Wynyard Woods

Wynyard, Billingham TS22 5GJ
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9.8 51 Reviews
  • Wynyard Woods, Billingham
Wynyard Woods is located within the Wynyard estate near Billingham. The home continues to welcome new residents and provides friendly and comfortable residential and dementia care for up to 50 residents in single en-suite rooms.

Tailored dementia care is provided, where the home has a 3D interactive dementia-friendly environment on the first floor. This includes shops, a vintage railway carriage and other areas designed for the enjoyment of the residents.

Staff receive on-going training in dementia care to ensure those living with dementia are cared for in the best way possible. By getting to know its customers and building relationships, Anchor provides focused, compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has almost 60 years’ experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Wynyard Woods

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Kath Sargent (Manager)
  • Admission Criteria
    • Please contact Wynyard Woods directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 2

Funding & Fees Guide for Wynyard Woods

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • Our colleagues at Wynyard Woods will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact Wynyard Woods to find out the exact price for your requirements)

Facilities

  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Wynyard Woods Reviews (51)

Total of 51, showing 1-20
9.8

Wynyard Woods has a Review Score of 9.8 (9.833) out of 10, based on 11 reviews in the last 2 years. Over all time Wynyard Woods has 51 reviews.

Overall Experience

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Date Published

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Review from L D (Son-in-law of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for better care provided to my father in law and am eternally grateful for the peace of mind this allows my to have. Thank you so much!

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Review from Karen D (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father receives is outstanding. The manager and all of the staff are caring, compassionate and amazing human beings. Thank you for everything you do.

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Review from Lisa C (Godmother of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to express how impressed we are for every visit made to this wonderful home. From first ever entering we were greeted with such lovely smiling staff, who made us so welcome and put us at ease. The staff are so caring to the residents. Thank you all for all your care and attention given to
all. Please carry on with all you are doing, you are doing a remarkable job.

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Review from D P (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a nicer care home for my mum. Staff are caring, helpful and keep the family well-informed of Mum's issues, including how she thanks staff when they have supported her with a task. Staf put residents and families first. The home is very clean and well-presented. Nothing is a problem
to staff if you need support. Thank you to all staff, including kitchen staff for good meals.

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Review from Natalie H (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars. Great atmosphere, great food, great staff. The care the staff give is second to none. Nothing is too much for them. Very clean and comfortable.

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Review from S H (Great-granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home provide excellent care, all person centred care.
My nana loves to chat to staff about her holidays in the past, and what the staff have planned.

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Review from C D (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems happy here. The food is good, and he settled in quite quickly. Girls are friendly and accommodating to anything you ask for. It would be nice if there was an activity coordinator for stimulation for the "downstairs" residents. The girls are very busy and run-ragged doing their jobs, and it's
not fair for them to have to do. Just a thought.

Reply from Kathleen Sargent, Home Manager at Wynyard Woods

Thank you for taking the time to leave us a review; it is very much appreciated. We're glad to know that your dad is happy living at Wynyard Woods and that he's been able to settle in quickly. We thank you for your feedback about activities and would like to reassure you that we do have extra resources among the staff in order to facilitate activities. We find that a whole-home approach works best, and staff really enjoy engaging in activities as a variation of their duties. If you do have any further concerns or feedback, I would be more than happy to chat at a mutually convenient time to discuss.


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Review from J R (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I came to make a fact-finding visit everything seemed right for my mum. All the members of staff greet you with a "Hello" and a smile and always very pleasant. Care is excellent and mum is very well looked after. Thank you.

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Review from J E (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been living at Wynyard Woods for a few months now. He was initially unsettled as it was a new environment for him but the staff worked with me, my family and my dad and he soon became settled. All staff learnt about my dad's needs and idiosyncrasies very quickly. The team leaders and staff
work incredibly hard and go above and beyond to engage with residents, provide them with daily activities and demonstrate high levels of care and concern for all residents. Staff keep our family updated regarding my dad's mood, health and well-being and we are happy to say that we can rest assured that he is well looked after and cared for,

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Review from E H (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In October 2022 I was reluctant for my husband to go into a care home but it was taken out of my hands by the doctor and hospital. Now I come home after visiting knowing he is very well cared for and happy. The staff are remarkable, friendly and caring, also to myself and other members of the family.
We feel that we are part of their family, telling me how my husband has been the previous night. Any questions I ask the manager or senior staff is answered to my satisfaction.

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Review from Natalie G (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wynyard Woods care home is a fabulous place. My father is very happy there. All of the staff are very caring at all times, it is just like a family. Nothing is too much trouble.

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Review from Dianne W (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very hardworking and caring. They are keen to help and answer any queries I have. There is always plenty of food, snack and drinks on offer, including homemade bakes. There are regular performances from entertained. On entering the home, it has a welcoming ambience, and it is clean and
well-maintained. Thank you.

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Review from Elaine G (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad goes into Wynyard Woods care home on a regular basis for respite.
He lives in a flat next door to the home and has been a regular visitor since moving in 13 years ago for Sunday lunch and prior to my Mum passing away she used to visit the hairdresser there regularly.
The manager, deputy and
the team have been absolutely amazing over the years to my Dad and late Mum inviting them (pre Covid) to events which they thoroughly enjoyed.
I cannot praise the friendly staff who look after my Dad more highly.
I go on holiday safe in the knowledge that he will be well cared for and I can enjoy a stress free time.
This will continue to be our number one choice for my Dad's respite.
My Dad has known the manager from day dot and his pet name for her is 'cheeky'...by no means used in a derogatory way, just in an affectionate way.
The place is spotless and he loves the food he is served. If he has one very small criticism he wishes there were more activities/trips out. He loves playing dominoes with one of the care workers.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods and we are pleased that you rate our overall experience as excellent. It's our pleasure to care for your dad and I will make sure our team are aware of your lovely feedback. We have a daily, weekly and monthly activities plan as well as one-to-one time, which is arranged with our resident's input. We encourage residents to participate but respect their wishes if they don't wish to. We'll continue to discuss activities with your dad to ensure that he enjoys these.


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Review from Alison F (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Wynyard Woods in January 2022 following the death of my mother. It has been a very positive experience for all of us. The home is very clean and comfortable, it smells fresh (unlike other homes we visited). The staff are friendly and interact with my dad with genuine care and compassion.
Very happy so far.

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Review from David J (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a lot of homes in the area whilst looking for a placement for my mother, we found that the facilities and care provided at Wynyard Woods were of an exceptional standard. As healthcare professionals, we spoke to people in the local area and the home came highly recommended. As my mother is
a very sociable person she has found the daily activities both enjoyable and stimulating and the staff are amazing with the activities. As you can imagine finding the right care home to place your loved one in can be a worrying and upsetting time but the care my mother is receiving is excellent and second to none and we are very happy with the care and kindness she is being given.

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Review from William H (Friend of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Wynyard Woods care home for over two years. I have, at all times, found the staff to be very professional and committed to their care to all levels of residents. Wynyard Woods care home is, in my opinion, are the "best" in the area. I have visited many more homes, so
I am able to make a comparison.

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Review from Patricia P (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came for respite care and decided to stay. The staff are kind, friendly, welcoming, accommodating and often overworked (understaffed?). My mother has received nothing but kindness since she became a resident. She is happy and content and has a trusting relationship with the staff. They are
kind and thoughtful to me also. My mother loves the food, which is good home-cooked meals and plentiful.

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Review from Diane A (Niece of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good. Aunt is happy so I am happy. The staff are friendly and helpful. There was a recent diarrhoea and vomiting outbreak. I was informed of the lockdown however I was not contacted to say it was over. Having to book a slow to see Aunty is a pain because I see her in her room so I don't understand
what having a slot achieves. I live very close by and it would be good to be able to just drop in.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods. We're pleased that you rate our care and support as excellent and I will ensure that your lovely feedback regarding our staff is passed on. In line with current government guidance, we need to ensure that the number of visitors at our home is fair for all residents and it is maintained at a level that keeps our residents and staff safe in terms of infection control. We would be happy to discuss this in more detail with you at a mutually convenient time.


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Review from S P (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Staff are excellent and safety especially since covid has been excellent. The facilities are quite good - however the bath does not work and there appear to be no plans to fix it. I think this needs to be sorted. There is very little entertainment and my mother gets very bored.
This has been made even worse with the restricted TV service from Bilsdale.

Reply from Kath Sargent, Home Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods, and we are please you rate our staff as excellent. We are aware of the problem with the bath, unfortunately it has taken longer than expected to be able to secure the parts that were required to fix this; however the engineer now has the parts and this will be fixed shortly. We are currently looking at ways we can have entertainers in the home, whilst maintaining the safety of residents and colleagues. We have an activity calendar, which is regularly updated with a variety of activities our residents can enjoy.


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Review from Susan L (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since August 2020. Since my mam came to Wynyard Woods she has been very happy as all staff are very friendly and entertain residents to stimulate their brains and mobility especially when like Mam they have dementia. Family enjoy the videos posted especially through the long
lockdowns. I can't praise all the staff enough for the care and fantastic cleanliness. Thank you all so much.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Wynyard Woods is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Wynyard Woods is calculated as follows: ( (112 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wynyard Woods is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Wynyard Woods for further details.


Awards / Recognitions (3)

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Frequently Asked Questions about Wynyard Woods

What types of Care is Wynyard Woods registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wynyard Woods provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Wynyard Woods have?

There are 50 Single Rooms.

What are the Facilities & Services at Wynyard Woods?

Pet Friendly (or by arrangement), Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wynyard Woods to the centre of Billingham?

3.5 mile(s) as the crow flies, distance by road may be significantly further.