A very well run home with excellent staff who make everyone feel valued and comfortable
Robert (Ex Family Member)
The staff are wonderful and very caring and go above and beyond
Emma D (Daughter of Resident)
Dad has settled well here in a caring environment and that means the world to us as a family.
C J (Daughter of Resident)
No restriction on visiting times
Onsite parking available
Abbotsfield has a Review Score of 9.3 (9.252) out of 10, based on 6 reviews in the last 2 years. Over all time Abbotsfield has 9 reviews.
Review from C R (Daughter of Resident) published on 17 June 2024
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for your kind words, we really appreciate them!
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Review from Sarah C (Niece of Resident) published on 5 April 2024
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for taking the time to leave a review, and we are glad that you are pleased with our service.
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Review from Emma D (Daughter of Resident) published on 3 April 2024
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for these lovely words, we will make sure that they are passed on to the team at Abbotsfield
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Review from S R (Daughter of Resident) published on 4 May 2023
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you very much for taking the time to leave a review, we really appreciate it.
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Review from C S (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card •
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Reply from Kim Rogerson, Director at Abbotsfield
Thank You so much for your kind words, we really appreciate it.
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Review from C J (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card •
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for your kind words, we really appreciate it.
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Treated with Dignity
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Review from A T (Daughter of Resident) published on 15 November 2022
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for your kind words, we really appreciate you taking the time to leave a review.
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Review from Kerry J (Power of Attorney of Resident) published on 8 February 2021
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you for leaving a review for us, we really appreciate it!
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Review from Robert (Ex Family Member) published on 8 February 2021
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Reply from Kim Rogerson, Director at Abbotsfield
Thank you, we really appreciate your feedback. Our bedrooms have been renovated over the last few months - we can't wait for everyone to see them!
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The Review Score of 9.3 (9.252) out of 10 for Abbotsfield is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.652 for Abbotsfield is calculated as follows: ( (46 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 69 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Abbotsfield is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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