Protected meal times between 12.30pm to 1.30pm & 4.30pm to 5.30pm. No visiting allowed at meal times. Visitors can come any time in between.
Small parking area on site, but you can park on the road if necessary, the road is very quiet.
Clarendon Grange Care Home has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Clarendon Grange Care Home has 47 reviews.
Review from Giliian M (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Value for Money
Review from Valerie P (Daughter of Resident) published on 23 March 2017
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Lynda B (Daughter of Resident) published on 23 March 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Sue H (Daughter of Resident) published on 23 March 2017
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Robert F (Husband of Resident) published on 23 March 2017
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Overall Experience
4.0 out of 5
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Review from Sandra D (Daughter of Resident) published on 23 March 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from M O (Resident) published on 7 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lindsay Hay, Home Manager at Clarendon Grange Care Home
It was a pleasure to have this gentleman in our home, it was sad to see him go, but we did what we set out to do, which was to enable him to go home.
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The Review Score of 9.9 (9.939) out of 10 for Clarendon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Clarendon Grange Care Home is calculated as follows: ( (154 Excellents x 5) + (10 Goods x 4) ) ÷ 164 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clarendon Grange Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2018
Adam has worked at Clarendon Grange for over 6 years with a long background in care and is committed to the care of the elderly. Adam has the overall responsibility for the running of the home and the well-being of its residents and staff.
Job Title: Deputy Home Manager
Joined: 2015
Rachel has been at the home for over 9 years.
She brings valuable experience to the care team.
Rachel will Carry out all duties in such a manner as to enhance the residents’ quality of life, ensuring their independence, dignity, fulfilment, choice, privacy and rights are not devalued.
Job Title: Care Team
Senior Team Leader/Team Leader’s
We have a team of senior carers who have experience in health and care/nursing backgrounds they are in charge of resident’s care plans. All the senior staff is responsible for the delivery of care to the residents, ensuring the smooth running of the home. They are all experienced and qualified at their jobs.
Care Staff
Our care staff are specially selected for their caring attitudes and skills. Many are qualified to NVQ level 2 or 3. They also attend other training courses as and when they arise to keep them up to date with current legislation and trends
Job Title: Catering
The catering team are led by Andrew Willis, he is a very experienced chef and prides himself on the provision of nutritious, healthy and varied meals up to a high standard. Special diets are catered for – just let Andrew and his team know your needs.
Job Title: Housekeeping
Our housekeeping staff are a dedicated team, maintaining high standards of hygiene in the home. They also have excellent communication skills – essential as they ‘visit’ so many residents!
Job Title: Maintenance
Iain is the gardener and also the handyman in the home. He can turn his hand to anything and is always on hand to help put up pictures and move furniture.
Job Title: Activities Co-Ordinator
We have an activities organiser Carol Tinkler, who is in the 4 days a week between 10 am and 4 pm. Entertainment is brought into the home on a regular basis; all activities can be viewed on our activities notice board on the ground floor.
