Windsor Court Residential Home

44-50 Windsor Road, Oxbridge, Stockton-on-Tees TS18 4DZ
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9.9 24 Reviews
  • Windsor Court Residential Home, Stockton-on-Tees
Windsor Court Residential Home/Oxbridge Care Ltd offers a pleasant and friendly care environment, staffed by a talented team of professionals who take pride in looking after both the physical and emotional well-being of service users.

The home looks to encourage an active lifestyle, supporting personal interests and benefitting from its own private gardens, a library, and reminiscence groups.

A specialist dementia unit is an excellent addition, and regular visits by health professionals such as GPs, opticians and dentists add to the satisfaction of residents.

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Care Provided by Windsor Court Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oxbridge Care Ltd
  • Person in charge
  • Lynne Childs (Manager)
  • Admission Criteria
    • Available on request
    • Ages 55+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Windsor Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £751 – £775
    • Self-Funded Residential Dementia Care £775 – £775
    • RESPITE Self-Funded Residential Care £751 – £751
    • RESPITE Self-Funded Residential Dementia Care £775 – £775
  • (these prices are only a guideline, please contact Windsor Court Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Windsor Court Residential Home Reviews (24)

Total of 24, showing 21-24
9.9

Windsor Court Residential Home has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Windsor Court Residential Home has 24 reviews.

Overall Experience

  • 20
  • 4
  • 0
  • 0
  • 0

Date Published

24
0
1
10
14

Review from K G (Granddaughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my nana was in Windsor Court on respite for 2 weeks, the staff went above and beyond for her. They made her what she liked for breakfast, especially for her and also catered for her caffeine free diet. She was always well presented and in the lounge, which we much prefer than her being by herself
in the bedroom. The home was clean and there were no odours. Fantastic staff all around. Home from home experience.

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Review from Michael P (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, very friendly, very helpful and caring. Nothing is too much trouble. Excellent.

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Review from Olwyn L (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Windsor Court for three years and has always been treated with dignity and respect.
The staff and management are always friendly and approachable and any problems are dealt with immediately.
Individual needs are catered for and I would have no hesitation in recommending Windsor
Court to anyone else.

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Review from Moira M (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both lounges have a homely feel. Staff are friendly and attentive. They make sure residents and visitors feel at home and are always welcome.
I can feel at ease knowing that my dad is well cared for 24/7.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Windsor Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Windsor Court Residential Home is calculated as follows: ( (102 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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