Daughter-in-law of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being in the care home for 6 weeks my mother-in-law found such kindness and care. Both staff and management staff are kind and helpful people who support, care and help in every way. They are kind, and humourous in a very genuine way and apart from myself I have only seen 100% help and care with other
patients. This is a well-accommodated place to be in.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.


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Review from J A (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say I chose this home for my mother. The care and support for all the family goes up and above from all the staff.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for taking the time to give our home a fantastic 5-star review! Our team will be over the moon when they read your kind words and see your ratings. It is a pleasure to care for you Mother. Wishing you all of the best always.


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Review from Elaine G (Partner of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were second to none. They looked after my fiancee extremely well and personally, I am sad he is moving.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for reviewing our home, it is much appreciated. We will share your kind words with the team as they will be delighted to read them. Kindest regards.


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Review from J D (Respite Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feeling very safe, and warm. Made lots of new friends. Will be coming for respite and also will be visiting.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for your wonderful review. It's great to hear that you have made lots of new friends while you were with us. You are always welcome to come and visit and stay at our home whenever you need. Take care always and we look forward to seeing you soon.


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Review from Caroline I (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would tell all my friends and family to take a look at this care home for their family. My mam is really settled here.

Reply from Anita Clarkson, Home Manager at Mandale House Care Home

Thank you for your wonderful review of our home. We are so happy to hear that you would recommend us. We will share your scores with our team as they will be delighted to see them. Kind regards always.


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Review from Maureen W (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mam was only in the home for a few hours (she was taken to hospital with pneumonia), the staff we met could not have been friendlier. They were lovely and made Mam very comfortable and we were very happy to leave her there in their care. I would definitely choose this care home again if required.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

Thank you for your lovely review of our home, it is much appreciated. We will share your comments with our team as they will be thrilled to hear them. Wishing you and Mum all of the best.


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Review from J R (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff show empathy and understanding and do a fantastic job in challenging circumstances. The home is a very welcoming place and all staff are friendly and helpful. My mum has taken part in quite a few activities and enjoys the interaction of other residents. On the whole, I am very
happy that my mum is safe and well looked after within this caring environment.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

Thank you for your lovely review of our home, it is wonderful to read how happy you are with the care your mum receives. We will share your kind words with our staff team who will be delighted to read them. Take care always.


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Review from Adrian T (Son of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service provision by all staff and management team. Caring, attentive and informative as the team continues to build and develop the relationship between the resident and relatives, friends etc. My mother feels comfortable and looked after which is always a pleasure to hear when speaking to
her.
Keep it up Mandale House Care Home staff, thanks for all your continued service, support and assistance.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

I would like to thank you for your review and for taking the time to do it.


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Review from J H (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since a new, permanent manager has been put in place, things have improved greatly. There are still the occasional hiccups, involving new staff, but these are now of a minor nature.

Reply from The Manager at Mandale House Care Home

Thank you for taking the time to send in your review.


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Review from G P (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the Mandale House Care Home. The staff do their job well and will help with any questions that I may have from time to time.
Regarding your question value for money that I have left out because social services and my daughter with power of attorney take care of that so I don't
have that information.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

Thank you for your great review. We will share it with our staff team who will be delighted to read your comments. Kindest regards from all the team.


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Review from S H (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for three years. There has been times when I have been unhappy with Mum's care. However over a few solved. Mum seems more happy looked after.

Reply from Jenny, Home Manager at Mandale House Care Home

Thank you for your comments it means a lot to me you take time out of your day to do this.


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Review from G D (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled in Mandale. All staff are friendly and caring. They assist Dad to live as independently as he is able and take an interest in what he likes, i.e. football, music and family. The meals are nutritious and well-presented. The staff encourage him to partake in activities and entertainment
provided. I would recommend Mandale House to anybody.

Reply from Tracy Hill, Manager at Mandale House Care Home

I will ensure to inform the team of your kind words.


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Review from Gerry W (Brother-in-law of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister-in-law went into Mandale Care Home over a year ago the care and attention she has received is of the highest quality. The covid situation has made things very difficult for all concerned but standards of care have been maintained at such wonderful levels and I have the greatest admiration
and thanks to all the staff for what they achieve day in day out. I know she is safe and secure in Mandale and she gets regular and varied choice of meals. I also know that close attention is given to her medication. Many thanks indeed.

Reply from Christine Reason, Manager at Mandale House Care Home

Thank you for your kind review, it is a pleasure to have your sister-in-law stay with us here at Mandale House.


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Review from J S (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. My mother is very well looked after at Mandale, I wouldn't hesitate to recommend them to other people.

Reply from Tracy Hill, Manager at Mandale House Care Home

Many thanks for your wonderful review of our home, we will also share your kind words with our staff team who will be delighted to read them. Take care and keep safe.


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Review from Jane P (Daughter-in-law of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that has been given to my mother-in-law is just excellent. She is part of a very caring and loving environment and is treated in such a lovely way that comes across as her being so happy in herself. She enjoys everything that she does and is kept busy doing activities that she
likes in a very safe setting and a very happy place.

Reply from Christine Reason, Manager at Mandale House Care Home

Thank you for your kind comments, I will pass these to the staff who will be delighted.


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Review from Paula H (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father stayed at Mandale House for three weeks. He had a pleasurable time, he said the staff were kind and helped him a lot, the food was nice (he gained a little weight during his stay). He enjoyed meeting new people and joining in with activities. He would definitely like to stay again.

Reply from Tracy Hill, Manager at Mandale House Care Home

Thank you for your kind review, I will pass on your comments to the lovely staff and we look forward to seeing you soon.


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Review from Helen S (Daughter-in-law of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident of Mandale House Care Home for many years. The staff are always exceptionally kind and considerate, have always looked after her amazingly well and have always kept in contact when needed. We have been made welcome when we have visited. I think it has been a fantastic
caring warm home for her later years. Activities have been available for those who are able to take part.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Mandale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Mandale House Care Home is calculated as follows: ( (102 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 164 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mandale House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Anita

Anita Clarkson

Job Title: Home Manager

Joined: 2023

With over ten years in the care sector, Anita is a dedicated and caring manager, always putting the residents at the heart of everything she does.


Tracey

Tracey Ealand

Job Title: Deputy Manager

Joined: 2022

Tracey is resident focussed and passionate that people living with dementia enjoy the best quality of life.


Nicola

Nicola Kitts

Job Title: Administrator

Joined: 2021

Responsible for the financial aspects of residents' care, Nicola is a caring and dedicated part of the home.


Frequently Asked Questions about Mandale House Care Home

What types of Care is Mandale House Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mandale House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mandale House Care Home have?

There are 55 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Mandale House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mandale House Care Home to the centre of Stockton-on-Tees?

1.2 mile(s) as the crow flies, distance by road may be significantly further.