Willow View Care Home

201 Norton Road, Stockton-on-Tees TS20 2BL
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8.1 48 Reviews
  • Willow View Care Home, Stockton-on-Tees
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Care Provided by Willow View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Willow View Care Ltd
  • Person in charge
  • Matthew Carter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £896 – £1,057
    • Self-Funded Residential Dementia Care £896 – £1,057
  • (these prices are only a guideline, please contact Willow View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Willow View Care Home Reviews (48)

Total of 48, showing 1-20
8.1

Willow View Care Home has a Review Score of 8.1 (8.065) out of 10, based on 1 reviews in the last 2 years. Over all time Willow View Care Home has 48 reviews.

Overall Experience

  • 37
  • 10
  • 1
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Date Published

48
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Review from Kay D (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mam received from management to staff, unfortunately my mam has passed away and was only here a short time. The care she received was lovely, whatever she needed she got. I had never had to deal with anything like this and management and staff guided me all the way with information
and kept me updated, I will never be able to thank them enough. Thank you for looking after my mam.

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Review from T D (Niece of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently went into Willow View Care Home for respite. I find the care to be excellent the staff are friendly, caring and always meet his needs. I was worried about him being in a care home but I didn't need to worry because the staff were helpful and put my mind at rest straight away. Keep
up the good work.

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Review from Guy H (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my sister would like to thank the excellent staff for taking care of my farther in end of life care. He was only with you for two weeks, but my sister and I took great comfort in knowing he was respected and all his needs catered for. In these unfortunate times, the staff were excellent in keeping
us informed of my farther's situation. The professionalism of the staff was outstanding. It is a shame we have to meet such great people in unfortunate circumstances. On behalf of my sister and myself, I wish the staff our best wishes. Once again with all my heart, thank you.

Reply from Liz Whalen, Manager at Willow View Care Home

Thank you very much for your kind words, although we only knew your dad for a very short time, he was a pleasure to know, and look after.
I will make sure that all of the Team at Willow View are made aware of your appreciation. Thank you again.


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Review from J H (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident for only eight days for palliative and end of life care. The staff were all very professional in the home and they all had a genuine and considerate attitude to all residents, family, relatives, friends and their colleagues too. The level of care was exceptional, nothing was too
much trouble and their main concern was my Dad's care, health and safety. The passing my Dad was treated with the utmost respect and dignity, and every aspect of his needs were catered for extremely well.

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Review from M N (Daughter-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited this home to see a resident I was impressed so much so that I made enquiries for a permanent stay for my mother-in-law. She is now a resident and even though she is not always aware of everything she is happy with her surroundings has settled in nicely.
The care and attention are excellent.
Thank you to everyone here.

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Review from John G (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. Always kept informed of mums condition.

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Review from Henry M (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow View Care is well organised and managed care home. The management team and staff are efficient and friendly. The staff seem to know each resident personally and attend to them with good grace and attitude as well as respect.

Reply from Liz Whalen, Manager at Willow View Care Home

Thank you, your comments are greatly appreciated.
Your mum is an absolute pleasure to care for and we are all looking forward to celebrating her 101st birthday next month.


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Review from James W (Husband of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my wife's care.

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Review from Heather L (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of Willow View Care Home for over 5 years.
She's been happy and very well in this time. The staff are friendly and very helpful, nothing is too much trouble.
When my friend was on end of life, the girls went above and beyond. This gave me great comfort at a very sad time.

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Review from Patricia J (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was having a bad week and feeling quite low, with no appetite. One of her carers brought a lovely bowl of fruit in to try to tempt her to eat. The family were very appreciative of this, so many thanks.

Reply from Liz Whalen, Manager at Willow View Care Home

Thank you, I will make sure that the carer concerned is made aware of this review.


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Review from Pamela P (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Willow View, Norton on 22nd February and the whole family were overwhelmed by the welcome and care she received. The room was delightful and cheerful, the nursing and hospitality was dignified and efficient and the family felt reassured that Mum was receiving the best 'end of
life' care. We are eternally grateful.

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Review from Helen B (Daughter of Resident) published on 16 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We count our lucky stars that my father was able to spend the final weeks of his life in the care of Willow View Care Home. My Dad was not easily pleased and loathed to lose his independence but W.V. very quickly won him over with the sensitive way the staff went about his care, their flexibility, the
quality of the food (compliments to the chef!) and his lovely room. As his needs increased, the staff could not do enough, either to help him or to support us as a family. We felt reassured he was in safe hands, knowing the staff would be in touch with us as appropriate. In Willow View the staff really care, they're not just doing their jobs. It's warm and welcoming, clean and efficient, and has excellent relationships with other healthcare providers e.g. the District Nursing team. At the end of his life, my Dad was far more comfortable and cared for than he would have been anywhere else. I wouldn't hesitate to recommend W.V. should any of my loved ones need this level of care in the future.

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Review from Kay (Stepdaughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all the staff who were kind, courteous and showed care and compassion. You know who you are, and we are extremely grateful for the care and support given to us as a family.
From entering the building from the first visit to our last visit we found the staff approachable caring
and compassionate.

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Review from Joyce H (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Willow View Care Home for palliative/end of life care. I cannot speak highly enough of this home and its staff. My mum was struggling to be independent in her own home and finding this home has been fantastic. Nothing is too much trouble, staff go beyond that extra mile in care, attention
and above everything else my mum feels happy and safe now.
The rooms are akin to a 5-star hotel, modern and tasteful. There is a varied menu so no need to get bored with any of the days daily treats. I cannot recommend this home enough.

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Review from Mark F (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow View is a fantastic care home offering total peace of mind to the person in care and their family. The friendly staff give 100%, nothing is a bother. Cannot find a fault. 5 star plus rating.

Reply from Liz Whalen, Manager at Willow View Care Home

Thank you Mark, I will make sure that all of the team are aware of your kind comments.


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Review from Julie H (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management are warm and welcoming. The rooms are to an extremely high standard. Care could not be faulted and the staff, nurses and management. They made mams last days pain free and treated her with dignity and respect. I would recommend to anyone.
They made family members feel at ease and treated
us with consideration.

Reply from Liz Whalen, Manager at Willow View Care Home

The Team at Willow View are dedicated to looking after our residents, and it was our honour to help to take care of her in her final days.


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Review from R L (Daughter-in-law of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law moved into Willow View in June 2017. She has been well cared for and is happy to stay there. My husband and I are so satisfied with her care that when it became necessary for my father and mother to get full-time care I had no hesitation asking about availability for them. My folks
move in, in July and are settling very well.

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Review from H L (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother in this home was excellent. They could not do enough to help mum and were also proactive in managing the resources that she needed.
Individuals were respectful, responsive and caring to my mum.

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Review from Joan H (Wife of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Court Care Home is a very happy home, nothing is too much for the staff, they make their “patients” very comfortable get them what they want at any time of day or night. Unfortunately, my husband was only with them for one week when he passed away. Nothing was too much trouble looking after
my husband and looked after me with care and love.

Reply from Liz Whalen, Manager at Willow View Care Home

Hi Joan, thank you very much for your kind comments regarding our care home. Your husband was a pleasure to look after. I will pass your comments to the team at Willow View.


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Review from A W (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness of the home was excellent.
The room was cleaned every day.
Beds changed regularly, changed nighties every day.
The food was excellent.
Staff absolutely fantastic.
The care was way above their call of duty to care, not just for the patients but for the family as well.
Would recommend
this place to everybody.
Their facilities for entertainment were excellent - fantastic lounge area, cinema room and dining room.
All the staff were courteous, helpful and very friendly, they could not do any more to help you.
Absolutely amazing team.

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Current Review Score: 8.1 (8.065)

Overview of Review Score

The Review Score of 8.1 (8.065) out of 10 for Willow View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willow View Care Home is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.065 Points relating to the number of positive Reviews for Willow View Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 1 Positive Reviews ÷ 15.4 = 0.065

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Willow View Care Home

What types of Care is Willow View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow View Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Willow View Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Willow View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willow View Care Home to the centre of Stockton-on-Tees?

0.8 mile(s) as the crow flies, distance by road may be significantly further.