Silver Howe Care Centre

Dalton Drive, Sedbergh Road, Kendal LA9 6AQ
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9.0 19 Reviews
  • Silver Howe Care Centre, Kendal
Silver Howe Care Centre welcomes both longer-term care packages and also temporary respite, to a service that focuses on individually-tailored provision.

The service is experienced in specialist dementia care, employing innovative methods and looking to support each adult achieve a healthier and more fulfilling daily lifestyle.

A specialist dementia wing has been put in place that supports quality of life, choice and continuity within safe surroundings.

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Care Provided by Silver Howe Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katharine Murray (Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Last Refurbishment: 2013

Funding & Fees Guide for Silver Howe Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,200
    • Self-Funded Residential Dementia Care £1,050 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Fees do not include - hairdressing, chiropody or personal toiletries/spends
  • (these prices are only a guideline, please contact Silver Howe Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Wheelchair Access

Silver Howe Care Centre Reviews (19)

9.0

Silver Howe Care Centre has a Review Score of 9.0 (8.959) out of 10, based on 4 reviews in the last 2 years. Over all time Silver Howe Care Centre has 19 reviews.

Overall Experience

  • 16
  • 3
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Date Published

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Review from Heather E (Sister of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, well cared for.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you so much for your brilliant review. It is always nice to see that families appreciate what we do. Your review was very welcome and this will be cascaded to the staff. Once again thank you so much.


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Review from Cheryl W (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, approachable, always there for the residents and family.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you so much for your brilliant review. We appreciate your time in doing so. We strive to give the very best care and attention to all aspects of the Home and your review was very welcome - Your feedback will be cascaded to the staff, once again thank you.


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Review from E W (Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied and happy here. The staff are excellent and look after me well.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you. It is always lovely to receive positive feedback, but even more so from our service users. We are all pleased as a team to acknowledge this review.


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Review from Kathleen M (Sister of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in this care home for four years. She was extremely well looked after. During Cvoid, there was no visiting, but we got regular phone calls, which we, and my sister, much appreciated. We never had any reason to feel concerned about her care.

Reply from Paula Wright, Finance at Silver Howe Care Centre

Thank you for this kind review. All the staff at Silver Howe work hard to ensure that all the residents there receive the best care, but it is also nice to hear that the families feel that they were included and updated during Covid, which was a very difficult time for all, especially those in Care Homes that were not allowed any visitors and their families that so desperately wanted to visit but were unable.


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Review from B M (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Silver Howe for a year and a half, choosing this home after much research. As a family, we are very pleased that she made that choice as she is happy, comfortable and well looked after. Mum’s needs have increased during the time she has been there, and the staff have managed this
change with kindness and professionalism. We are always made to feel welcome when we visit, and the staff are happy to answer any queries we may have.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you for the review. It is always lovely to hear what our families think. We appreciate your comments.


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Review from Mark F (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after by Silver Howe for nearly five years. The staff were always kind and helpful. She was happy with everyone and the care she was given. We were able to visit when we wanted to (except Covid, of course).

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

It was a pleasure to care for your mother - she was a true character and, more importantly, a lady. She will be missed by all. Thank you for your review. It is very much appreciated.


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Review from Ian F (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been in care for a while. Visited her from my home in Scotland. The Care Center makes me feel very welcome. Could see the high standard of care provided. Meals look excellent, snacks and drinks provided too. Room was spotless and comfy, and staff popped in regularly to see if my friend
needed anything. Mr friends appearance was tidy, dressed well and comfortable in her chair sitting up watching TV. Overall, a very pleasant visit to see her, and she was happy and comfortable.

Reply from Paula Wright, Finance at Silver Howe Care Centre

Thank you so much for this review; the staff at Silver Howe do their utmost to make sure that all residents, family and friends have the best experience whilst there, and it is reviews like this that ensure the staff know that their hard work is appreciated and noticed.


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Review from Sandra M (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum chose Silver Howe, and I must say that she made an excellent choice. From the first day she arrived to her end of life care, it has been second to none. Covid was extraordinary times, and staff went the extra mile to ensure regular contact by other methods. As my mum's health deteriorated, staff
ensured she was kept safe and retained her dignity. She built up a great rapport and friendship with staff and residents. Myself and family cannot thank the staff enough. As a family, we have and will highly recommend Silver Howe for loved ones.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you for your wonderful review. We appreciate your comments - it is always good to hear good things. Covid has been a difficult time for families and the residents. We try to keep some normality and having the chats through FaceTime/Zoom etc has helped. Mum was a real member of the Silver Howe Family - she is missed by all.


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Review from Sylvia B (Daughter-in-law of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law entered Silver House in November 2019 due to suffering from dementia and unable to be in her own home. She had a nice room, excellent food, and very kind and caring carers to look after her. Unfortunately, with the onset of Covid, visiting was curtailed, and any entertainment stopped.
The carers did their very best in difficult times, and unfortunately, she passed away peacefully in her sleep on 27th January. A carer was with her.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you for your lovely review. It is always lovely to hear from families, and their reviews are rewarding for us to read. We have lost a true lady who is missed. Please feel free to keep in touch - it would be great to see/hear from you in the future.


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Review from Paul C (Son of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, good food and very professional towards the care of my mother. A quiet place, and a very warming and understanding staff that go that little bit extra. I can’t comment on activities due to Covid restrictions at the time.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

Thank you for your lovely review. We pride ourselves on doing a good job, and it is always lovely to hear that families appreciate what we do. Thank you so much, it was a pleasure to care for your mother, a true character and a lady.


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Review from Chris G (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Silver Howe when he was no longer able to look after himself, even with relatives and carers visiting and meals delivered. He was 96 at the time, getting more and more frail and needing full-time professional care. I cannot speak highly enough of all the staff I met. They went out of
their way to be kind and form a relationship with my dad and not just treat it as a job. Eventually, my dad passed at 97, and the care he received and the way we were treated when visiting near the end helped us all through a difficult time. The way my dad responded to staff was clear evidence of the bond he had formed with them and the kindness they had shown him. I will always remember Silver Howe fondly.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

It is always a pleasure to hear positive feedback. It was our pleasure to have this resident and build relationships. He will be missed by us all. Thank you for your feedback.


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Review from Eileen R (Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to be if you cannot be at home anymore. I have friends old and new. Good food and plenty of it.

Reply from Katharine Murray, Registered Manager at Silver Howe Care Centre

It is always lovely to hear what our residents think, and this was a lovely surprise as you took the time to complete, so everyone could read. Thank you.


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Review from J M (Niece of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Silver Howe in May 2017 after she was unable to return home due to her frailty. Her home town had no vacancies.
She has a lovely room with a large window looking to the gardens and the fells. She is cared for very well and treated individually as a person in a caring environment. She
can now only eat pureed food and is bed bound but she is treated with great respect and a good sense of humour. More activities are now on offer and the new refurb is lovely. All of the staff provide an excellent level of care and i'd recommend this home.

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Review from Catherine L (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Silver Howe for respite care over Christmas 2018. Staff and residents alike were always welcoming and visiting is encouraged at any time of day or night. Sadly, my father became poorly after New Year but the care he received during this time was fantastic - I cannot praise
the staff enough for the compassion, respect and dignity shown to my father and also to my family at this time. The staff work so hard and it is evident that they truly care for the residents - I feel that this is also evident in the atmosphere when you visit Silver Howe. I would not hesitate to recommend Silve4r Howe!

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Review from Elizabeth S (Friend of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident who I visit weekly is a parishioner at my church, what relations she has are at different areas of the country and she seems enjoys me visiting. The staff are very helpful to me when I visit.

Reply from Kirsty Macbey, HR/Operations at Silver Howe Care Centre

We would like to thank you for your recommendations and for this review. Our team of professionals is dedicated to providing the highest standards of care


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Review from Karen M (Relative of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Silver Howe over the past 25 years and seen many changes. Since the manager came here Silver Howe is now 'the best in town'! The level of staffing has increased with obvious effect. The care is very good, along with the food. And now the addition of the activities coordinator. As
a retired nurse I have worked in care homes and visiting many in Cumbria and I am very happy that my Aunt is looked after so well. Thank you.

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Review from Clare (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 months of my mum being a resident at Silver Howe, I have been very impressed with the staff and their personal and supportive interaction with her and other residents, the feeling of all being part of the "family" is very apparent. The home itself has a real homely feel with its layout, decor
and furniture and has a really welcoming atmosphere. Staff have in-depth knowledge and understanding of communicating and working with those who have dementia. They are also very keen to develop their various innovative activities to stimulate memories or conversation. This has directly impacted on my mum whose mental capacity has noticeably improved in this environment. This has really impressed me. On top of that, the food provided by the team of chefs is very high-quality food with plenty of variety of menu choices and flavours, fresh vegetables and home-made soup daily. I have eaten meals there with my mum and can vouch for this high standard of food.

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Review from Barry B (Resident) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is excellent, the staff do everything for me. They help me so much, I would not be able to live alone. The manager is special, she is my rock. Everyone is brilliant. The home is perfect. The staff have a good sense of humour. This is my home. My friends and family can visit anytime.
They can be with me for meals.

Reply from Shirley Douglas, HR/Operations at Silver Howe Care Centre

Thank you for your very kind words. We endeavour to provide the highest standards of care and comfort for each of our residents on a personal level.


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Review from Melissa L (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy, Pleasant atmosphere, staff friendly and happy to help, management are great and always there to listen. Mother's happy in the home and settled and feels at home. The food is fresh and all cooked on the day lots of variety. Stress-free environment always updates me if there is a problem or if
they need me.

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Current Review Score: 9.0 (8.959)

Overview of Review Score

The Review Score of 9.0 (8.959) out of 10 for Silver Howe Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Silver Howe Care Centre is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.042 Points relating to the number of positive Reviews for Silver Howe Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Kath

Kath Murray

Job Title: Manager

Welcome to Silver Howe
We offer first class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.
Our philosophy is simple; we want everyone to enjoy life to the full. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.
Residents have freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.
I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.
Yours sincerely
Kath Murray
Home Manager


Frequently Asked Questions about Silver Howe Care Centre

What types of Care is Silver Howe Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Howe Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silver Howe Care Centre have?

There are 30 Single Rooms.

What are the Facilities & Services at Silver Howe Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Silver Howe Care Centre to the centre of Kendal?

0.6 mile(s) as the crow flies, distance by road may be significantly further.