St George's Residential Home

St George's Road, Millom LA18 4JE
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9.9 20 Reviews
  • St George's Residential Home, Millom
St. George’s is a high quality home located in the centre of of Millom which exudes peace and tranquillity, whilst being immediately and conveniently adjacent to the town centre.

The rooms are tastefully decorated to a high standard, with en-suite facilities. The home actively encourage residents to personalise their rooms with photographs, ornaments and furniture to create a familiar environment.

Offering an extensive range of specialist equipment to cater for particular needs and occupational therapists are available as required. Activities and entertainment are an important part of life at the home. A hairdresser visits the home regularly for any resident who wishes to use the service. They have a programme of daily activities which includes: baking, hand massages and manicures, quizzes, games and much, much more.

The home pride themselves on a person-centred programme of care which will help to build upon your strengths and wishes to improve your quality of life and help you enjoy the community environment they work so hard to create and maintain.

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Care Provided by St George's Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gemma Fretter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for St George's Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,155
    • Self-Funded Residential Dementia Care £1,220 – £1,220
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
  • (these prices are only a guideline, please contact St George's Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome all visitors into the home, but do provide the residents with protected meal times. These are: Lunch 12pm-13.30pm & Tea 4pm-5.30pm


  • Parking

  • Free onsite parking is available


St George's Residential Home Reviews (20)

9.9

St George's Residential Home has a Review Score of 9.9 (9.936) out of 10, based on 12 reviews in the last 2 years. Over all time St George's Residential Home has 20 reviews.

Overall Experience

  • 17
  • 2
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Date Published

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Review from Elizabeth B (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into St George's Residential Home for 2 weeks respite care but both my mother, myself and brothers were that impressed she decided she'd like to make the move permanent.
Thank you for all the help and care given to her. She loves her hairdressing days.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for your wonderful review. We're so glad to hear that your mother felt comfortable and well cared for during her stay. It's great to know she especially enjoyed the hairdressing days. We're thrilled that she has decided to make St George's Care Home her permanent home. If there's anything else we can do to make her experience even better, please don't hesitate to reach out.


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Review from R A (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff are caring, compassionate and empathetic. They all made me feel welcome and communicate with me all the time. They have been an absolute godsend and the care they have shown both of us is excellent. I will always be eternally grateful to every single one of them including cleaners
and volunteers also. They all have a natural gift with all the residents especially the confused with dementia. Even though it's a challenging job, thus always have a smile on their face. I feel at ease knowing everyone at St George's Care Home. All staff.
Thank you for everything you have done for me any mu mum. Will always be eternally grateful and really appreciate it. Every member of staff has been caring, compassionate and engaging with all of us. None of you lose your patience. Such a challenging job and you are all cheerful even if you are having a tough day. I have seen how you all engage with residents and make them feel at home. Most of residents are very confused and the skills you all use are a gift, you either have it or you don't and all staff I have seen have. Everyone of you has been so patient, gentle and empathetic and encouraged my mum. Always feel welcome when I visit and see for my self that she is well cared for which puts me at ease. Also, thank you for doing things like bringing animals in, doing arts and crafts, people who play music and people who bring school children in. Thank you to the volunteers who spend time with my mum and other volunteers who play games and interact with Mum. I also want to thank you to the cleaners for keeping the home clean and for serving the lunches.
You all work well as a team and should know you are all valued. Thank you to all of you for communicating with each other and other professionals and especially my mum and me. Thank you to the manager for tunning such a fantastic home for residents you should be proud of your team. Thank you for everything. I wish you all the best and wishing everyone of you good health now and in the coming year.
Please take care everyone and thanks so much for letting me have a break and the support I was shown when I was so unwell.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for your kind feedback. We are grateful to know that you feel supported and at ease at St George's Care Home. It's wonderful to hear that the care we provide for your mum has made a positive difference for both of you. Our team works hard to ensure every resident feels valued, safe, and well cared for, and we appreciate your recognition of their efforts. We're proud of the commitment our staff shows in creating a caring environment, especially with residents with dementia. We're glad that activities like animal visits, arts, and music have contributed to your mum's experience. Your appreciation for the support you received, especially during difficult times, means a lot to us. We're committed to providing the high standard of care you've come to expect. Thank you again for sharing your experience. We wish you and your family all the best and are always here for you. Take care, and thank you for letting us be part of your mum's journey.


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Review from P H (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at St George's Residential Home has been very kind to my Mum and has gone out of their way to care for her. She likes to take part in the activities that are organised (and enjoys herself at the D-Day celebrations). I am kept fully informed about how my Mum is doing.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you for your kind review of our care home, we are so pleased to hear that your mum has settled into the home and our team have fully supported her. I'm glad to hear she's enjoying the activities, especially the D-Day celebrations! We love planning events that make our residents smile and it's fantastic that she's getting involved. Our activities coordinator is always looking for new activities so if you have any ideas we would love to hear them.


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Review from Carole B (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member came to St George's following a hospital stay & us being advised that they could no longer live independently. I fully admit that I had reservations as they have always been adamant that they would not go into a care home saying they were prisons and they would not be made to go!
From
the first day at St George's, he was "home" and to my amazement, he has settled wonderfully. It really is home from home.
I live quite a distance away & can no longer visit as often as I did but I phone all the time and the staff are so helpful and willing.
It was the best decision (that the hospital) made for us.
He is looked after and cared for and they keep in very regular contact with me so I always know how he is & what's happening.
How could I ever begin to thank everyone at St George's for making the time he has left stress-free and comfortable? They're all truly wonderful!

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

We're truly touched by your kind words and so happy to hear that your family member has settled in so well at St George's. We understand how difficult it can be when someone has strong feelings about not going into a care home, so it's wonderful to know that he now feels at home here and that the transition has been a positive one for both of you. It means a lot to us that you feel reassured by our team's care and communication, especially as you're living a distance away. We know how important it is for families to stay connected and we're always here to make sure you're kept informed and can reach out whenever you need. Thank you for trusting us to care for him and for your incredibly kind words about our team. Knowing that we've been able to make this time stress-free and comfortable for him is the greatest reward for us.


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Review from Stephen H (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first arrival, we were greeted by one of the members of staff. After initial introductions, my sister & I were invited into the Manager's office while Mum was invited to go down and have a cup of tea. While in the office we were given a full explanation of how the home was run. This included all
the safety aspects that the home ran. We were encouraged to ask questions or raise any matters that we were unsure of.
Following this meeting, my sister & I were given a full tour of the home and its grounds. This was very good (as my sister & I left we both commented 1) how clean the home was 2) the friendliness of the staff 3) we had made the right choice.
We finalised any remaining paperwork and prepared to leave after a final chat with Mum. She seemed quite content, the staff reassured us they would keep a close eye on her, with it being her first night.
As we left the home I said it's very good, I will be booking myself in next - we had a laugh.

Reply from Kelly Doyle, Marketing and Employee Engagement Manager at St George's Residential Home

Thank you so much for sharing your experience! It's great to hear that you, your sister, and your mum felt so comfortable during your visit. We're really happy that you found the home clean and friendly and that we could answer all of your questions. We know how important that peace of mind is, especially when it comes to making decisions for a loved one. It's lovely to hear that your mum seemed content and that you had made the right decision. We're always here to make sure both residents and their families feel supported, so knowing we made a positive impression really means a lot to us. And your comment about booking yourself in next made us laugh! You'd be more than welcome anytime.


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Review from Ben S (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of St George's for three and a half years and in that time her general health and well-being have improved dramatically. The level of care and attention the residents receive is excellent and the activities that are organised are engaging and fun. Recently Mum went on a trip
to Ravenglass with a trip on Lal Ratty which she enjoyed thoroughly and we were visiting recently when a folk group were playing which again really cheered Mum up. We are regularly contacted to ensure that we have no concerns about Mum's care and are always contacted immediately should there be an issue with Mum's health in any way. Mum always tells us how good the food is and how well cared for she is when we are visiting. Mum feels safe both physically and psychologically which is a great comfort to us.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you so much for your wonderful review of St George's. We are delighted to hear that your mum has experienced such significant improvements in her health and well-being since joining us three and a half years ago. Our dedicated team strives to provide the highest level of care and attention to all our residents, and it's heart-warming to know that your mum has enjoyed the activities we organise, like the trip to Ravenglass and the visit from the folk group. Ensuring our residents have engaging and fun experiences is a priority for us. We are also pleased that our communication with you has been effective, keeping you informed and reassured about your mum's care and health. Knowing she feels safe and well-cared for, and hearing her praise for our food, is truly rewarding for us. Thank you once again for your kind words and for trusting us with your mum's care.


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Review from S N (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only ever seen the staff behaving in a kind and respectful manner. My mother tells me they are all kind to her.
At a meeting for the residents and relatives, we were encouraged to ask questions and received satisfactory answers. Suggestions are also welcome. Where activities are concerned, a
good effort is made to try to remember the abilities of each resident and include each one, sometimes on an individual basis such as a simple trip to the sea and an ice cream. All the staff are approachable and I am kept informed of my mum's health.
The star rating for food and safety is because I am only there during visiting hours so I cannot comment on outside of those hours.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for taking the time to review our home, its wonderful to read how kind, respectful and approachable your Mum and yourself find our staff and I will ensure that this information is passed on. We welcome and value all suggestions made with regards to our service and feel that holding regular meetings not only enables effective communication but allows for an open forum where suggestions can be made and discussed. Your mum is a delight to care for and we look forward to welcoming you back into the home on your next visit.


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Review from Graeme B (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into St George’s in December 2023 aged 91. Such a big change can be very unsettling for many people but the staff did everything they could to help Mum settle into her new surroundings. She was allocated a nice room with dual-aspect windows and her own toilet. There are two nice lounges
for her to watch TV or she can do so in her own room. Staff are attentive to her needs and keep in regular contact with me if required and when they undertake reviews of her care plan. There are regular activities for residents to take part in. Mum feels very safe and contented in St George’s which of course is a great comfort to us her family.

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for your kind words, I will pass these on to the staff. We are so pleased that your mum feels very safe and content at St George's Care Home and she is such a pleasure to care for. We take pride in our activities schedule and it is always lovely to see residents take part and enjoy these. We look forward to welcoming you to the home again soon.
Kindest regards.


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Review from Judith W (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for 2 weeks of respite everyone was very caring and looked after her well. The food must have been good as she gained a little weight which was needed. Mother enjoyed it so much I think she will be back in the near future.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you kindly for the wonderful review. I will be sure to pass this onto the staff. We enjoyed having your mum stay with us at St George's and look forward to welcoming her again in the near future.


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Review from M H (Daughter-in-law of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression is that of a caring and supportive environment for my relative. I'm always made aware of any health issues and they are treated accordingly. The overall standard of the home is one of being 1st class in cleanliness and safety for the service users. I would be very happy to recommend
St George's for anyone looking for a care home for a loved one.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you for your lovely words and recommendation, I will be sure to let the staff know. We really enjoy looking after your mother-in-law. Kindest regards.


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Review from Alan B (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot ask for better. Mum is looked after very well and is always happy and content.
The staff are fantastic and always have time to speak with me about Mum. Always activities taking place which keep her occupied and she finds them enjoyable.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at St George's Residential Home

Thank you for the fantastic review, we really appreciate your heartfelt words. I will be sure to pass this onto the staff.
We love having your mum stay with us at St George's and it is wonderful to see her participate in the activities.


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Review from Diane M (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother has been given. The home is always clean tidy and welcoming.
However, I do complain about information and how it is shared. Many items are emailed which is good but activities and menus could also be sent to families rather than being placed on the notice board. I
know most things are planned well in advance. Why can’t a monthly menu and activity plan be sent out too? It doesn’t make sense to me why this isn’t happening. I have complained about this before and haven’t yet had any response in 5 years!

Reply from Kelly Doyle, Marketing and Employee Engagement at St George's Residential Home

Thank you for your review, we appreciate and value your feedback. It's wonderful to see how highly you think of our home and the care your mother receives. We have taken on board your comment with regards to menus and planned activities being sent to family members and our aim is to start providing newsletters, utilising the communication platform which is currently in place. Kindest Regards


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Review from R W (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife does not want to be in the care home; she wanted to be at home. I want her home; she feels like a prisoner, unable to get to Church or do her pastimes or hobbies. Her only protest she feels she can make is to receive medications, meals and fluids.

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Review from Jan E (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank St George's enough for looking after Mam.
She was very settled and happy there and loved all the staff.
And I, as a visitor, was kept very well informed about Mam's care and felt reassured and welcomed.

Reply from Nicola Smith, Manager at St George's Residential Home

Thank you very much for your lovely comments; it was a pleasure to look after mum.


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Review from H M (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all friendly and helpful and my husband is very comfortable.

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Review from D P (Brother of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have done extremely well taking care of my sister, especially in these difficult times. Many thanks to you all.

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Review from David B (Son-in-law of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before Covid my assessments here fully express my true opinion of this very well-run home. In the difficult Covid period it has been difficult for everyone involved, but the home has maintained its high standards, especially with regard to communication issues. We were kept well informed of my relative's
conditions of health or otherwise in a lucid and caring manner. The management have been helpful with any bureaucracy.

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Review from Emma R (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has become a permanent resident since November 2019. The staff at St George's are incredibly helpful and really take great care of him. The home is fantastic and the facilities and bedroom are great. There are a variety of activities on offer to keep him busy. The care received by my father
really is second to none. They treat him with the dignity he deserves.

Reply from Nicola Smith, Manager at St George's Residential Home

Dear Emma, thank you for your lovely feedback, we really appreciate it. Thank you for taking the time to submit a review.


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Review from B M (Sister-in-law of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care given to my mother-in-law during her stay at St George's, she is very happy and content. She decided she did not want to leave during her first week.

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Review from Susan A (Daughter of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent almost four weeks at St George's having respite care. From the first contact with St George's, I could tell that this was a very welcoming and professional organisation. My mother was concerned about having respite care but from the first moment we arrived she was made to feel very
welcome and there was a warm, friendly, caring atmosphere throughout her stay. Mum soon settled and every member of staff was helpful giving her excellent attention, along with tasty food from beginning to end. She had a very comfortable room with a television and wash hand basin next to the bathroom. I would have no hesitation in recommending St George's for the care my mother received and also the support which was given to the family by the St George's team.

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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for St George's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for St George's Residential Home is calculated as follows: ( (132 Excellents x 5) + (9 Goods x 4) ) ÷ 141 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St George's Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Gemma

Gemma Fretter

Job Title: Registered Manager

Joined: 2016

Gemma has a wide range of experience and knowledge from her 18 years in the care sector, previously working with issues such as mental health, Korsakoffs, physically frail, younger adults and special care needs.


Her previous ambition of becoming a nurse set her on her career in care and fell in love with the elderly. She worked from the age of 18 as a Health Care Assistant and was quickly promoted to Senior Health Care Assistant until she was promoted again to Deputy Manager. Stepping up to Acting Manager early in 2023 she has been a significant support not only to the residents and family members but also to the staff. Making continuous improvements within the home she constantly goes above and beyond for everyone.


Frequently Asked Questions about St George's Residential Home

What types of Care is St George's Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St George's Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St George's Residential Home have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St George's Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St George's Residential Home to the centre of Millom?

0.1 mile(s) as the crow flies, distance by road may be significantly further.