Review from Christopher H (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience

My mam has been in the care home now for about 1 month and has settled into her new surroundings.
This is mainly down to the care home staff and the way the care home is run and managed.

Reply from Liz Whalen, Manager at Willow View Care Home

Thank you for your kind remarks, I will make sure that the staff are informed of your views about our Care Home.

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Review from Jill H (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience

My father initially went into respite at the beginning of January 2018 (he is in Willow Gardens which adjoins Willow View). He has Vascular Dementia and was initially reticent about going in. However, after seeing the wonderful decor, the layout of the home with both an excellent lounge, cinema room

and wonderful staff he was more than happy to stay. He thinks his bed and shower room are fantastic.
His stay was only going to be for a couple of weeks but unfortunately, he will now have to stay there permanently. However, because all the staff are extremely friendly and professional (all of whom seem to really care and have been with the home for a quite a while) he is more than happy to stay and I can rest easy that he is in safe and secure hands. The staff are brilliant with him and treat him with dignity. He cannot stress how happy he feels there and how fantastic the food is.

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Review from Caroline T (Wife of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience

Right from my first inspection tour of Willow View, I felt happy that it was the right place for my husband. Everyone was friendly and professional and that has remained ever since. It is lovely to know that the majority of staff are long serving and treat residents with care and compassion. I know

that my husband is in safe hands.
I particularly want to commend the home for the wonderful Christmas they have provided for both the residents and their families. Everything from the very good decorations, the food and the gifts for every resident. A wonderful atmosphere on Christmas Day.

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Review from Barbara L (Cousin of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience

My 80+yr old relative has Parkinson's, as well as sight and hearing difficulties. Her illness causes her to fall a lot and she has sustained many injuries, but despite this, she was most reluctant to move to a nursing home. In the year she has been a resident at Willow View, she has settled in and made

it her home, and she (and we, her family) have confidence that she is cared for in a really professional and personal way. All the staff appear to be long-term employees with a genuine affection for and interest in the residents.

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Review from Karen M (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

I find all the staff are great with my dad. There is a great deal of 'what is best for his health'.
They deal with dad when he has a rant about what he can't do, having always been a very active man, always helping others, he has found it so difficult to be in this situation. The staff take it well

and dad couldn't be in a better place.

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Review from Elaine R (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother is a resident in Willow View. I took her out for tea and I returned back to the home at 7.00. I take her straight into the lounge and the residents were all giggling and have a really nice time talking about the past. When they met their husbands, the assistant manager and the carers were

sat with them all. It was very uplifting to see it was a natural atmosphere. The manager and all the staff are a credit to this home and you should be very proud to have them working for you. Many thanks.

Reply from Liz Whalen, Registered manager at Willow View Care Home

Thank you for your kind comments, I will make sure that the whole team is made aware of your comments about the care your relative receives at Willow View Care Home.

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Review from Sue B (Friend of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

I called at the care home to take a new resident out. I know the resident as a friend of many years who goes to the church I attend.

I was impressed with the high standard of care I observed and found my friend well settled and happy in this home. I was particularly impressed by the friendliness

and kindness of the staff I met. Thank you for providing a good service.

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Review from Andrew S (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

From my first visit to assess Willow View as a potential care home for my father, I was struck by the level of friendliness, attention to detail, energy and interest of every single member of staff, from managers through to cook. Since my father has been a resident, this has only become even more evident.

I feel completely supported by the facility. Dad is improving daily and I would have no hesitation whatsoever in endorsing and recommending Willow View, without reservation.

Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for you very positive comments, Willow View aims to provide the best care and support possible, not only for our residents but also for their relatives. I will pass on your comments to the whole team.

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Review from Sam S (Son of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience

All the Staff I met were very helpful and positive. The building is warm and clean and I feel happy that my father is having his needs met and he is being taken care of by a strong and energetic team.

Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for your very positive feedback, we always appreciate comments from relatives, I am pleased that you are happy with the care and support your dad is receiving at Willow View.

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Review from Christine T (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience

My mother has only been in this home for just over two weeks but already I can see that it is vastly superior to her previous one. The staff are all friendly and caring. They treat people as individuals. They actively involve carers.

Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you so much for your kind comments regarding the care and support we offer your mum, we really appreciate it.

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Review from W M (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

Over the years I was very pleased with the service and attention given to my elderly mother. All staff did their best to make my mother's stay as comfortable as possible.

Reply from Liz Whalen, Registered Manager at Willow View Care Home

Thank you for you kind comments, your mum was an absolute pleasure, and it was a privilege to care for her.

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Review from M J (Brother of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience

Willow View after visiting many care homes is the home we wanted for my brother. On visiting the care home for the first time and given a tour by the manager, which not only covered bedrooms, dining rooms, etc. We were also showed kitchen and laundry rooms. All areas were bright and inviting, comfortable

and very clean. The staff were friendly, although my brother has only been there for a short time we know he is happy and so are we. Looking at what activities there are for the rest of the year, it is super.

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Review from Marie W (Sister of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience

I loved to see the residents having so much fun and also I have seen the food being served which was beautiful. All the staff are so very friendly and helpful. So many great things happen here, activities, hairdresser, events and the brilliant staff who go the extra mile.

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Review from Jean (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and caring. Mum is well cared for. Staff are welcomed on entry to the home. Staff keep me informed about mum's health. Only negative comment I can make is that I would like more entertainment activities to hold mum's interest which I know is not easy.

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Review from Freda D (Sister-in-law of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience

I am always treated respectfully and kept informed. Staff always cheerful.

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Review from Dawn B (Granddaughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience

I find all of the staff are very friendly and caring. My grandmother is very happy at Willow View Care Home, she is kept very clean and well fed.

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Review from Dorothy J (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience

I have always found every time I visit, and that is very often carers, senior staff have always been very nice and wonderful to the residents. Standards are very good my mother enjoys all of the banter and giggles. Long may it continue.

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Review from Denis D (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

First class care provision for my mum. Nothing is too much trouble for ALL of the staff. They are a happy group of staff. They work hard and maintain a very positive atmosphere throughout the home. Staff engage with the clients and support them in a range of activities, ranging from arts and crafts,

games and group singing, often bringing in professional musicians.

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Review from Ann P (Wife of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

The staff in the Willows are brilliant. They are all very happy and can't do enough for you. The Willows is absolutely spotless. There is a good choice of meals for lunch and evening meal.

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Review from Lesley S (Partner of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

I have been visiting the home from June, I find the staff very friendly and helpful. The residents are well looked after and they all seem to be happy and content. They have activities on and they are always bringing the tea trolly round and in my opinion, this is a very clean and happy place to be.

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Willow View Care Home

Care Provided by Willow View Care Home

Good to Know

Funding & Fees Guide for Willow View Care Home

Facilities