Millbeck

High Street, Norton, Stockton-on-Tees TS20 1DQ
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9.8 55 Reviews
  • Millbeck, Stockton-on-Tees
Anchor's Millbeck in Norton is a purpose-built home supporting up to 30 older people to live a comfortable lifestyle. The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides care for older people living with dementia.

The care team gets to know customers and work with them to organise wellness activities, which match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, from locally sourced and seasonal ingredients where possible, and by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Millbeck

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Debra Dowd (Manager)
  • Admission Criteria
    • Please contact Millbeck directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millbeck

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,020
    • Self-Funded Residential Dementia Care from £1,020
    • RESPITE Self-Funded Residential Care from £1,020
    • RESPITE Self-Funded Residential Dementia Care from £1,020

  • Our colleagues at Millbeck will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Millbeck to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Millbeck.


  • Parking

  • Onsite parking is available, including disabled spaces.


Millbeck Reviews (55)

Total of 55, showing 1-20
9.8

Millbeck has a Review Score of 9.8 (9.848) out of 10, based on 22 reviews in the last 2 years. Over all time Millbeck has 55 reviews.

Overall Experience

  • 43
  • 10
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Date Published

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Review from Edward S (Friend of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a fortnightly basis, all the staff from the managers to the care team at millbeck care home amaze me they are so friendly, helpful and very compassionate nothing is ever too much trouble, my friend has lived at millbeck for a number years now due to a deteriorating health condition,
it is such a comfort to myself to see my friend happy and healthy but more importantly very well cared for from the staff, my friend states the meals are wonderful with plenty of choices and very tasty I have to agree as I myself have stayed for meals by pre booking before visiting my friend the day before, my friends room is comfortably decorated with a spacious room and an excellent view of the garden and maintained to the highest of cleanliness, activities are very well planned and displayed throughout the care home with the staff doing some excellent fates throughout the year, I would highly recommend millbeck to my friends and family if they ever required a care home facility.

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Review from D M (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck is a warm and friendly with lovely staff. The food is good and rooms are cosy. I am really happy with the care my very good friend receives. I feel she is happy there I am made to feel welcome on every visit, really good activities and outdoor area.

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Review from Keely E (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good friend living in Millbeck and I have not seen her looking so happy & healthy in many years. Staff at Millbeck treat her with dignity & respect at all times. The home always smells lovely & fresh at all times, the activities are outstanding & staff go above & beyond during fetes at
Christmas & in the summer, always involving residents. From management to house keepers, they are a fantastic team.

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Review from Rosie B (Granddaughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck is such an amazing care home when my nana first went into Millbeck I was so sceptical and worried but I've never felt such contentment with her in there the staff are gorgeous and so welcoming we always feel at ease especially with the manager we know her already we're so lucky to have Millbeck.
My nana is so happy every time we go see her.

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Review from Philippa G (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very nice care home but the rooms are getting shabby. Feel they are due some redecoration. Also if we could know the door code to get in would be better instead of waiting outside in the cold for someone to open it. Also my mum says needs more variety in the food options.

Reply from Debbie Dowd, Manager at Millbeck

Thank you for taking the time to review Millbeck and we are pleased that you rate our care/ support as excellent. I appreciate you taking the time to discuss your feedback with me in terms of your Mum's care. We're happy to update our residents' rooms as needed, by re-decorating and arranging new curtains etc. Our residents help plan our menus, which are updated each season. However, there are always alternatives available for our residents. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors. At busier times, this may take a little more time. I'm always happy to discuss all aspects of our care day-to-day life at a mutually convenient time.


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Review from J T (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy at Millbeck. He has an excellent relationship with the staff, who are all patient and kind. As a visitor, I find the staff polite and helpful. They take a genuine interest in my father and do everything possible to make his life in Millbeck a comfortable one. He also tells me
that the food is usually excellent and he can have a glass of wine with his meal!

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Review from David R (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In recent months and after a number of medical challenges Mum decided to give up her own home and moved to Milbeck Care Home. We were concerned that Mum might not settle having been in her own home for so long. In reality, Mum has settled in really well and has been made to be very welcome. All the
staff have been brilliant in supporting Mum to use all the facilities, take medication and join in the social events - no complaints about the food too!
We are very pleased with how everything has gone over the last months and it's great to see Mum settling in so well.

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Review from A S (Friend of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first knew of Millbeck when a lovely lady I cared for in her own home moved there. So when another lady I cared for told me she was going into a home, I immediately recommended Millbeck. I'm always made to feel welcome by all staff. The lady I visit now has a lovely room withe everything she needs.
There is always a member of staff popping in to ask my friend if she needs anything.

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Review from H C (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Millbeck, Dad has enjoyed the comfort, care and social opportunities that the staff work so hard to provide. I enjoy visiting and seeing him so settled, and leave knowing he has a great level of care and safety.

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Review from Christine S (Daughter-in-law of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely care home. Staff are kind and caring.
Residents are all treated with respect and dignity.
Visitors are made welcome and there is a good range of activities which run throughout the week.

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Review from John T (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident now for almost 2 years, the continuing service by the staff is outstanding. My dad suffers with dementia but this doesn't stop the staff showing wonderful care and consideration at all times. At times the staff are under resourced but the service doesn't seem to diminish
due to the quantity of the employees. I, with my family visit most days and see first hand the challenges they have. I commend them on their enthusiasm and professionalism. Well done all!

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Review from Stephen T (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck is a wonderful care home, all staff members and management are first-class. My father is looked after with great care and skill. Nothing is too much trouble for any staff member. I sleep well at night knowing my father is in the best place. He has dementia and the care and dignity shown on
a daily basis is fantastic!

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Review from V R (Daughter of Resident) published on 10 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring place. My mother refers to the staff as friends, not just carers. The food is excellent, plenty of choice. Spotlessly clean. All the staff go above and beyond helpful. The various activities fill the days.

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Review from Helen A (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Millbeck Care Home in Norton. This home was very different to any other care home I looked at for Dad. It felt like a "real" home rather than a care home. It has a lovely atmosphere with extremely caring staff who go above and beyond. It is obvious that they form strong attachments
to the residents and genuinely care.

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Review from Alan R (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, 10/10. Lovely place, very clean. High recommend. Well-fun, friendly, how all homes should be run.

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Review from J F (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my mother walked into Millbeck she was made to feel welcome and cared for. Despite mother's demands to go home every day (dementia), the staff comforted her and reassured her with great patience and understanding.
I would recommend Millbeck to anyone needing a caring environment for
their loved one.

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Review from G G (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck has been a wonderful home for my mother after she became unable to live independently. It is well-run, tries very hard to be friendly and accessible for residents and visitors and really does seek to provide a home. The food, cleanliness and care standards are excellent and the staff helpful
and loving.

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Review from G B (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's stay in Millbeck, all staff have consistently demonstrated great care, compassion and empathy. At all times, they have supported and encouraged her while patiently respecting her views.
When Millbeck identified additional needs they always listened to and worked effectively with the
specialist medical teams, the District Nurses, the local GP surgery and her family. As Mum's needs increased, Millbeck welcomed her back from the hospital into her calm peaceful home.

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Review from Karen R (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law had accessed other care homes, the difference between them and Milbeck is unreal. At Milbeck she is treated with dignity and respect, her care is person-centred. Nothing is too much trouble, the staff are hard-working, professional and friendly and caring. Managers and team leaders are approachable
and helpful. Mum-in-law is given lots of choices for meals and they are presented in a lovely manner, she says the food is nice. The family are delighted with the care she is receiving and are so grateful she was offered a place.

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Review from Karen H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father continues to receive excellent care at this wonderful care home, where everyone works together as a team to give him the very best support he could have. I visit him regularly and have seen incredible consistency in all departments; everyone seems dedicated to give their best, which is great
for residents. He is happy and content in their care, and I am extremely grateful for all they do.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Millbeck is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Millbeck is calculated as follows: ( (227 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 263 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbeck is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Millbeck

What types of Care is Millbeck registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millbeck provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Millbeck have?

There are 30 Single Rooms.

What are the Facilities & Services at Millbeck?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Millbeck to the centre of Stockton-on-Tees?

1.6 mile(s) as the crow flies, distance by road may be significantly further.