Millbeck

High Street, Norton, Stockton-on-Tees TS20 1DQ
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9.8 55 Reviews
  • Millbeck, Stockton-on-Tees
Anchor's Millbeck in Norton is a purpose-built home supporting up to 30 older people to live a comfortable lifestyle. The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides care for older people living with dementia.

The care team gets to know customers and work with them to organise wellness activities, which match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, from locally sourced and seasonal ingredients where possible, and by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Millbeck

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Debra Dowd (Manager)
  • Admission Criteria
    • Please contact Millbeck directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millbeck

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,020
    • Self-Funded Residential Dementia Care from £1,020
    • RESPITE Self-Funded Residential Care from £1,020
    • RESPITE Self-Funded Residential Dementia Care from £1,020

  • Our colleagues at Millbeck will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Millbeck to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Millbeck.


  • Parking

  • Onsite parking is available, including disabled spaces.


Millbeck Reviews (55)

Total of 55, showing 21-40
9.8

Millbeck has a Review Score of 9.8 (9.848) out of 10, based on 22 reviews in the last 2 years. Over all time Millbeck has 55 reviews.

Overall Experience

  • 43
  • 10
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  • 0
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Date Published

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Review from Chris B (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Comfortable and happy environment.

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Review from Elizabeth S (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to say how much our family appreciate all the love, care and compassion all members of staff showed to my Dad during the 6 years he lived at Millbeck and particularly during his final illness. They are a wonderful team and it's been a privilege knowing every one of them.

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Review from Angela G (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled really well. The staff are attentive to her needs and she enjoys her time at Millbeck. Activities happen each week and mam enjoys the activities. The staff are always available to discuss mam's care and nothing is too much for them. We as a family are really happy that mam is happy and
settled.

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Review from C J (Friend of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in Millbeck for a number of years now and we visit when able. The staff are always welcoming and friendly and pay our friend attention and check on her needs when they come into the room, she always has praise for the staff and their care as well as the food choice and seems very
comfortable living there.

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Review from Pamela H (Sister-in-law of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff are lovely.
Very clean with good food.

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Review from Steve E (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into Millbeck from a hospital admission of frequent UTI's. It was a hard decision to make at the time due to COVID and not allowing visitors. However, the staff at Millbeck made this easy due to the care and love shown to settled her in. Staff ensured I got regular video calls with my mam.
My mam enjoyed activities and sitting with other residents. She enjoyed her time in Millbeck and made some great friends.

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Review from J H (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and dedication of the staff are outstanding. In very demanding circumstances, they are always striving to deliver their very best care for residents and families. My whole family are very grateful!

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Review from Lynn B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck staff are second to none. Always have been. They take great care of my mum and all of her needs.
They always inform us of any issue no matter how small.
I always feel my mum is safe, cared for and would recommend Millbeck to anyone considering a care home for any relative. 5*.

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Review from Bill B (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All checks were carried out by staff prior to admittance to home. Staff thorough in all respects, while still being friendly. Given quick follow-up re Mum's condition after hospital visit.
All good.

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Review from J K (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have provided excellent care to my father as he has been poorly recently.
Staff are always friendly towards residents and family members.

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Review from Pam T (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a professionally run care home where staff go the extra mile to make the residents feel at home and comfortable. My mum is not only an old lady but has also lost her sight. It is amazing how all care staff have helped with her needs. As a family, we are delighted with the care Mum gets. All
the staff, from the manager, team leaders, carers, cooks and cleaners are lovely.

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Review from Lorraine O (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Milbeck Care Home in Norton for their care of my mam. Nothing is a problem to them, the staff have an amazing rapport with my mam which shows when we visit. The entertainment during lockdown was amazing, which allowed her family, who are key workers, to continue working throughout the
pandemic. Many thanks.

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Review from Julie H (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely residential home.
Great staff who create a second home atmosphere.

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Review from D L (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a strange year due to Covid. Millbeck has been amazing they have gone above and beyond to keep our families safe. We have had video calls, video messages of all the lovely activities the residents have been doing. All the staff are so caring, they are all our extended family. Rooms, food
and all the facilities are 100%. My mam is so happy living at Millbeck.

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Review from Andrea L (Niece of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times of COVID-19 Millbeck staff have been amazing, nothing has been too much trouble. They have rung to keep me updated with the situation, have been happy for me to contact the home at any time to ask how my aunty is.

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Review from Ian R (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb resident-centred care in the most difficult of circumstances. I cannot thank the staff enough for looking after my father in such a calm, friendly and safe fashion. Real healthcare heroes.

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Review from Stephen L (Son of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is a resident at Millbeck and has been there for a year. The staff are truly caring and wonderful. We went back for Mams birthday in October (we live away) and were overwhelmed with how well and happy she was. A birthday meal was put on for her and the family. It was so lovely. The staff go above
and beyond to please their residents and keep them smiling. Very entertaining as well. Thank you so much for all you do.

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Review from Gemma L (Granddaughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic team. I could not wish for my Grandma to be in better care. As we struggle through COVID-19, the thought of the carers has been unbelievable. They have video messaged us so that my Grandma can speak to us and see us, which to me, is above and beyond their line of work, especially now as
they are even busier. Thank you, everyone. Seeing my Grandma happy and smiling is all I need.

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Review from Christine L (Daughter-in-law of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has been a resident at Millbeck for a year now. I cannot praise all the staff enough. They go above and beyond for all residents. My Mother in Law is so happy and loves all the girls. It gives us peace of mind she is safe and very well looked after, especially with what is going on
at the moment (Coronavirus).

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Review from Kevin M (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Millbeck because the staff are very polite and helpful. Also, I like how your staff change shift because there is always somebody on the floor. The last place my mother was in, they all changed over at the same time, leaving nobody on the floor which is a bad idea. Keep up the good work. People
must sign in and out - you must get the staff to tell people because some people forget. Also, is there a camera above the main entrance?

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Millbeck is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Millbeck is calculated as follows: ( (227 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 263 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbeck is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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