Park House

2 Richmond Road, Oxbridge, Stockton-on-Tees TS18 4DS
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Top 20 carehome certificate
10 72 Reviews
  • Park House, Stockton-on-Tees
Situated In the Oxbridge area of Stockton On Tees, Park House Rest Home is a small family run care home offering residential and residential dementia care while maintaining a homely environment, the home is within walking distance of Ropner Park.

The extensively trained team will deliver all the specialist care and support services that loved ones require. Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

At Park House Rest Home, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

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Care Provided by Park House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mr & Mrs Elliott
  • Person in charge
  • Michael Forster (Registered Manager)
  • Admission Criteria
    • Local Authority or Private
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Park House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £880 – £1,080
    • Self-Funded Residential Dementia Care £880 – £1,080
    • RESPITE Self-Funded Residential Care £880 – £1,080
    • RESPITE Self-Funded Residential Dementia Care £880 – £1,079

  • Please feel free to contact and discuss fees and funding arrangement's with the management team.
  • (these prices are only a guideline, please contact Park House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, the home politely request that visitors aim to visit outside of mealtimes to ensure residents experience a pleasurable mealtime. PPE and LFT tests are provided for safe visiting when required.


Park House Reviews (72)

Total of 72, showing 21-40
10

Park House has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Park House has 72 reviews.

Overall Experience

  • 72
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Review from K H (Niece of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to stay for a two-week break. She loved it so much that she decided to stay forever. She classed the staff as excellent and looked on them as her new family. Thank you all.

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Review from Tracy H (Niece of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has had the best last years of her life. It was the best decision we made. Staff are tremendously polite, professional and accommodating. From management, filtering down, nothing has been too much. Her final days were made the best that she could ask for. Massive thanks.

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Review from C A (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is great, I can pace quietly, which I like.

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Review from Sheila L (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from V L (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent and the staff fantastic. My mother is very happy and well cared for.

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Review from Dennis B (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that mother needed care. We started to look for somewhere not too far from Oxbridge. By chance, Park House was the first one we visited. We liked the family atmosphere of the residents and staff. As a family, we visited 21 more care homes in the Stockton area. In the end, we agreed
that Park House would be the place for her. Most of the staff have been there a long time which always says a lot about any organisation. Mother's health was very poor on entering Park House but with the attention and care of the staff, she improved. She enjoyed over two years in Park House. Pre-lockdown they had trips out and had a number of activities and special celebrations when the home was decorated. In her final days, the staff spent time with her and kept us updated on her condition. They made arrangements for family visits. Nothing was too much trouble. Three members of staff attended her funeral and they posted a lovely tribute on Facebook. Thank you Park House.

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Review from N N (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and we needed to find a good care home for her close by so that we could visit frequently. My mother was really worried about going, but once there, I called every day and I could tell from her voice that she was happy and content. She praised the staff during each conversation
and that's how I know I made the right decision when choosing park house. I can't thank them enough for making her feel so welcome and for making her time there an enjoyable experience. It really puts my mind at ease, knowing she is happy during this difficult time.

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Review from Marilyn W (Niece of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to continuing restrictions, visiting has been difficult. However, Park House have an outside visiting pod which helps give a feeling of closeness. It is reasonably comfortable and heated. Staff stayed during the visit to help my Aunty with the telephone. They helped keep her focused and listening,
giving encouragement to answer where possible. They are always very attentive to her needs. My Aunty has been hospitalised and in isolation recently so these visits help to reassure she is happy and well cared for. Park House staff keep me up to date via telephone and photos (Facebook), I have no doubt and have every faith that Park House has not slipped since we were last indoors.

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Review from E H (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. Would rather be here than anywhere else.

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Review from S L (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy to have stayed here.

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Review from S D (Daughter of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Park House for a year and a half now. From the first day she arrived, the care she has received has been wonderful.

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Review from Jennifer W (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very difficult when faced with a relative's frailty and having to decide on ongoing care. My aunt was in Park House for just over a year. She settled there immediately and was very happy. The staff ratio was very good and they were all kind, considerate and empathetic. My aunt could not praise
them highly enough. There were regular, entertaining, social activities, outings and treats. I visited regularly and found the other residents to be equally happy. The meals were excellent and varied. The home was clean, bright and welcoming – a home from home. I feel very fortunate to have chosen Park House for my aunt’s care in her twilight years and highly recommend it.

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Review from B S (Friend of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited care homes but Park House is the best. All the care workers are very friendly. Would certainly recommend Park House. First time I visited Park House I knew it was a clean and friendly home.

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Review from D W (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for around 4 weeks now and although, as a family, we were very apprehensive about the change from living independently to living in the care home, it has exceeded all expectations. Dad has settled in extremely well and being here has given him a new lease of life.
It feels like
he's living in a caring home not in a faceless institution.

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Review from T W (Resident) assisted by family/friend published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't find anywhere better than here.
The food is excellent and bedroom fantastic and I'm being looked after so well.

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Review from Jean R (Resident) assisted by family/friend published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living in Park House. Every one has been very good to me. My family are all very happy with the care and the attention I receive here.

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Review from M W (Friend of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit one of the residents each week and am very impressed with Park House. It is a very homely place and the staff are very kind and attentive to the needs of residents. Visitors are made welcome and offered tea or coffee. There are plenty of activities which residents may join in if they wish, thereby
providing mental, social and physical well being. The owner of Park House cares about the residents, as do the staff, and I often see him talking with residents.

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Review from Sue M (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the very best place we have found for my mother to go for a week's respite care. She is so well looked after, is happy and the staff are absolutely excellent in every way. We have no worries or concerns and she is so settled and she is looking forward to her next respite visit.

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Review from John E (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Park House for respite care after undergoing replacement hip surgery. I visited him most days during his 13-day stay. His accommodation was first class, the food was excellent and there was always a choice. The staff are fantastic and always took the time to sit and talk with my dad.
On each occasion I visited, there was always an activity for the residents. I am convinced that the stay in Park House has accelerated my dad's recovery.

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Review from Kathleen J (Respite Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoyed my respite of three weeks at Park House. I cannot express how kind and caring all the staff were without exception. The food was wonderful and my room was lovely and comfortable.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Park House is calculated as follows: ( (187 Excellents x 5) ) ÷ 187 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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