Our fees are based on the Care Levels required and are confirmed upon assessment.
Visitors Welcome
Ample Parking
Grange Cottage Residential Care Home has a Review Score of 8.9 (8.875) out of 10, based on 2 reviews in the last 2 years. Over all time Grange Cottage Residential Care Home has 4 reviews.
Review from Mark V (Son of Resident) published on 13 March 2025
Submitted via Website •
Report
Reply from Charlotte Ozanne, Owner at Grange Cottage Residential Care Home
thank you so much for your kind words. It was a privilege to care for your mum, she brought love and laughter to us all. You will forever be part of our Grange Cottage family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy H (Daughter of Resident) published on 18 May 2023
Submitted via Website •
Report
Reply from Charlotte Ozanne, Owner at Grange Cottage Residential Care Home
Dear Wendy, thank you so much for your wonderful feedback. It has been a privilege to care for your dad, he was an amazing man and he brought love and laughter to us all. You will forever be part of our Grange Cottage family. Kind regards, Charlotte.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David L (Son of Resident) published on 24 May 2022
Submitted via Website •
Report
Reply from Charlotte Ozanne, Owner at Grange Cottage Residential Care Home
It was, as ever, a privilege to be able to support you and your father at this extremely emotional time. Hearing this amazing feedback validates all the emotions and feelings we aim to achieve through the ethos of Grange Cottage and fills every day with immense pride and fulfilment.
Yours sincerely,
Charlotte
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Partner of Resident) published on 5 May 2021
Submitted via Postal Card •
Report
Reply from Charlotte Ozanne, Owner at Grange Cottage Residential Care Home
Thank you for your review, it is a privilege to be able to support those in need and to have our efforts held in such high esteem makes it all worthwhile. Kind regards, Charlotte.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.875) out of 10 for Grange Cottage Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Grange Cottage Residential Care Home is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Grange Cottage Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Oct 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet