fees are subject to person centred assessment and care needs assessment.
Open visiting policy
There is private and designated visitor parking on site
Elmsfield House has a Review Score of 9.7 (9.737) out of 10, based on 9 reviews in the last 2 years. Over all time Elmsfield House has 17 reviews.
Review from Judith H (Partner of Resident) published on 21 January 2025
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Reply from Chris Taylor, Managing Director at Elmsfield House
Thank you for your review and the kind comments about the staff and quality of care. I am pleased to hear that you feel supported by the team and we very much enjoy seeing you on your visits.
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Review from Penny B (Daughter of Resident) published on 21 January 2025
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Reply from Chris Taylor, Managing Director at Elmsfield House
Thank you so much for your review. It is a pleasure to care for your dad and we are really pleased to hear that he is enjoying the social interaction and activities. The staff will really appreciate your feedback.
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Review from Bill N (Son of Resident) published on 20 November 2024
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Reply from Chris Taylor, Managing Director at Elmsfield House
Thank you for your kind words. They will mean the world to the staff. They work so hard, and I am so happy to hear how well your mum is doing.
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Review from Nigel S (Son of Resident) published on 4 October 2024
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Reply from Chris Taylor, Managing Director at Elmsfield House
Thank you for your review. We are absolutely committed to improving the lives of our residents and I'm pleased to hear that your Mum is doing well. It's a privilege to care for her.
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Review from J S (Daughter of Resident) published on 9 August 2024
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Reply from Chris Taylor, Managing director at Elmsfield House
Thank you for your review. It is a pleasure to support your Mum and your feedback will be shared with the team, who will really appreciate this. They have worked very closely with your Mum to understand her care needs and it is heartwarming to hear you are observing her quality of life improve whilst residing at Elmsfield House. I hope we can have a few more sunny days this year, to truly enjoy the garden! Best wishes
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Review from S C (Son of Resident) published on 22 August 2023
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Reply from Emma Dunkley, Manager at Elmsfield House
Thank you for your kind words. It was an honour to care for your mum.
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Review from Heather F (Friend of Resident) published on 26 June 2023
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Reply from Emma Dunkley, Manager at Elmsfield House
Thank you for your kind words. We have some truly amazing staff at Elmsfield House and they always go above and beyond, it is nice for this to be recognised by a fellow professional. It is a privilege to care for your friend and I shall pass your kind words on to the team.
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Review from J J (Daughter of Resident) published on 26 June 2023
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Reply from Emma Dunkley, Manager at Elmsfield House
Thank you so much for your kind words, we absolutely love your mum (and you of course)! As you, quite rightly, said we are in the middle of renovating the older rooms so they match the standard of the rest of the home. We are constantly improving things and investing in the home to ensure that the environment is as welcoming as it can be for everyone.
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Review from Don D (Grandson of Resident) published on 9 June 2023
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Review from Tracie T (Daughter of Resident) published on 17 August 2022
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Review from Dorothy F (Wife of Resident) published on 18 October 2021
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Review from Janis A (Niece of Resident) published on 11 December 2020
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Review from Marlene S (Daughter of Resident) published on 16 November 2020
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Review from diane g (Daughter of Resident) published on 12 November 2020
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Review from Kate O (Friend of Resident) published on 16 July 2020
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Review from C H (Daughter of Resident) published on 24 April 2020
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Review from M B (Daughter of Resident) published on 3 March 2020
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Reply from Emma Dunkley, Manager at Elmsfield House
Thank you for your positive review. We really do try to do our best to provide a loving and caring home.
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The Review Score of 9.7 (9.737) out of 10 for Elmsfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.837 for Elmsfield House is calculated as follows: ( (88 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.837
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Elmsfield House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2019
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