Wellburn House Care Centre

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP
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9.3 47 Reviews
  • Wellburn House Care Centre, Stockton-on-Tees
Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.

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Care Provided by Wellburn House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 90 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Connell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wellburn House Care Centre Reviews (47)

Total of 47, showing 41-47
9.3

Wellburn House Care Centre has a Review Score of 9.3 (9.310) out of 10, based on 10 reviews in the last 2 years. Over all time Wellburn House Care Centre has 47 reviews.

Overall Experience

  • 37
  • 7
  • 1
  • 0
  • 2

Date Published

47
2
6
10
37

Review from L A (Granddaughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Wellburn House a very welcoming and friendly environment. The staff are very attentive and caring. My nanna has been in here for over a year and she has received excellent professional care from all staff. It is a pleasure to visit and like a home from home and would recommend this home to anyone.

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Review from Karen S (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the staff at Wellburn, during some traumatic times their experience and dedication has been outstanding. They are truly a bunch of hardworking, caring people, and are a credit to their profession.

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Review from J B (Friend of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome home, staff are lovely. The home smells lovely. My friend is very content. She is well looked after. She has put weight on since I had last seen her.

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Review from L B (Niece of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome when I visit and my aunt is always well cared for and happy.

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Review from S W (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have chosen a better care home, the staff are all amazing they really care about the residents. The food always looks great and its brilliant having fruit and snacks available at all times. I always feel really welcome and nothing is too much trouble. When/if my time comes this is the place
for me.

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Review from Andrew W (Son of Resident) published on 11 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Wellburn House cared for "me mam" with unstinting care, compassion and professionalism throughout her stay there; not only for her, but for us the whole family.


Our world is blessed with such places and people as we observed the staff's interaction and care towards other residents and visitors

alike, coping with difficult times in all their lives.


We particularly liked the "snack table" which was accessible to all.


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Review from David S (Grandson of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Wellburn House for a few months now and I cannot praise the staff enough they are so caring and nothing is too much for them, the manager is always there to help with any questions I may need to ask her and always very polite and cheerful I would have no hesitation in recommending
Wellburn House, it's a fabulous welcoming caring home.

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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Wellburn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Wellburn House Care Centre is calculated as follows: ( (88 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.556 Points relating to the number of positive Reviews for Wellburn House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 10 Positive Reviews ÷ 18 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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