Wynyard Woods

Wynyard, Billingham TS22 5GJ
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9.8 51 Reviews
  • Wynyard Woods, Billingham
Wynyard Woods is located within the Wynyard estate near Billingham. The home continues to welcome new residents and provides friendly and comfortable residential and dementia care for up to 50 residents in single en-suite rooms.

Tailored dementia care is provided, where the home has a 3D interactive dementia-friendly environment on the first floor. This includes shops, a vintage railway carriage and other areas designed for the enjoyment of the residents.

Staff receive on-going training in dementia care to ensure those living with dementia are cared for in the best way possible. By getting to know its customers and building relationships, Anchor provides focused, compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has almost 60 years’ experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Wynyard Woods

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Kath Sargent (Manager)
  • Admission Criteria
    • Please contact Wynyard Woods directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Number of floors: 2

Funding & Fees Guide for Wynyard Woods

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050

  • Our colleagues at Wynyard Woods will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact Wynyard Woods to find out the exact price for your requirements)

Facilities

  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Wynyard Woods Reviews (51)

Total of 51, showing 21-40
9.8

Wynyard Woods has a Review Score of 9.8 (9.833) out of 10, based on 11 reviews in the last 2 years. Over all time Wynyard Woods has 51 reviews.

Overall Experience

  • 35
  • 15
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  • 1

Date Published

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Review from J A (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do believe the carers and cleaners do a good job. I am pleased with the way I am looked after. I don't think I have anything to complain about.

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Review from Janet F (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered Wynyard Woods mid lockdown Feb 2021, making it impossible for us ,the family, to settle him in personally, have a look around, or even see his room. During this time the staff went above and beyond to make him feel welcome, safe and part of the “Wynyard family” ending photographs, regular
updates and accommodating pod visits. As restrictions eased we were finally able to have a look round, we were overwhelmed by what we saw. The place was immaculately clean, fresh, beautifully decorated with every single wall in every corridor thoughtfully designed and expertly presented to spark interest, rekindle memories, and bring joy to the daily life of the residents. The commitment, compassion and genuine care shown by the staff to residents was very obvious to see, every single resident looking happy, engaged and well cared for. The home is a true credit to the dedication and professionalism of the team, and we feel reassured that dad is cared for, respected and above all, happy.

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Review from I N (Daughter of Resident) published on 31 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother gets. She appears to respond by smiling at all the girls with their uniforms on, and I have heard them talking to my mother while they are seeing to her needs. I realise that my mother has complex needs and that all care homes should have more staff so that there
is no need for them to have to rush at doing their jobs, even though they complete them.

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Review from A D (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wynyard Woods is a pleasant welcoming home. The kitchen is to the left of the entrance, the food always smells good and my father enjoys his meals. The kitchen is spotless. There is never any issues visiting and I can see him anytime at the very least through his window. The staff are friendly, caring
and helpful

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Review from Lee F (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a long term resident of Wynyard Woods and we could not be more pleased with the care she receives. The management and staff go the extra mile, working hard, to make the residents comfortable. During Covid restrictions, the staff have been great at engaging the residents in activities
and keeping their families informed about their wellbeing, whilst visitation is not allowed. The staff always treat our mother wonderfully but during the Covid challenges of 2020, they have done a truly fantastic job. The cleanliness and quality of the facilities are high, especially as I compare them with others that we visited or tried before Wynyard Woods. When my mother has needed hospital care or medical treatment, this has been arranged quickly and professionally. There have been very few issues or concerns but on those rare occasions, they have always been promptly remedied. This really is a warm and comfortable home for our mother and she is very settled in there.

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Review from Wayne F (Son of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last year, for everyone with a loved family member residing in a Care Home, has been difficult, to say the least. Fortunately, the manager and her team of dedicated staff have made this as easy as possible for us, as a family. Although visits have been to a minimum and its been over a year since
I hugged my mother, which has been frustrating, to say the least, I am safe in the knowledge that all guidelines and safety precautions had been taken into account and enforced for everyone who visited, making the experience as safe as possible for all residents and their family alike. Mam has been at Wynyard over 3 years now following 2 bad experiences at other Care Homes. Wynyard Woods is a breath of fresh air compared to her previous Care Homes. We have an excellent relationship with the manager and the team and I cannot thank them enough for the hard work they do in ensuring our Mother is as happy and as safe as possible during her stay. Thank you all and keep up the great work.

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Review from Andrea C (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and carers could not show more empathy, affection and compassion for their residents. Dignity for all is high on their list of priorities, and the experience of my family is that they will listen and act when we raise any questions or issues.
As we have not been able to visit in the
usual way due to Covid, it has been extremely reassuring to know that my father is cared for so well, and for him to know that each and every carer has genuine affection for him. Even through his dementia symptoms we can see that he loves the staff and it is heartwarming to see him joking with them in his own way.

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Review from Ann H (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at this home. She is 96 years old and is very happy and settled there. She has had 2 experiences of going into hospital. The staff in this home gave her all the care and attention before and after these 2 incidences.
All of our family are happy with the care she receives here.
Everyone is caring and full of love. She could not be in a better place. Mam also calls all the staff in here her family.

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Review from K T (Stepson of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Wynyard Woods for over two years now. The rooms and communal areas are clean, fresh and comfortable. All the staff treat the residents in a friendly manner as if they were family. Their concern for residents extends beyond professionalism into a genuine caring for the people they
are looking after.

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Review from Susan H (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review went very well- covered a lot of ground. Few things to address, hopefully, they will be sorted soon. There does, however, seem to be a lack of communication between the staff.

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Review from Lesley A (Daughter of Resident) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that mum is been taken care of in such a caring environment. Staff are absolutely fantastic - great rapport with mum and always have time to listen.
Management are available full time for any queries and have been so supportive to me during the difficult transition that mum is facing.
The
activities programme is excellent - the food of the highest standard - a real home from home atmosphere all round.

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Review from C S (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident for just over a year. Cae provided by the staff was excellent. Very caring, compassionate and treated Mum with dignity and respect.

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Review from Glenis B (Niece of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise this care home enough. The care that my aunty received could not be faulted (and she was not the easiest of residents at times). When she passed, the consideration, help and support we received were excellent. Rooms could do with a refurb.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to review Wynyard Woods and we are pleased that you are extremely likely to recommend us. We have a full refurbishment planned this year and we encourage our residents to decorate their bedrooms to their own personal tastes.


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Review from Dawn S (Friend of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting found this home to be really tidy and always smells nice. Staff very helpful, but all credit to the team leader, a delight to talk to and a very caring person. Great at his job and really cares for the elderly people living in the home. Always feel, since visiting, can go to him about
anything as usually on duty when I visit. Carers are also very good at the daily work with the elderly.

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Review from Elaine P (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely impressive when I first visited Wynyard Woods. The staff immediately assisted where possible, tea, coffee offered. Beautiful environment/furnishings and very modern and clean. Food is outstanding, 5 star hotel in my opinion. Staff member is fantastic - very friendly, helpful and professional.
Hugely recommended to my dad already.

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Review from E L (Wife of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class home providing excellent care. Premises was in a lovely setting. My husband received the care he needed, leaving the family content knowing he was being looked after, his needs met in such a professional and loving manner. Management and staff were extremely helpful and available to us
at all times. There is no praise too high for the home, managers and staff.

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Review from Craig F (Son of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a resident of Wynyard Woods care home.
This is the 3rd care home we have used in the last 3 years. The previous two facilities had many issues that forced us to seek alternative care.
Having found Wynyard Woods, we couldn't be happier. Mam instantly felt comfortable in there and the staff
warmed to her straight away.
Living out of the country and only visiting 2-3 times per year, I need peace of mind that she is in good hands when I leave.
Wynyard Woods ticks all the boxes.
Not only do they provide the care we are looking for but also make my Dad feel very welcome on his daily visits.
Sometimes we forget the other parent, but they include him in all activities and he really enjoys that.

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Review from Nicola W (Daughter-in-law of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was moved to Wynyard Woods after some problematic stays at two other care homes in the area, where we felt the standards of care were lower. It is not an easy decision to transfer a family member with dementia but the move was handled efficiently and the family was warmly welcomed.
My mother in law settled in quickly and we have seen a great improvement in her wellbeing and general mood. The Manager has been very professional, explained things clearly, and ensured we are notified promptly of any concerns. The facilities are clean, the food is nutritious and the place is warm. I feel that my mother in law is receiving professional care and the staff work hard to ensure her needs are met.

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Review from Phyllis L (Sister of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

In my view, residents have no activities or interaction with staff. There is no Activities Coordinator. You see them just sitting on their own with no communications going on. You quite often see residents still in pyjamas, unwashed after 11 on a morning. There is one small lounge upstairs and 28 residents
and the 2 dining rooms are always set with glasses and knife and fork, which I think is very unsafe. We have found forks in my sister's room.

Reply from Kath Sargent, Manager at Wynyard Woods

Thank you for taking the time to share your views. As an organisation, we appreciate the benefits that inclusive activities can have on our residents - therefore there is a program of daily activities/events available for residents who wish to participate. We also have the recently developed interactive first floor which residents are encouraged to use, should they wish to do so, and the home also has its own minibus for trips and outings. Our residents are treated as individuals and may choose to dress later in the morning.


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Review from Amanda F (Daughter-in-law of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident in another care home in Stockton-on-Tees, unfortunately, her carers ignored a water infection and she was hospitalised for 11 days and when she was released from hospital, she moved into Wynyard Woods. This has been the best move for her, she is happier in herself and
her health has improved dramatically. The staff are great with her, they have taken the time to find out my mother in laws interests, this includes dancing and have asked her to teach them to dance which gives my mother in law a sense of pride and also makes her feel useful. I cannot thank everyone at Wynyard Woods enough for the excellent care they give her. I would also like the thank them myself for being so helpful and approachable when I have had the need to ask for advice regarding my mother in laws ongoing care.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Wynyard Woods is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Wynyard Woods is calculated as follows: ( (112 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wynyard Woods is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Wynyard Woods for further details.


Awards / Recognitions (3)

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