Windsor Court Residential Home

44-50 Windsor Road, Oxbridge, Stockton-on-Tees TS18 4DZ
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9.9 24 Reviews
  • Windsor Court Residential Home, Stockton-on-Tees
Windsor Court Residential Home/Oxbridge Care Ltd offers a pleasant and friendly care environment, staffed by a talented team of professionals who take pride in looking after both the physical and emotional well-being of service users.

The home looks to encourage an active lifestyle, supporting personal interests and benefitting from its own private gardens, a library, and reminiscence groups.

A specialist dementia unit is an excellent addition, and regular visits by health professionals such as GPs, opticians and dentists add to the satisfaction of residents.

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Care Provided by Windsor Court Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oxbridge Care Ltd
  • Person in charge
  • Lynne Childs (Manager)
  • Admission Criteria
    • Available on request
    • Ages 55+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Windsor Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £751 – £775
    • Self-Funded Residential Dementia Care £775 – £775
    • RESPITE Self-Funded Residential Care £751 – £751
    • RESPITE Self-Funded Residential Dementia Care £775 – £775
  • (these prices are only a guideline, please contact Windsor Court Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Windsor Court Residential Home Reviews (24)

Total of 24, showing 1-20
9.9

Windsor Court Residential Home has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Windsor Court Residential Home has 24 reviews.

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Review from D C (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is run by a family. The owner and his family are always there taking an active role in its operation. The staff are like family too. Many have been there a long time and everyone is treated as though they matter. Property maintenance is a priority but never inconveniences the residents.
My mother is always treated extremely well even though she has high dependency needs. Everyone is professional and well trained and I don't believe there is anywhere better than Windsor Court Residential Home.

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Review from S L (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended by carehome.co.uk in November 2023, it was the first home I looked at and the last. I was so impressed and it met all my needs and wants. My mother is like her old self again at 95 years old and post Covid she is living life again bringing joy to myself and family. The staff, residents and
owners are so kind and caring. Long may it last.

Reply from Lynne, Manager at Windsor Court Residential Home

Thank you for your kind words. We really appreciate your great review.


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Review from Sandra G (Daughter of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Windsor Court for a number of years due to dementia. Throughout her stay at Windsor Court, the staff were professional, attentive to Mum's needs and always willing to go the extra mile, making sure she had everything she needed, both medically and personally. There were always plenty
of activities on for the residents, and families were always welcome at any time to visit or help with any festivities. Holidays and birthdays were always a good excuse for a party.
I would, without the slightest hesitation, recommend Windsor Court for your loved one. It is truly a home from home.

Reply from Lynne Childs, Manager at Windsor Court Residential Home

Thank you for your kind words, Sandra. We all miss your mum very much. Please keep visiting us.


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Review from E L (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been extremely well looked after in the home. She always speaks glowingly about the food, care, staff and management. Providing a cosy and welcoming feel to both mum and all the other residents. As visitors, dad and my brother and I are always looked after with courtesy and respect. I could
not wish for a better caring home for mum to be in. She is looked after in exactly the right way.

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Review from C G (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Windsor Court since December 2018. She is treated with care and respect. She can be difficult and verbally aggressive, but she is always treated with kindness, whatever her behaviour. I am kept updated by staff of any changes and involved with her care plans. The home itself is
clean and well maintained, and always smells fresh and pleasant. Food is cooked on site and is of a high standard. Staff are courteous and friendly and always attempt to engage residents in activities. We are invited to parties held several times a year which are always well organised. I feel my mother is happy and safe there, and I'm happy for her to continue to live there.

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Review from Deborah L (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care my mum receives at Windsor Court is really good they have lots of patience with her. It’s very clean and my mum said the food is good. It’s small and friendly and she gets one-to-one attention from the staff at all times. I moved her to Windsor Court from another home as it was recommended
to me.

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Review from George M (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have constantly been impressed by the activities provided for my parents, helping to stimulate and entertain. The feedback from my parents about the care home is always positive, food, staff and events. I have witnessed the diligence and willingness to provide help and care to the most needy. I can’t
impress how good the staff are and have been with them both.

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Review from P J (Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been well accepted and looked after in this home since I was moved here 2 years ago on the closure of my previous placement. Staff are very friendly and caring and easily approachable at all levels. The management of the home is effective and efficient and very resident focussed. There
are formal as well as informal methods of seeking resident's views.

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Review from L P (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the care my father receives is of the highest standard. He is treated as an individual and is greatly respected. He is always clean and tidy and appropriately dressed. I know he is very well fed.

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Review from N K (Friend of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court is a very welcoming care home. The staff there are ready to assist you upon arrival. Very clean, professional and friendly environment. Lots of activities there that you can relate to the resident's well-being. Staff are always caring towards the residents. Overall I think it is a safe
and caring place. I would certainly recommend.

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Review from J T (Daughter of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Windsor Court enough for the care and support shown to my mum in the last few weeks before she passed away.

Reply from Yaqub Mughal, Director at Windsor Court Residential Home

Thank you for your kind words. Please come in to see us. We would love to see you again soon.


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Review from A M (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law has received is excellent. The staff are so kind, caring and efficient. My father-in-law says they are all brilliant which means a lot. Certainly, put our minds to rest. Thank you.

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Review from Christine T (Sister of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and feel so blessed to know my brother is being taken care of by such wonderful, caring staff. They are always so obliging when I call, taking the phone to him and keeping me up to date.

Reply from Yaqub, Director at Windsor Court Residential Home

Thank you very much, Christine, we appreciate your kind words.


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Review from V S (Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. The room is comfortable.

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Review from Katherine W (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely happy at Windsor Court.
We love the staff and the owners are wonderful. Food/room/care we can't fault anything. Dad is always clean/shaved and tidy.

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Review from John Nicholas H (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Windsor Court I was immediately impressed by the extremely high standard of compassion and care shown to the residents.
Also, I was aware that I was in an establishment where cleanliness was clearly the order of the day.

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Review from Mary H (Niece of Resident) published on 18 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Windsor Court for the past 3 years.
I am more than happy with the care she is getting.
The staff always make sure the resident understands what is going to happen to them ie taken to the toilet, given medication etc.
I don't visit at set times, I go when I can 2 or
3 times a week, but whatever time of day I go I am always made to feel very welcome.
My aunt is always clean and tidy, the home is always clean and there are never any bad smells, which can happen with people that aren't well.
Well done to all carers and other staff for an exceptional job.

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Review from Alvina A (Niece of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Looked after my uncle when he had cancer. They really cared for him, as if he was family. Would highly recommend this care home to anyone who is looking for a caring home.

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Review from Judith H (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and helpful to all residents. They all do a wonderful job.

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Review from M S (Daughter-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well looked after and activities are very good to keep them alert and amused. Good entertainment is occasionally provided. Christmas parties are all excellent, all staff are pleasant, friendly and good at their jobs. The good provided is excellent.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Windsor Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Windsor Court Residential Home is calculated as follows: ( (102 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Windsor Court Residential Home

What types of Care is Windsor Court Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Court Residential Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Windsor Court Residential Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Windsor Court Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Windsor Court Residential Home to the centre of Stockton-on-Tees?

0.9 mile(s) as the crow flies, distance by road may be significantly further.