Wellburn House Care Centre

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP
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9.3 47 Reviews
  • Wellburn House Care Centre, Stockton-on-Tees
Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.

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Care Provided by Wellburn House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Connell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wellburn House Care Centre Reviews (47)

Total of 47, showing 1-20
9.3

Wellburn House Care Centre has a Review Score of 9.3 (9.310) out of 10, based on 10 reviews in the last 2 years. Over all time Wellburn House Care Centre has 47 reviews.

Overall Experience

  • 37
  • 7
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Date Published

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Review from Barry L (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to thank staff at Wellburn for helping to make my elderly father's 96th birthday special. The Activities Coordinator gave my father a card signed by residents and staff. Thanks especially to the chef who made a beautiful birthday cake for him and even peureed a slice so that he was able
to eat and enjoy it - wonderful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your wonderful 5-star review of our team at Wellburn House, we are so happy to hear your dad had a great birthday and got to enjoy his cake.


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Review from A W (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellburn House was mums home for five years and the care she received was wonderful. All of the staff have been kind, caring, helpful, professional, supportive and cheerful. They knew her well and despite some challenging times, they enabled mum to live her best possible life while she was there. And
she always said how good the food was! Thank you to everyone at Wellburn House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thankyou for your lovely review and kind words about the team, these will be passed to all our Colleagues on your behalf.


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Review from D L (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the wonderful activities coordinator at Wellburn House. She participated in the Great North Run in September to raise funds for the Wellburn House Residents Comfort Fund. She raised an amazing sum of over £500, well done to the activities coordinator! Additionally, sponsors included
members of Wellburn Staff. This also demonstrates the team spirit at Wellburn, in addition to staff care and support for residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your amazing support and feedback for the team - this really is incredible and your kind words will be passed to them all.


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Review from D D (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely amazing, extremely helpful, caring and compassionate. My mam was in safe and caring hands throughout her time in Wellburn House. I will always be extremely grateful to all the staff there for the way they looked after my mum and our family. We could not have wished for
a better team of carers.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your kind words and lovely review which will be passed to all the team.


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Review from R M (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been here for 12 weeks and settled very well. The staff are very good, kind and always obliging.

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Review from Lynne B (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Wellburn for the past year. I have nothing but praise and respect for all the staff who have looked after Mum, they go the extra mile to make sure she is comfortable and happy. There's always something going on to entertain the residents thanks to the great activities coordinator.
I have great peace of mind when I leave mum to go home as I know she is being very well looked after. Thank you all for your support.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your lovely review and positive feedback about Wellburn House, your kind words will be shared with all the team.


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Review from J B (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care staff, and cleaning staff, so friendly, caring, and overall lovely staff.
I come to visit and always love to chat with staff, I have worked in care homes and have never met more nice staff.
Was a carer for one of your residents for years.
I visit regularly and it's just lovely.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your wonderful review - your kind words and fantastic feedback will be passed to the team.


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Review from J G (Friend of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy atmosphere. The staff are so helpful, they make time to chat to the residents - elderly people need to be noticed. They made me feel very welcome with a cup of tea, biscuits and a chair.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your review, this is lovely to hear - I will pass your feedback to our Wellburn House team.


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Review from Gordon B (Respite Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to Wellburn House Care Centre for respite after being in hospital for three weeks. Having arrived there I was treated with kindness and compassion and all my medical needs were professionally done for me. The staff were very friendly and helpful and made my stay more enjoyable and carried
out their duties to a high standard. Highly recommend.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your lovely review - your kind words will be passed to the Wellburn House team.


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Review from A L (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after very well - fantastic.

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Review from B F (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in this home. She has been here since August 2022. The staff and management are brilliant. They have gone above and beyond to accommodate my mother and her extra needs with her dementia. Excellent.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your lovely review - your kind words and feedback will be passed to all of the team


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Review from Paula B (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was admitted unexpectedly during the Christmas holidays. The staff have been consistently, warm, friendly caring and kind. The staff are very approachable, have listened to our concerns which has enabled Dad to receive personalised care. Their professionalism and compassion shown to Dad and
us as a family has brought us a great deal of comfort at a very difficult emotional time!
Thank you for the way you are caring for our dad!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your lovely review and positive feedback that will be shared with the team.


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Review from Sarah W (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to Wellburn House due to falls and dementia. My first impression of the home was how clean it was. The staff are incredibly welcoming and reassuring, as to us, the family, it is an emotional time. Our mother has settled very well and feels safe. The food is high quality and plenty
of it. As first impressions go, Wellburn has exceeded all our expectations.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for such a lovely review - your wonderful comments will be passed to the full team.


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Review from Joan H (Sister of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my sister regularly since she was admitted and have been impressed with the level of care and concern the home had provided. There have been some difficult situations for the staff to deal with, but they have done so appropriately with emphasis on care and safeguarding, showing compassion
and understanding. I fully appreciate the staff for their care, their cheerfulness and their hard work.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

This is such a wonderful review which will be passed to the whole care team, thank you so much for your support and kind words.


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Review from Sonia C (Respite Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently had respite care at Wellburn House. From the moment we got there, the staff greeted us with a smiley face and were very friendly and chatty with Mum and me. We were shown to Mum's room which was clean and tidy. We were left to settle Mum in, then Mum was told who her main carer was.
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were shown around the home and Mum became more settled that all the staff and residents were lovely. The senior carer was very lovely and went into detail about what would happen next, she was lovely to Mum and me and said I could ring up to check on Mum anytime day and night if I was worried about her.
The food is amazing, Mum's never eaten so much in her life! She made lots of new friends and became more socially active. Lovely place, we would not hesitate to put Mum in there when she needs care again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you so much for your lovely review, we are so happy your mum enjoyed herself with us and we look forward to seeing her again. I will pass on your fantastic feedback to our Wellburn House care team and manager.


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Review from Rebecca M (Granddaughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the lovely lady who settled my grandma into her room after having a confusing journey home from the hospital. She had been passed from pillar to post at the hospital and she made me feel comfortable that she was going to be safe and looked after in her care. She made sure
she was in clean clothes and as a relative I am very appreciative.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your lovely review - I will make sure your kind words are passed on to our care colleague.


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Review from Andrew T (Son of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager and team are very approachable and responsive to my father's needs.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you for your positive review - your lovely comments will be passed to our Wellburn team.


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Review from Lynne C (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family, including our mother, were really worried about her going into care. Well, we need not have worried! The team greeted our mother with kindness, compassion and a warm welcome from day one. The team are gentle with her and importantly listens to her wishes. They also know when to encourage
our mother when she resists anything that would be of benefit to her. The team keep the family informed of all of our mother's needs and shares anything that happens like hospital visits or doctor visits with detailed updates. The staff are amazing! The family are so grateful. Thank you! If I could add one thing to improve the residents' stay, put some softeners on the doors as they really slam!

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thank you so much for this lovely review - I will pass both your kind words and suggestions on to the care team at Wellburn.


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Review from Doreen k (Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a permanent resident at Wellburn House, and I am extremely cared for well.
We are a family, and I love my new home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

This is so lovely to hear - thank you for your review of your new home.


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Review from W B (Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive wonderful care; I want to shout it from the rooftops.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

This makes us very happy! Thank you for your lovely review.


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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Wellburn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Wellburn House Care Centre is calculated as follows: ( (88 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.556 Points relating to the number of positive Reviews for Wellburn House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 10 Positive Reviews ÷ 18 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Wellburn House Care Centre

What types of Care is Wellburn House Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wellburn House Care Centre provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Wellburn House Care Centre have?

There are 86 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wellburn House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wellburn House Care Centre to the centre of Stockton-on-Tees?

2.0 mile(s) as the crow flies, distance by road may be significantly further.