Hames Hall

Gote Brow, Cockermouth CA13 0NN
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9.8 50 Reviews
  • Hames Hall, Cockermouth
Situated just outside Cockermouth, Hames Hall is a Victorian country mansion that has been skilfully renovated to provide a suitable care environment for older people.

The home has also established strong links with the local community including a recent initiative that has allowed a prominent Cockermouth gardening group to voluntarily restore the fine walled Victorian kitchen garden. A network of disabled walkways and raised flowerbeds have allowed residents of the home and other visitors, ready access to all parts of the impressive garden which featured as part of the National Gardens Scheme open day programme in 2014.

Residents enjoy a spacious and comfortable environment, with scenic and secure grounds, nurse call systems in bedrooms and assisted bathing equipment. The home's conservatory and gardens afford probably the best views in Cockermouth, of the nearby Lakeland Fells.

A range of further health and care services ise made available for service users, with regular visits from GPs and chiropodists, as well as hairdressers.

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Care Provided by Hames Hall

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Dawson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Hames Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
  • (these prices are only a guideline, please contact Hames Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No pre-booking of appointments is required - please feel free to visit at any time. Ask for the Manager, Angela Dawson.


  • Parking

  • Plenty of on site visitor parking.


Hames Hall Reviews (50)

Total of 50, showing 1-20
9.8

Hames Hall has a Review Score of 9.8 (9.798) out of 10, based on 17 reviews in the last 2 years. Over all time Hames Hall has 50 reviews.

Overall Experience

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Review from S W (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This place exudes kindness. The staff can't do enough for you. They are always on the look out to make sure that we (both myself and my relative) are OK. Nothing seems too much trouble. They are patient and gentle, worth their weight in gold. The manager is excellent. The home itself is warm and comfortable,
having lovely views. Of course, it is an old building and not purpose-built, so one must expect drawbacks to this. The lounge dining room and conservatory are lovely. My relative's bedroom is just a little too small, that's my only criticism.

Reply from Angela Dawson, Registered Manager at Hames Hall

All the staff team truly appreciate your time in writing a review for the home. Thank you for your kind words. It is a pleasure having your relative here with us.


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Review from H E (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment mam went into Hames Hall 6 months ago, the manager, assistant manager and staff have all been most welcoming. I have found that they cannot do enough for mam and the other residents. They are hard working, caring and nothing is too much trouble. Mam is very happy to be there and I am
happy with the care and support she receives. There is a good choice of lovely tasty meals and they do different activities and celebrate birthdays with the residents. The Hall gets decorated for different events, Halloween, Christmas etc. Home from home. I would not hesitate to recommend Hames Hall to anyone looking for care for their loved ones.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for your kind review for which the whole staff team really appreciate. It is a pleasure to care for your mam.


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Review from Joyce M (Niece of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a very positive change in my aunt since moving to Hames Hall, she appears happy and very well cared for, she also says she is happy there.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for taking time to write this review, feedback is important to us. We very much enjoy caring for your aunt and are pleased that she is happy here.


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Review from Gaynor H (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst looking for a care home for my mother in law, we had several excellent recommendations of Hames Hall. We were very fortunate to secure a place for her there and over the past 8 months we have found the standard of care far above expectations. I visit almost daily and always find the management
and staff very approachable, friendly and welcoming. It is a pleasure to visit and see my mother in law so happy, settled and contented. She is 99 years old in a few weeks and all her needs are catered for including a visiting hairdresser who does her hair each week. On my regular visits, I also witness the kindness and care given to other residents. The food is excellent, catering for everyone's individual needs. So much effort above and beyond with various entertainment and events are celebrated throughout the year and the home is decorated accordingly for each event. So much effort is put into every day life by the management and staff. I would definitely recommend Hames Hall to anyone looking for a high standard of care for their loved ones.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review and thank you for all your support to the home, it is truly appreciated by all the staff team.


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Review from Gail P (Daughter-in-law of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father-in-law entered Hames Hall he was impressed not only with the facilities and activities on offer but most of all with the care staff and managers, who were all very friendly, compassionate, caring and knowledgeable. We as a family are extremely happy with the care he has received
during his stay and are very grateful for everyone at Hames making his stay a pleasant one.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review. It is a pleasure to have your father-in-law with us and that he has settled in so well.


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Review from Ronnie P (Respite Resident) assisted by family/friend published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my stay at Hames Hall. The food is very nice with good choice. The staff are friendly and enjoy a good crack. They help me with all my needs. I look forward to returning again for respite, It's a very nice place to stay.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, it has been a pleasure having you stay with us.


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Review from L L (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was homed in Hames Hall on the 20th of March 2024. I was impressed straight away by the caring atmosphere and cleanliness of the place. My mum over the weeks has required medical attention which was given to her by the caring staff at Hames Hall. 100% good feedback.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, it means a lot to the whole staff team. It is a pleasure caring for your mum.


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Review from P M (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in June for a couple of weeks out. Due to circumstances, I am still here and in the time spent here I have been looked after perfectly and the management and staff could not have been looked after better. Well satisfied.

Reply from Angela Dawson, Registered Manager at Hames Hall

Many thanks for your kind review, it was an absolute pleasure to have you stay with us.


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Review from G H (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hames Hall for three years and throughout her stay, she was always treated with kindness and respect.
The staff have supported me during what has been a difficult and emotional time, keeping me updated as to any changes/treatments/needs my mother had and I am very grateful
for their care and support of both my Mum and myself.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review. Your feedback is truly appreciated by all the staff team.


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Review from J B (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had three weeks of respite in Hames Hall. The care was excellent, and the staff uniformly friendly, creating a happy, caring, secure, atmosphere. There were a variety of activities to keep residents occupied and stimulated. Excellent choice of food, allowing residents a good choice for meals.
The standard of rooms and setting of the home is exceptional. The whole atmosphere is a feeling of a home from home.

Reply from Jo Reynolds, Marketing Assistant at Hames Hall

Thank you for your review of Hames Hall Care Home. We're delighted to hear that your Mother received excellent care and felt at home during her stay.


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Review from B B (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, treated very good with staff. Very happy to be here.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for your kind review, it is a pleasure to have you here with us.


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Review from P D (Resident) assisted by family/friend published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My expectations for Hames Hall exceeded my expectations staff, accommodation care and food are excellent. I feel really safe and well looked after. I take part in all activities and really look forward to them.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for your kind review. It is a pleasure having you here with us and to hear that you are really enjoying the activities.


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Review from Edward P (Brother of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff.
My sister loves her room and enjoys her lunch each day in the beautiful dining room.

Reply from Jo Reynolds, Marketing Assistant at Hames Hall

Thank you for your review of Hames Hall Care Home. We are glad to hear that your sister loves her room and the excellent care!


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Review from Marilyn G (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hames Hall was impeccable, the food was 5 stars, the carers couldn't do enough for my mum.
The manager runs a very tight ship!
Thank you so much. Handing a loved one's care over to people you don't really know is hard. You made it very easy.
She actually said she enjoyed her week.
Lovely comfortable
room, so peaceful.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you from all the staff team for your kind review, it was a pleasure having your mum stay with us.


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Review from C K (Daughter-in-law of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hames Hall looked after my mother-in-law when she was no longer able to live in her own home. She was discharged from hospital into their care, and we cannot fault them. They offered her a home from home, and we were able to switch off and relax, knowing that all her needs were being met. Both the manager
and all the staff work great as a team. All the members of the team have shown patience, kindness and understanding. They went above and beyond what we would have expected. Thank you.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, your feedback is truly appreciated by all the staff team.


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Review from Michael G (Son of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Hames Hall in January. He has a spacious and comfortable en-suite room with a colour TV and lots of wall space for pictures. Good range of public rooms with an especially nice conservatory. Young, enthusiastic staff with a jolly demeanour and an excellent and committed care home manager.

Reply from Angela Dawson, Registered Manager at Hames Hall

Many thanks for your review, it is really appreciated by all the team, it is a pleasure having your father with us.


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Review from Rob C (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a year in Hames Hall and I was impressed by the management from the very start. I was out of the country where my mother was discharged from hospital to Hames and that went very smoothly. Mum enjoyed the company of the staff and she was kept stimulated. Fortunately, she kept her mental
facilities to the end and the staff helped maintain them. In the final hours the staff made sure she was not alone when myself, my wife or my children could not be there. I cannot praise Hames Hall staff and management highly enough.

Reply from Angela Dawson, Registered Manager at Hames Hall

Sincere 'Thank you' for taking the time to leave us a review and for your kind words. It is appreciated by all. It was a pleasure to have your mum with us.


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Review from J G (Power of Attorney of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lady has been a resident for ten years, and throughout that time and our frequent visits, we have never witnessed anything other than courtesy, kindness, patience forbearance of the staff with any of the residents, sometimes in the most trying circumstances. A degree of kindness and attention which
has been highly commendable.
On entering the home, one is met with the absence of an institutional odour. Her room is also well-aired and sweet-smelling.
A factor which is very important to residents and visitors alike.
The staff are constantly alert to any possible health problems, and quickly take action if there is a need.
The kitchen is always spotlessly clean, and we have always been impressed by the look and the presentation of the food.
The staff have always appeared clean, cheerful and competent.
We have no hesitation whatsoever in recommending Hames Hall to others.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for taking the time to write a review for the home. It is very much appreciated by all the staff team.


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Review from S M (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Hames Hall for just over four years and from the moment she began living there I knew that she should be safe, cared for and treated with respect. This has proved to be the case which in turn has allowed me to "rest easy" knowing that she is okay. the staff are kind, courteous people
who genuinely care for their residents. They are also very good at liaising with friends and relatives - they keep me informed of Mum's health and wellbeing, day or night and I always get a cup of tea and a piece of cake when I visit. Overall I would say that for Mum she's in the best place and she's happy.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you, we really appreciate you taking the time to write us a review, it's heartwarming to hear your positive feedback. Also thank you from all the staff team for all the support you have given to the home.


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Review from I G (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fabulous. They provide a safe and friendly environment and take a caring and genuine interest in the residents.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind comments and positive feedback, it is very much appreciated by the whole staff team.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Hames Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Hames Hall is calculated as follows: ( (167 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hames Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Angela

Angela Dawson

Job Title: Registered Manager

Joined: 2013

I have worked in the care sector for over twenty years, starting as a care assistant, and working up to gaining my level five in leadership and management. Following on from this, I have been a manager at Hames Hall for almost nine years. I am passionate about working in the care sector, supporting people to achieve the best outcomes through personalized care. As a manager, I have the privilege of working alongside staff who have a great teamwork ethos and are proud of their work to create a family environment.


Frequently Asked Questions about Hames Hall

What types of Care is Hames Hall registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hames Hall provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hames Hall have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hames Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hames Hall to the centre of Cockermouth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.