East Croft Grange

Scaw Road, High Harrington, Workington CA14 4LY
Submit a Review
9.8 37 Reviews
  • East Croft Grange, Workington
East Croft Grange provides tailored care packages within an environment organised to respect the personal freedoms of residents, as well as an active and interesting lifestyle.

The aim of an experienced care team to enable all clients to achieve a satisfying retirement, free from anxieties that daily care and security needs might lead to.

Carers are skilled in dementia care, while the home is well-located for those hoping to access to local amenities and community life.

Show East Croft Grange on the Map

Care Provided by East Croft Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachelle Greenwell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)

Funding & Fees Guide for East Croft Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
  • (these prices are only a guideline, please contact East Croft Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

East Croft Grange Reviews (37)

Total of 37, showing 21-37
9.8

East Croft Grange has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time East Croft Grange has 37 reviews.

Overall Experience

  • 28
  • 9
  • 0
  • 0
  • 0

Date Published

37
2
7
13
24

Review from S H (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

East Croft Grange is a beautifully appointed period residential home where my mam has been a resident for the past 18 months. It is kept exceptionally clean and comfortable. The management and staff are all lovely and work extremely hard, and although I believe that they are short-staffed a lot of the
time, I believe they all do their jobs to the very highest of standards under extremely difficult and unprecedented times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E F (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. My mum has settled in East Croft Grange really well and is happy there. The whole building has been refurbished and looks so much brighter. The food is very good and there is always a choice. The manager has improved the morale of the staff and also the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona R (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

East Croft Grange is a very clean and pleasant environment. The recent refurbishment and decoration has made a huge improvement. Mam's room is excellent and she is very settled there. Her care is very good and she has grown fond of certain carers who understand her dementia needs. It was difficult for
the family to admit Mam to care but the manager and staff have been very understanding and supportive. I am very keen for Mam to retain her dignity and receive personal care from female staff. I also want to make sure she wears her own clothes and not others, so I have labelled them for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue T (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy that my mother seems happy, well, tidy and well looked after, tidy appearance. The ratings aren't easy to answer in the current situation as we are limited to the conservatory but nevertheless everything seems ok. Always greeted nicely by the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here for nearly three years and as her health has deteriorated and her needs have become more, her care has been exemplary. She often doesn't want to get up and the staff check constantly that she is okay and try to get her to take fluids. I could not provide the level of care
given and the relief of her being looked after so well in such clean
and pleasant surroundings is immense.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea P (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home facilities are always immaculate. The residents have lots of activities organised to keep them busy and entertained. The routine is consistent, which is good especially as Mam has Parkinson's disease. Staff are pleasant and the manager has been very helpful in all aspects of care and advice.
I would like to see the staff socialise more with residents, developing conversations as they are often sat or stood disengaged when not attending to residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter-in-law of a lady in East Croft Grange and I can't thank the management and staff enough for their care. First Class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F J (Daughter-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care given to my mother-in-law. Her needs have been assessed appropriately and she has settled in well in her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in East Croft Grange two years plus. She's happy enough, so as a family we're happy as well. The staff are all lovely, helpful and nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony C (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is looked after to a very high standard, the care home always feels homely. The staff are always welcoming to family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ged D (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always said I would never know my mother to be put in a care home, however, that decision was taken out of my hands, and as the weeks and months passed my fears quickly disappeared because of the love and care my mother receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John I (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems with the care home. Everyone is very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all the care my mother receives at East Croft Grange. I am most impressed by the attitude and thoughtfulness of all the staff in the garden wing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care for 12 years. She has been a resident at East Croft since 2012 and during that time she has received an excellent quality of care. She suffers from dementia and has deteriorated to a point where she now is bedridden and unable to do anything for herself and is totally reliable
on the care staff. A new manager took over approximately 2 years ago. The improvements she has made to the daily running of the home can only be described as outstanding. East Croft has got to be one of the best run care homes in Cumbria. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Husband of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was diagnosed as having vascular dementia in March 2009. We managed to cope with the condition until the summer of 2016. She then started to wander around the house during the night and sleeping during the daytime. On one occasion she managed to walk out of a day care centre and was missing
for 2 hours during frosty weather. Luckily a motorist saw her and took her to a police station. The family decided that it was time to consider residential care home facilities for her safety and my peace of mind. I've visited 5 homes within easy reach for visiting before opting for East Croft Grange after experiencing a taster day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie H (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in East Croft Grange for two and a half years and has always been cared for in a very respectful and loving way. I cannot find any faults with her care in any way and I always recommend the home whenever asked about it. I am so thankful we found a good place for mam to go to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mildred L (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Eastcroft for 9 months. She has settled extremely well. She has dementia and her needs are cared for in an excellent manner. All staff are very open and approachable. The care given is very individual to her needs. Residents are integrated in a very sensitive manner.
The unit in which she is cared for is excellent in every aspect of dementia care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for East Croft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for East Croft Grange is calculated as follows: ( (131 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Croft Grange is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for East Croft Grange

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet