Mandale House Care Home

136 Acklam Road, Thornaby, Stockton-on-Tees TS17 7JR
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9.5 46 Reviews
  • Mandale House Care Home, Stockton-on-Tees
Mandale House is a purpose-built development that specialises in residential and dementia care, incorporating the latest care technology and tailoring all care to individual needs.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home

Hill Care have are well respected in the North of England for a homely range of care accommodations that incorporate the latest sector technology and recognised good practice.

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Care Provided by Mandale House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anita Clarkson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Mandale House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,158
    • Self-Funded Residential Dementia Care from £1,158
    • RESPITE Self-Funded Residential Care from £1,158
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Fees include all care, meals and activities. We do not charge top ups.
  • (these prices are only a guideline, please contact Mandale House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family members and friends are welcome. However, the home operates protected mealtimes and asks that visitors give residents the time to enjoy their nutritious meal experience.


  • Parking

  • There is ample parking at the home.


Mandale House Care Home Reviews (46)

Total of 46, showing 21-40
9.5

Mandale House Care Home has a Review Score of 9.5 (9.543) out of 10, based on 14 reviews in the last 2 years. Over all time Mandale House Care Home has 46 reviews.

Overall Experience

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  • 16
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Date Published

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Review from M L (Daughter of Resident) published on 27 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and caring, worked really hard to keep residents safe and happy during Covid-19.

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Review from S R (Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found on my short stay the staff very good, the care home very clean, the food was very good.
I would recommend this home to family and friends.

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Review from Brenda B (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not personally been in the care home for some months due to COVID-19, so many of my comments are based on my previous attendances there and my mother's comments. My mother always says she is very happy to be living in Mandale House and speaks very highly of the staff. Personally, I have always
found the staff both courteous and helpful. If I have a concern they address it straight away. My mother's room is always clean and tidy. She is reluctant to join in on most activities but that is her nature, however, every attempt is made in a gentle and respectful way to help her to socialise. The staff do a marvellous job in what can sometimes be very challenging circumstances.

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Review from Pauline K (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very cheerful and happy staff and support staff. The cleanliness is very good. The residents' food is good and there is a good range of activities for the residents.

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Review from J G (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 6 weeks and they have flown by. The room is excellent and well kept. The staff are friendly and charming, nothing is too much for them. The food I have frequented many first-class hotels over the years and the quality of the food pass the vast majority. It is something to look forward
to, homely and very tasty. Well done kitchen staff. I would recommend Mandale House to anybody well done.

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Review from A D (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was so much happier in herself and settled here. She loved the staff and in turn, they loved her. Mum enjoyed the food and her appetite was much improved. She was well looked after and staff were always on hand to answer questions.

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Review from C C (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here two years now and I have always been very happy with all the care he has been given.
All the staff and managers are all very friendly.
I have recently brought my mum in as well and she has really settled in, they have made her feel at home and I am happy knowing they are getting
well looked after.
Would definitely recommend Mandale House.

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Review from Andrew B (Respite Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Mandale House Care Home to be an excellent choice for respite care. I was welcomed in a warm and friendly manner. I was shown to my bedroom which was spotlessly clean and tidy. I was introduced to various staff throughout my stay who welcomed me with “Hello, my name's ..... if there is anything
you want just ask”.
All staff at Mandale House Care Home were nice, friendly and every person treated me with respect and dignity. I was also introduced to and interacted with, the residents of Mandale House Care Home. I had a named key worker whom I could go to if any issues should have arisen. I informed my key worker of my food allergies and total dislike of meat. My key worker informed the chef who came to see me and told me that I just had to ask for anything I wanted. All my medication was noted as was all my clothing and personal items I had taken with me. The standard of food was very good. There is a big communal lounge and a quieter lounge. I would have no hesitation in recommending Mandale House Care Home.

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Review from M H (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased with the care Dad is receiving. The staff all know him and aware of his needs, likes and dislikes. Dad's weight has stabilised due to the careful monitoring now given. The site is clean, calm and clearly well managed.

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Review from Sandra H (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Mandale House are always approachable and treat my father with respect and dignity, and together with their care they also treat my father as an individual. His room is bright and airy. He is upstairs at the home as his dementia has progressed, but he settled in really well as he knew
all the carers from when he was downstairs so I think that helped.

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Review from Jen H (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen many improvements over the 3 years or so that my Dad has been living at Mandale House Care Home. It is great to see improvements in the environment too, with sounds of the seaside in the corridors, themed decor, good food, and the home even have their own petting hens now too which the
residents enjoy. All of the staff and management team think very highly of my lovely Dad and they have ensured he has a bedroom overlooking the garden and that he has an adjustable bed and chair to suit his needs. As a regular visitor for my Dad, the staff are very friendly and always make me feel very welcome on each visit. They enjoy seeing me doing activities with my Dad that I know he enjoys and in continuing to share our Dad and Daughter time together, the staff are happy to try and help with any requests. It is very good to hear of further improvement work that is also in the pipeline of which I am happy to have been invited to be involved with. Thank you to the whole team.

Reply from Julie Walker, Customer Relations Officer at Mandale House Care Home

Many thanks for your review Jen, it's great to hear how much your dad enjoys living at Mandale House, and how much you enjoy it when you come to visit.


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Review from Audrey B (Resident) assisted by family/friend published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent. Staff caring, friendly, lovely meals. All our family were made really welcome. A big thank you.

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Review from P I (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities and care are excellent. Also, the cleanliness of the home is very good.

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Review from Carol B (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is well cared for and all her needs are met.

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Review from Marian D (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received first class care, gained weight, is happy and settled. Staff are caring and professional, I would recommend this home to anyone.

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Review from Fiona O (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of the home, my mother is happy and settled here. It's all I want for her.

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Review from Steph F (Granddaughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care home and it exceeded any expectations I had. I've found it very friendly and welcoming to both my nanna and I. I leave my nanna now knowing she's in a safe and friendly environment and happy.

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Review from S B (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly caring home. All staff are excellent. All my dad's needs are met, nothing is too much trouble. Visitors are welcomed at any time.

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Review from Paul C (Nephew of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, more likely good pals than carer, always happy to help.

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Review from Allison L (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have done all they can to make my dad feel at home. They will provide care according to my father's needs and his routine. They are always friendly and always have time to stop and tell me how my dad has been. Everything he wants, they will try and get it for him. Myself and my family have
also been well supported, especially during the emotional downs that having a loved one with dementia can bring.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Mandale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Mandale House Care Home is calculated as follows: ( (102 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 164 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mandale House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Anita

Anita Clarkson

Job Title: Home Manager

Joined: 2023

With over ten years in the care sector, Anita is a dedicated and caring manager, always putting the residents at the heart of everything she does.


Tracey

Tracey Ealand

Job Title: Deputy Manager

Joined: 2022

Tracey is resident focussed and passionate that people living with dementia enjoy the best quality of life.


Nicola

Nicola Kitts

Job Title: Administrator

Joined: 2021

Responsible for the financial aspects of residents' care, Nicola is a caring and dedicated part of the home.