Abbeyfield Bradbury House has a Review Score of 9.3 (9.304) out of 10, based on 6 reviews in the last 2 years. Over all time Abbeyfield Bradbury House has 18 reviews.
Review from Cathy W (Daughter-in-law of Resident) published on 18 December 2024
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Bradbury House
Hi Cathy. Thank you for your 5-star review of our Bradbury house.
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Review from Brian B (Resident) assisted by family/friend published on 20 November 2024
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Bradbury House
Thank you for your 4-star review of Bradbury House. I'm sure you will get to meet our House Manager in the near future at another event at the house.
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Review from Mary T (Wife of Resident) published on 29 November 2023
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Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Bradbury House
Thank you for taking the time to share your experience with us at Bradbury House. We understand how challenging it can be to entrust the care of a loved one to others, and your appreciation for our staff's dedication and compassion means the world to us. Providing a warm, nurturing environment is at the core of what we do, and knowing that you felt the care extended not just to your husband but also to you during such a difficult period warms our hearts.
Your acknowledgement of our efforts during his last months is deeply moving. It's our utmost priority to ensure comfort and dignity for our residents, especially when they need it the most. We're glad we could support you in being by his side.
Kind regards, Abbeyfield
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Review from Eleanor B (Daughter of Resident) published on 19 October 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Bradbury House
Thank you for such a lovely review Eleanor, we are deeply sorry for your loss. It was a pleasure to care for your mum and we are glad that she was treated with such kindness and dignity. We really appreciate you taking the time to leave a review for us at this sad time.
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Review from Jenny P (Daughter of Resident) published on 29 September 2023
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Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Bradbury House
Hi Jenny, thank you so much for your review. We are thrilled to read how happy you were with the care and support your father received. We strive to create a special place for our residents, and we are glad that you feel it is a good place to live. Kind regards, Abbeyfield
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Review from Anne W (Niece of Resident) published on 5 September 2023
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Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Bradbury House
Thank you for taking the time to leave us such a lovely review. We're thrilled to read your comments and how happy you have been with the care and support given at Bradbury House.
Kind regards, Abbeyfield
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Review from Colin L (Son of Resident) published on 28 October 2022
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Reply from Emma Theobald, Digital Marketing Manager at Abbeyfield Bradbury House
Thank you for taking the time to leave a review of Bradbury House. We are pleased to hear that our staff were always caring and welcoming and that you had faith that your mum was in good hands.
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Review from Brian L (Son of Resident) published on 28 October 2022
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Reply from Emma Theobald, Digital Marketing Manager at Abbeyfield Bradbury House
Thank you for leaving your review on Bradbury House. It's great to hear that our staff provided excellent support to your mum during her time there, and we will pass your thanks on to the staff.
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Review from Susan H (Daughter of Resident) published on 4 April 2022
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Bradbury House
Thank you for taking the time to leave a review, Susan. Your comments are very much appreciated.
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Review from Janet J (Daughter of Resident) published on 21 March 2022
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Bradbury House
Thank you Janet for your kind review. We are very pleased to hear how happy your mum was at Bradbury House.
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Review from Phill M (Son of Resident) published on 25 March 2021
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Bradbury House
Thank you for taking the time to leave a review, we are very pleased to read such positive feedback.
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Review from Ruth S (Relative of Resident) published on 21 December 2020
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Bradbury House
Thank you for such a wonderful review, Ruth, I will pass your kind words on to the staff. Glad to hear your mum enjoys living at Bradbury House.
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Review from Lindsey C (Daughter of Resident) published on 25 November 2020
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Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Bradbury House
Thank you for such a nice review Lindsey, we are really pleased to hear how happy you are with Bradbury House. Glad your mum has settled in well.
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Review from David S (Son of Resident) published on 4 May 2020
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Reply from Suzanne Brammer, Regional Marketing Executive at Abbeyfield Bradbury House
Thank you David for taking the time to leave a very kind review.
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Review from Margaret H T (Niece of Resident) published on 6 February 2020
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Review from S T (Son of Resident) published on 22 August 2017
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Review from J F (Daughter of Resident) published on 17 August 2017
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Review from Gill H (Daughter of Resident) published on 1 August 2017
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The Review Score of 9.3 (9.304) out of 10 for Abbeyfield Bradbury House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.704 for Abbeyfield Bradbury House is calculated as follows: ( (53 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.704
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Abbeyfield Bradbury House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Dec 2017
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Job Title: Care Home Manager
Joined: 2024
Care Home Manager at Bradbury House.