Review from Philip N (Respite Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

My stay in Wellburn House was a very positive experience. The staff are extremely caring, helpful and professional at all times. The staff also supported my wife and niece during what was a trying time for us.

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Review from Marilyn H (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with Mam's care. She has been here for 3 years and she is well and happy. Well done team.

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Review from Carolyn R (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

As Mam's dementia progressed, we needed secure care for her. Wellburn was chosen quickly and it has turned out to be excellent. The care, kindness and love shown by the staff has been second-to-none. My sister and I both live at some distance, but communication has been thorough and timely. When it

came to the end, their care was faultless and their affection for our old lady was genuine and touching.

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Review from Rita H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

Fantastic! What can I say? I for one would like to congratulate the manager and all her staff for keeping the residents safe throughout the pandemic and continue to do so, I believe they deserve recognition for staying COVID-19 free and providing outstanding care for our loved ones. I am thankful and

forever grateful you are fantastic.

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Review from Neil S (Friend of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

My good old friend came to Wellburn House and I have been surprised by the support and hard work the staff and manager do to make it homely, there are no odours the staff are caring and patient. I would recommend.

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Review from Louise P (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

My mam required an emergency placement and Wellburn House was recommended. I am pleased I listened, the home is very friendly, the staff can not do enough and the manager is so helpful and friendly, no wonder she won an award. I am so grateful for the help and support received. Thank you you all are

amazing.

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Review from Patsy S (Niece of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

My aunt was placed at Wellburn House as her dementia had started to take over her ability to live alone. I didn't expect the warmth I received from the staff, they had made a huge difference to my aunt's life and I can happily say that I am free from worry as I live 300 miles away thank you for all

your kindness and support.

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Review from Michael H (Nephew of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience

My aunt went in (she has dementia) on 5/1/20 for two weeks respite. She was left unchanged or washed, in her soiled pad until Wednesday 8/1/20, when I had to ask her PA to attend and change her. I did raise my concerns on Tuesday night whilst visiting, the two women sat in the office stated they would

sort it, but unfortunately, it must have slipped their mind! Anyways, the two weeks respite is not happening as I decided she will be better looked after by us. The people working in there didn't seem to grasp that Dementia can affect a person's decisions, ie: would you like to get changed? No, my aunt replies, so it's ok to leave her soiled? They must have thought so, as this is exactly what happened. I spoke to the manager who simply wouldn't have it, stating all staff were dementia aware, but not as far as I could see, or they wouldn't have left a defenceless 89-year-old lady sat in soiled pads for four days!

Reply from Sam Firth, EA at Wellburn House Care Centre

We are extremely sorry that you were so dissatisfied with the care that your Aunt received at our home, these allegations are being thoroughly investigated as per our company policy.

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Review from Mandy G (Niece of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience

My aunt has recently passed away and was a resident at Wellburn House. The management team, care staff and the domestic staff were all great. They showed so much care and compassion for my aunt and made us feel so welcome. As soon as you walk through the doors the atmosphere is so friendly and homely,

the other residents who reside there also seem so happy too. Thank you to everyone at Wellburn House.

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Review from A W (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience

In the 4 months my relative has been a resident, the staff have been excellent. All are caring and helpful, giving lots of support to residents and family. Wellburn House seems very organised with lots of activities going on. It is a bright, happy, friendly home and the family are confident that our

relative is safe and well cared for.

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Review from Alison C (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum has recently passed away after being a resident at Wellburn House for the past 5 years. As a family, we would like to thank the staff for the devoted care and attention she received during her time there. Whenever we left we always felt like she would be well cared for in our absence and all

members of staff played a part in making it a pleasant environment.

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Review from K A (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

Always welcoming. Staff were friendly and courteous.

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Review from Barbara G (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience

I have been to Wellburn House many times to visit my friend with my daughter and found it to be a very pleasant, happy house. The staff are most helpful and make you welcome, and the care - nothing is ever a problem.

I would retire there myself if needs be, nothing but praise.

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Review from Barbara L (Niece of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has been in Wellburn House for an assessment for the past 4 weeks. She enjoyed her stay very much. She has been exceptionally well cared for in every aspect. All the staff have been lovely with her and she says she will go back to Wellburn House for "a holiday". I can't thank the staff enough

for the care and kindness given consistently.

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Review from Kathleen T (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

Myself and my family are so pleased we chose Dad to go into Wellburn. The care and attention they give my dad was very reassuring for the family to know that he was well looked after.
Also, the manager and all the staff are amazing and so friendly.

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Review from Carol J (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was extremely satisfied with her care in Wellburn House. As her family, we were also very happy with the care our mother received whilst in your care. She was well looked after, well fed with good nutritious food and kept very clean.
We were satisfied with the activities at the home.

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Review from Tracy B (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very caring but I do feel they are understaffed as I have had instances when I have visited before lunch and my mother wasn't dressed. She had had her breakfast but was still in her pyjamas at 11:30 am. Some residents feel a bit bored but they have a new activities lady so this should

now improve.

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Review from P S (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

Sadly our mother has passed away (9th June 2018). We would not recommend this care home to anybody. The staff are unapproachable and not at all friendly.

My mother slept in her day clothes all night, left in her old poo for hours on end.

Mixed up her medication. The ten days my mother was in the

care home were the worst days of her life. When we moved her to another home it was lovely and clean and most caring.

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Review from Mary H (Niece of Resident) published on 8 June 2016
Submitted via Website • Report

Overall Experience

My aunt was a resident in Welburn house from 23rd april 2013 until unfortunately on the 6th January 2016 she suddenly became very ill, I was informed immediately and a doctor was called, when I got there it was obvious she was really ill. As I visited daily I was shocked at how quickly she had deteriorated,

the staff responded very quickly to get medical attention but unfortunately it resulted in my aunt being hospitalised for 10 weeks, after which she required nursing care so was unable to return to Welburn, this was decided by social worker and hospital staff. Luckily my aunt no longer needs nursing care as she is much better and I would be extremely happy for her to return to Welburn house which this decision was agreed by the nursing home social workers and myself. I feel my aunt would benefit a great deal by returning to familiar staff and surroundings..

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Review from Carol (Niece of Resident) published on 12 May 2016
Submitted via Website • Report

Overall Experience

My Aunty was in the care home for five years and was always extremely well cared for.
All staff are lovely and caring and I was very impressed with the excellent attention given to her when she was dying from Alzheimers disease.
She had been very challenging to look after the last two years as was

doubly incontinent, couldn't walk and had to have her food cut up minutely and be fed by staff, but they patiently did all this for her in a very caring way.
She used to enjoy the events at the home put on for the residents, and the sing songs before she was too ill to attend.
I was so happy with her treatment and care I didn't hesitate to recommend the home for my father-in-law, and he is in there now receiving excellent care, although he is seriously ill at the moment.
Would like to thank all the staff for the wonderful care they've given to my relatives over the years!

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Wellburn House Care Centre

Care Provided by Wellburn House Care Centre

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