Willow View Care Home

201 Norton Road, Stockton-on-Tees TS20 2BL
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8.1 48 Reviews
  • Willow View Care Home, Stockton-on-Tees
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Care Provided by Willow View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Willow View Care Ltd
  • Person in charge
  • Matthew Carter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £896 – £1,057
    • Self-Funded Residential Dementia Care £896 – £1,057
  • (these prices are only a guideline, please contact Willow View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Willow View Care Home Reviews (48)

Total of 48, showing 41-48
8.1

Willow View Care Home has a Review Score of 8.1 (8.065) out of 10, based on 1 reviews in the last 2 years. Over all time Willow View Care Home has 48 reviews.

Overall Experience

  • 37
  • 10
  • 1
  • 0
  • 0

Date Published

48
1
1
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47

Review from Jill M (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been delighted since Dad first arrived. Dad and I both had a positive experience of 'Willow View Care Home'. I find 'ALL' the staff, amazing, kind, caring, informative and helpful. The seniors are brilliant with answering any questions in a clear manner and they are extremely professional. I
find the mature care of staff remarkable - patient, kind, willing etc. and the younger carers are brilliant too. I find that Dad is superbly cared for and he has thrived on regular meals and 24-hour supervision. One district nurse very recently said (unprompted) that the home was the best out of the 11 she goes to and she doesn't know where they get their brilliant staff.

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Review from Alison K (Cousin of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Willow View enough. Their continued care in loving attention given to a not very easy old person was superb. The staff were invariably friendly and nothing seemed too much trouble for them, the quality and level of care was excellent. My relation was happier than he had ever been whilst
being cared for at Willow View.

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Review from Abigail M (Granddaughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding my granddad, our family feel very happy with the care given by staff at Willow View. He is well fed, clean and looking healthier than he has done for years. We feel relaxed knowing granddad is being so well looked after, as we were caring for him at home and found it difficult to let others
care for him. One issue is the space in his bedroom, he has some large equipment, but there may be a possibility of transferring him to a larger room. Staff were also fast to respond to medical issues which is great. Overall, we are pleased with the care given at Willow View. Thank you.

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Review from Annette T (Friend of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find this care home very war and friendly whilst also being professional. The boxes below have been filled in by the resident as it is he that can answer most honestly. I am certainly happy with the care hi is given and he's happy that is the most important thing.

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Review from Ann M (Daughter of Resident) published on 15 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to highly commend the Manager and her staff team of Willow View for the excellent way in which they have helped my Dad settle into the home so quickly and the kind words that they use to describe him and the warm and approachable way they make us feel every time we visit. They always
show respect but also have a sense of humor in the way that they communicate to my Dad and us which goes along way in making this home an ideal choice for him.


The home is spotless and does not have any unwelcome odors as you enter the building. My Dad is always saying how good the food is and he gets a choice at every meal time.


The staff have ideally sat my Dad at meal times with other male residents in the home and in the lounge area helping them to strike up a friendship.They chat daily about football and even have football fixture sheets so they are kept updated on who is playing who.
Sky football would further enhance this in the lounge if ever possible.


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Review from Claire S (Daughter-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. As soon as we walked through the main door we are so welcomed by the manager. My father-in-law looks fresh faced and has a big smile on his face and we know that he is well looked after. This is peace of mind for us. Lovely and clean and most of all the staff are
caring , friendly and so helpful!

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Review from Dorothy R (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is definitely worth a mention. My mother spent 10 days in respite. The staff were lovely, very welcoming and she was treated as if she was 'their mother' and not a resident in a care home. Very well looked after, staff would sit and talk to her. We were asked about her family, working
life, pets etc. so that they could chat to her about her life. Very clean place (no smell) food good and room lovely. Staff brilliant. 10 out of 10. Would definitely recommend xxx

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Review from Patricia M (Niece of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff caring and supportive, offering food and drink constantly, helpful and friendly, atmosphere of home brilliant. I would recommend this home to anyone.

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Current Review Score: 8.1 (8.065)

Overview of Review Score

The Review Score of 8.1 (8.065) out of 10 for Willow View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willow View Care Home is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.065 Points relating to the number of positive Reviews for Willow View Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 1 Positive Reviews ÷ 15.4 = 0.065

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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