Gillingreane

Gillingate, Kendal LA9 4JB
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9.5 23 Reviews
  • Gillingreane, Kendal
Gillingreane, in Kendal, is a charming limestone building that has been lovingly converted to suit the challenges of professional care and a comfortable retirement.

In the valley of the river Kent, the accommodation is set against the background of Lakeland fells and attractive countryside, while also being the gateway of the Lake District National Park.

Care workers and the chef discuss residents preferences with them, in order to support a lifestyle and diet that offers full satisfaction, while hobbies and numerous activities are also encouraged.

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Care Provided by Gillingreane

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura O'Brien (Manager)
  • Admission Criteria
    • All referral welcome
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Gillingreane

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,383 – £1,383
    • Self-Funded Residential Dementia Care £1,383 – £1,383
  • (these prices are only a guideline, please contact Gillingreane to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected meal times


  • Parking

  • Onsite parking


Gillingreane Reviews (23)

Total of 23, showing 1-20
9.5

Gillingreane has a Review Score of 9.5 (9.475) out of 10, based on 9 reviews in the last 2 years. Over all time Gillingreane has 23 reviews.

Overall Experience

  • 13
  • 9
  • 1
  • 0
  • 0

Date Published

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Review from Eva H (Husband of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Gilling Reane from September 2023 to November 2024 when he passed away. The home has a real community atmosphere and he was always glad to be in the common room with other people during the day. The staff were very caring. It was always a pleasure for me to visit him there.

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Review from Jennifer H (Wife of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gillingreane is a gem of a care home situated in Kendal. It was the only home to offer my husband a permanent place in view of his advanced Alzheimer's. The building is historically old but my husband's care is exemplary and he is so well cared for. Always clean and well dressed and the staff are all
fully dementia trained, giving compassionate, expert and friendly care, not only to my husband but to us all as his family. My husband is happy, settled and safe.

Reply from Laura, Home Manager at Gillingreane

Thank you, it is a true honour to be a part of your family's lives.


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Review from D R (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Gillingreane in August and has now settled well. She has advanced Alzheimer's and is largely non-verbal, but the staff really take time to engage with her. The care is respectful, kind and individually tailored to each resident. When Mum was unsettled at the beginning of her stay, the
team brought in health professionals to assess her, and their recommendations were discussed with Dad before being implemented.
Gillingreane has a lively, homely atmosphere and does not feel clinical or institutional. The staff are cheerful and friendly and appear to take pride in their work. Entertainment and activities are well organised - Mum loves the singers who perform regularly, and the staff often take time to dance and sing with her. On my parent's wedding anniversary, the staff made a beautiful cake to celebrate. Videos and photos are often posted to a relative's Messenger group.
Knowing Mum is being well looked after gives us peace of mind, and we are very happy with this care home.

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Review from David L (Husband of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has advanced Alzheimer's, entered Gillingreane in August 2023. She was welcomed with care and understanding by the management team and all staff and has settled remarkably well. It comes across very much as a home and not an institution, and family are always welcomed and kept up to date
with progress and any problems.

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Review from Kath P (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was warmly welcomed into the home at towards the end of last year and the staff quickly put in place an individual care plan for her. On visits, the staff would often update me about any changes and from these it was apparent that they had got to know her well. As Mum’s health deteriorated, they
ensured that relevant outside services were involved and her care was adjusted to meet her new needs. Extra equipment was brought in to help with mobility and pressure care needs. Both myself and brother were kept up to date with any changes. We observed staff to be patient and caring with her. Gillingreane is an old building and as such probably not easy to maintain and this does show in a few areas and some of the furniture has seen better days. The home is, however, 'homely' rather than clinical and some items of personal furniture can be accommodated. Food, snacks and drinks seemed plentiful.

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Review from Kirsty M (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I observe that my mother who has advanced dementia is well cared for. She is shown warmth and affection and is treated with understanding and patience when her behaviour becomes difficult.

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Review from M B (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful. Homely feeling.

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Review from H T (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit Mum, all staff are very friendly, helpful and welcoming. Mum is made to feel at home. The atmosphere is nice and relaxed. There's always a good smell coming from the kitchen and the food looks delicious. Mum loves the entertainment, especially the singers. The staff are very good at informing
us about Mum or ringing if needed. Excellent care.

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Review from K S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gillingreane are a pleasure to deal with. Professional, courteous, caring and compassionate with a top-rank well managing team and home environment that care superbly for all Mum's needs.

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Review from Kate R (Cousin of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring staff who go the extra mile. I feel happy knowing my family member is being well cared for and looked after by people who care. Staff are always smiling and take the time to talk to residents and visitors.

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Review from R F (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gillingreane go above and beyond to ensure Mum has everything she needs in the way of care and consideration. They know Mum so well and this helps Mum to feel more settled and at home there. They understand Mum's condition of dementia and adapt the way they deal with her on a daily basis.
Mum likes to dance and this often brings her out of her down days.
I would highly recommend Gillingreane to anyone who was looking for a 5-star place for their loved one to reside!
Thank you to each and every staff member for caring for Mum so well, it puts our minds at rest (all the family).

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Review from Andrew S (Brother of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

By brother has been cared for at Gillingreane since late summer, 2017. Suffering from vascular dementia, he arrived in a very poor physical state and resistant to care. Due to close and compassionate care from the staff, his physical condition has improved markedly although his dementia appears progressive.
I felt motivated to leave this review on account of the compassionate friendly care that I witness every time I visit.

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Review from Andrew W (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The premises are clean and well situated in town via a private road. It is a non-clinical residence with personalised features such as photos, pictures and nice decor. The staff are very helpful and even involve, where reasonable, the residents. The staff also appear knowledgeable and professional.
The home also features friendly dogs which are a benefit to some of the residents.

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Review from Z R (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff who are friendly, involved and caring.
I feel my mother is well cared for.
Accommodation is dated and somewhat worn, but adequate.

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Review from Anthony Ivan C (Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when I first arrived was one of great uncertainty and worry. But I soon found out within the days and weeks that followed my worries and uncertainty had turned to happiness, love and a feeling of security. The staff were so caring and kind towards me, sometimes I cried with happiness.
The place did not seem like a care home, it seemed like a big family home and I had been accepted with open hands of kindness and love and help with all my tablets.

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Review from W C (Resident) assisted by family/friend published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being anxious and very nervous when I first arrived I now feel happy and safe. The staff are most helpful and very caring towards me and the handling my medication is excellent through the day and night. The meals I am served with are good homemade meals, excellent. If I have any worries there
is always a staff member on hand to listen and reassure me. Nothing is too small. I am so lucky to live here.

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Review from Barbara F (Wife of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very good review, staff are very good with my Husband. I am very pleased with him being there and feel he is safe and well, looked after at all times.

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Review from Sandra O (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I feel the staff do a good job. Most are good with my mother ensuring she involves herself.


I would like, if possible, for more help taking mum out occasionally if only for an hour now and then.


My only complaint is her clothes going missing, despite labelling but again the staff are

great and track them down.


Overall, a nice atmosphere with lots of laughing. Great.


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Review from Jacqui H (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Gillingreane for three months. The staff are all kind, friendly and patient. They have made great efforts to get to know my mum and welcome her into her new home.
As a family, we have been helped to prepare her room for this transition.
But the activities seem erratically organised
and don't always happen which is a shame because my mum is bored at times. Also, areas of Gillingreane need updating re-decorating or cleaning.

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Review from Peter R (Son of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is old and some areas are not very light - but the residents are old and, I think, feel more 'at home' in surroundings more familiar than a modern sterile square box. Staff are really really good. I can't stress this enough!

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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Gillingreane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Gillingreane is calculated as follows: ( (71 Excellents x 5) + (25 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 106 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Gillingreane is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Laura

Laura O'Brien

Job Title: Care Home Manager

Joined: 2024

I am Laura and I enthusiastically stepped into the role of manager at Gilling Reane in September 2024.


With over 20 years of experience within social care NVQ grade 7 in health and social care, the
equivalent of NVQ Grade 4 learning disabilities and Grade 4 End-of-life care.


I see the importance of recognizing and respecting each resident, and together as a team to make each day special, friendly, and safe. Encouraging an open and fun environment through excellent service and support.


Rob

Rob Noel

Job Title: Regional Manager

Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.


Frequently Asked Questions about Gillingreane

What types of Care is Gillingreane registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gillingreane provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gillingreane have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Gillingreane?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gillingreane to the centre of Kendal?

0.3 mile(s) as the crow flies, distance by road may be significantly further.