Park House

2 Richmond Road, Oxbridge, Stockton-on-Tees TS18 4DS
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Top 20 carehome certificate
10 72 Reviews
  • Park House, Stockton-on-Tees
Situated In the Oxbridge area of Stockton On Tees, Park House Rest Home is a small family run care home offering residential and residential dementia care while maintaining a homely environment, the home is within walking distance of Ropner Park.

The extensively trained team will deliver all the specialist care and support services that loved ones require. Staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

At Park House Rest Home, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

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Care Provided by Park House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Mr & Mrs Elliott
  • Person in charge
  • Michael Forster (Registered Manager)
  • Admission Criteria
    • Local Authority or Private
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Park House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £880 – £1,080
    • Self-Funded Residential Dementia Care £880 – £1,080
    • RESPITE Self-Funded Residential Care £880 – £1,080
    • RESPITE Self-Funded Residential Dementia Care £880 – £1,079

  • Please feel free to contact and discuss fees and funding arrangement's with the management team.
  • (these prices are only a guideline, please contact Park House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, the home politely request that visitors aim to visit outside of mealtimes to ensure residents experience a pleasurable mealtime. PPE and LFT tests are provided for safe visiting when required.


Park House Reviews (72)

Total of 72, showing 41-60
10

Park House has a Review Score of 10 (10.000) out of 10, based on 17 reviews in the last 2 years. Over all time Park House has 72 reviews.

Overall Experience

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Review from Robert E (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run, staff can't do enough for you. The home is bright and homely, fresh smelling and comfortable.

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Review from Evelyn H (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a resident here after my Neice found this place for me to have 2 weeks respite care but realised how at home I felt I knew I needed help which could increase. The staff and food is everything a person could possibly need is here. Even entertainment is available and lots of encouragement to
help us keep as active as possible - especially the words always given 'nothing is impossible' to our requirements even during the night. Perfection for me.

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Review from Ann C (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Park House and the staff enough. I was so worried and upset at the thought of my 92-year-old mum having to go into care but the moment I walked through the door and Park House I immediately felt the wonderful atmosphere. The staff will do anything for my mum (and us). Mum has settled
so well and is so happy. All the residents know me now too. They are always busy with activities. To know my mam is so well cared for is so reassuring. I can't thank the management and staff enough.

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Review from Patricia C (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came home from Canada to see my mam settled into a care home. I was very uneasy about this, as it's not what my mam wants. I looked at many, and Park House was the best one that I liked. Mam has been there a month now, and the care she is getting is wonderful, the staff are marvellous. Mam is really
settled and I can now go back home to Canada knowing she is OK and getting the care she needs.

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Review from Sheila K (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother became a resident at Park House in September 2017. I chose it because of the intimate homely atmosphere and seeing the positive interactions between residents and staff. All the staff are friendly, professional and supportive. There is a programme of weekly activities including all residents
which my mother greatly enjoys. I feel my mother has settled in very well. She is well cared for and I feel very fortunate that we were able to find such a comfortable, caring home.

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Review from June K (Resident) assisted by family/friend published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's nice. There is somebody there all the time. They get you up in the morning and get you dressed. They bring you downstairs for breakfast. They are great. The girls are nice. The food is nice. It is never cold outside.

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Review from Patricia H (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Park house for 6 weeks before she passed away but she immediately felt at home and safe.
We found the staff very friendly and caring they are all extremely professional and well trained. The care and empathy they showed mum was exemplary and I wouldn't hesitate to recommend Park
House.
The room was large and clean with all the necessary aids etc.
The home was well run and very efficient.

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Review from Marian P (Stepdaughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited care homes for my step-mum and were recommended to visit Park House. It stood out clearly as warm, caring and focussed on residents' wellbeing. After being there 4 months, her health is better. She is secure and feels cared for. The home doesn't feel institutional and yet the standard of
care and the environment couldn't be better. She has memory problems and can't remember names but never feels anything but respect and patience form those who look after her. I wouldn't want her to be anywhere else.

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Review from Christine V (Niece of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is more than a care home, it's a home from home. You could not find better care anywhere. My uncle was loved and cherished, they made his last months happy. He said if I had known how good it was he would have gone in years ago.

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Review from Joyce S (Daughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Park House while she was recovering from a fall and with the onset of Alzheimer’s Disease. It was a tough decision for us to make as a family but it was the right one. We found the staff at Park House to be kind and caring for Mum – and also for us as a family, we are always made to feel
welcome and supported. You give Mum space to be herself but still encourage her to live in the community, joining in the activities. You are a genuine group of people and we have found no matter how busy and pressured you are, you make the people you are looking after your priority. There is always time for a word, a song, a touch, and a laugh. So thank you for all your care of our mum. We knew she was safe and well looked after.

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Review from Stephen S (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Very good food and cleaned to a high standard. Friendly residents and was made to feel welcome when we visit my mom.

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Review from Margaret S (Resident) assisted by family/friend published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here because it's friendly, clean and good homemade food. The staff here are very friendly and helpful. I like it when we go on days out.

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Review from George H (Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regard this home as my new home.
The staff are kind and friendly and listen to my problems.
The meals are filling and coffee and tea available round the clock.
I would recommend Park House to anyone and, in fact, have already done so.

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Review from Amanda A (Niece of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is an excellent rest home - clean, warm, bright and always welcoming to visitors. The residents are cared for by the wonderful staff with competence, humour and affection and each resident is treated with dignity and respect. The staff work very hard to create an atmosphere which is homely
and comfortable while encouraging residents, where possible, to participate in group activities and be involved in the daily life of the home. Alternatively, if residents prefer the privacy of their rooms, that is absolutely fine. Bedrooms are spacious and well appointed and the public areas: two day lounges, a separate small room for residents to receive visitors and dining room are pleasant and airy. Meals are tasty and varied. The staff are patient and kind and clearly care deeply about their work. I could not recommend Park House more highly.

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Review from Kathleen C (Sister of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home, always made welcome and given a choice of drink and food. The home is always warm, clean and very friendly.

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Review from Annie Evelyn K (Sister of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome and given food and drink. The home has a nice atmosphere. The staff are very friendly and it's always warm and clean.

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Review from Alan B (Son of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management have made a difficult time (optician, dentist, hospital stay) as straight forward as possible.
Professional with caring and homely feel.

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Review from Charlton G (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is excellent and caters for my mother's every need. The management and carers are kind and supported my mother through a number of health issues. Nothing is too much trouble for them. The home is kept clean at all times. The meals are also excellent. My mother has a very good friendly relationship
with both day and night staff and is happy and content and feels safe and secure.

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Review from Frances G (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking around for a residential care home, Park House was the only one in which we heard laughter and interaction between staff and residents. My mother has settled in really well. The staff are excellent, very friendly and caring. The home and rooms are spotlessly clean. The food and
varied menu is excellent. Visitors are warmly welcomed at any time. I would highly recommend Park House to anyone.

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Review from Catherine G (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 10 days at Park house recently and very much enjoyed her say. The team of ladies were really kind and caring and made my mum feel comfortable and at ease. I would certainly recommend Park House to anyone looking for a care home that is homely and has a staff and management who genuinely
do care for their residents. An excellent service in every way.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Park House is calculated as follows: ( (187 Excellents x 5) ) ÷ 187 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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