Hames Hall

Gote Brow, Cockermouth CA13 0NN
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9.8 50 Reviews
  • Hames Hall, Cockermouth
Situated just outside Cockermouth, Hames Hall is a Victorian country mansion that has been skilfully renovated to provide a suitable care environment for older people.

The home has also established strong links with the local community including a recent initiative that has allowed a prominent Cockermouth gardening group to voluntarily restore the fine walled Victorian kitchen garden. A network of disabled walkways and raised flowerbeds have allowed residents of the home and other visitors, ready access to all parts of the impressive garden which featured as part of the National Gardens Scheme open day programme in 2014.

Residents enjoy a spacious and comfortable environment, with scenic and secure grounds, nurse call systems in bedrooms and assisted bathing equipment. The home's conservatory and gardens afford probably the best views in Cockermouth, of the nearby Lakeland Fells.

A range of further health and care services ise made available for service users, with regular visits from GPs and chiropodists, as well as hairdressers.

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Care Provided by Hames Hall

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Dawson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Hames Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
  • (these prices are only a guideline, please contact Hames Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No pre-booking of appointments is required - please feel free to visit at any time. Ask for the Manager, Angela Dawson.


  • Parking

  • Plenty of on site visitor parking.


Hames Hall Reviews (50)

Total of 50, showing 21-40
9.8

Hames Hall has a Review Score of 9.8 (9.798) out of 10, based on 17 reviews in the last 2 years. Over all time Hames Hall has 50 reviews.

Overall Experience

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Review from Michael L (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Hames Hall aged 101 and in failing health. The care she received from the moment of arrival at Hames Hall until she passed away was exemplary and admirable. Hames Hall's motto 'Taking Time to Care' was exactly what every member of staff exemplified in our experience. The atmosphere
really feels like home and is strikingly convivial. Residents are treated as family, with compassion and patience. The manager, nurses and other staff operated as a mutually-supporting, unfussy team. Nothing was too much trouble. Visitors were welcomed enthusiastically. The staff spontaneously adapted to my Mum's special needs and regularly informed us of her condition. They held my Mum's hand to give her comfort in her final moments and called her Priest so that he could attend at that unique moment. The staff consoled my family after she passed away and they shared our grief. Everything about Hames Hall evokes very personal care by exceptional professionals. Thank you, all, for everything.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much from all the staff team, for your kind review. It has been a pleasure to have cared for your mum and have had the opportunity to meet such a wonderful lady.


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Review from A T (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place my mother into a residential home was not an easy one, but the compassion and support provided by the staff at Hames Hall has made each step of the transition as painless as possible. We now have peace of mind, knowing that she is always safe and well looked after by a very caring
and experienced team. She is treated with warmth and respect and no aspect of her physical or mental well-being is ever overlooked. Any more serious medical concerns have always been dealt with swiftly and with the highest level of professionalism. The staff are consistent, work as a team and have a lovely way with all the residents. They have encouraged my mother to socialise more and the benefits of this are evident. Hames Hall is set within beautiful grounds and my mother can see the large walled garden, sheep and the fells from her bedroom. The building has an inherent grandeur, and yet it is always homely and welcoming.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for your kind review, which the staff are very grateful. We are proud of our home and its beautiful surroundings and are comforted by your positive feedback.


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Review from Ruth L (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hames Hall is a special place, both in its beautiful setting and gardens and in the quality of care for the residents. I cannot recommend it more highly having seen how well my parents were supported there. A devoted manager and care team and an athos of care that really does deliver, homely and welcoming
and so much more.

Reply from Angela Dawson, Registered Manager at Hames Hall

All the staff are so grateful to you for sharing your experience of our home, through your kind review. For everyone feeling 'at home' is what we strive to achieve.


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Review from David M (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hames Hall are very professional, compassionate and considerate. My mother can be quite challenging at times and the staff have been wonderful. Long story short - I do not think that my mother would receive better care anywhere. She loves being at Hames Hall.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for taking the time to write us a review, your feedback is very important to us, we are really pleased your mum feels at home with us.


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Review from Joy L (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hames Hall is an incredible setting for elderly care. While a beautiful building, set in beautiful gardens and grounds.
It is the standard of care offered to the resident that in the outstanding feature led by the manager. All staff are friendly and caring and built relationships with the residents
getting to know their interests and passions of the residents. They are warm and always make my parents, who are both here, laugh. there is a variety of in week entertainment for the residents too. I can't speak more highly of the place.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, for which the whole staff team are extremely grateful. It is always our aim to provide a relaxed, fun-filled and happy home.


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Review from J G (Respite Resident) assisted by family/friend published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my two weeks holiday at Hames Hall and hope to return in the near future, everyone was very caring and helpful. Loved the place and everyone in it.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, for which the whole staff team are very grateful.


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Review from Barbara F (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hames Hall for 16 months now and she has received marvellous individual care from the dedicated team of staff. Not only do they look after her but they look after us too! They are unfailing in their availability and cheerful attitudes and always liaise with us if ever there are
any concerns at all about my mother. When she has been poorly, staff have gone above and beyond to make sure she has the right attention and have always kept us fully informed. When we visit, we are always pleased about everything we see.
On a practical note, I am always impressed by how such a beautiful but old building is kept so immaculately clean and this is a credit to all the staff.
Also, the food is home cooked to a very high standard and is served attractively, with special treats like birthday cakes being the favourite choice of the resident old people.
I would recommend Hames Hall to any family searching for a reliable caring home.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for taking the time to do a review and for your kind words, your feedback is very important to us, all the team are so grateful.


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Review from Fran B (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Hames Hall at the end of March 2019, aged 96, as she could no longer look after herself. She always said she couldn't have made a better choice, referring to her Hames Hall family as the most lovingly caring people. During her last few months, as she declined, that excellent care
was not just of Mum but of us, her family. Their dedication and skills could not be bettered and that is what was most important to us.

Reply from Angela Dawson, Registered Manager at Hames Hall

All the team are so grateful for you sharing your experience of our home and for your kind words. It is really important to us to know that your mother was happy and felt at home.


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Review from William L (Resident) assisted by family/friend published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff make a real effort to maintain the feeling of a home from home for residents. For example, I can choose whether to eat in the restaurant with other residents or in my room alone. They also provide me with my current medication and appropriate timings when I go out to visit family
and friends.

Reply from Angela Dawson, Registered Manager at Hames Hall

Sincere thanks for your review, a 'Home from Home' environment is what we strive for.


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Review from Hazel B (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking at Care Homes for our mum, Hames Hall stood out amongst the others as the staff were so friendly and all seemed to genuinely love their jobs. The home was also spotlessly clean, nicely furnished and well decorated set in lovely grounds and with a beautiful view of the fells. Unfortunately,
our mum was only there for 3 months before she died, but during that time we can honestly say we were never worried about her or the care she received. This was especially true in the last few weeks of her life when the care was exemplary. We would highly recommend Hames Hall without hesitation for anyone looking for a care home.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, for which all the staff are very grateful.


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Review from Evan L (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after by all the kind and caring staff. There is very good entertainment provided and lovely food.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review; we are really pleased that you are happy.


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Review from Mel B (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Hames Hall for two years. During this time she was suffering from Vascular Dementia. I found the care provided by the home to be both supportive and inclusive. My mother formed happy and stable relationships with her carers who always treated her with respect and were positive and cheerful
her end of life care was excellent. The staff went above and beyond and treated her like a family member.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you for your kind review, it is very much appreciated by the whole staff team.


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Review from Mary L (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience since coming to live at Hames Hall, my first greeting was full of warmth, which gave me a feeling of excitement. This feeling was enhanced by the love and caring which came to me. My experience since then has been positive; for instance the serenity of the manager, despite her busy life,
is infectious. Also, I find the carers warmth, sympathy and readiness to help in any situation, fantastic. Hames Hall being specious provides the residents with "creature comforts" and gives scope for entertainment in the form of "music for health" including exercises, electric guitar playing, pantomime and enjoying poetry. The resident's rooms are comfy, they are well cared for by the day and night staff. I heartily recommend Hames Hall as an ideal place to make a home here,

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Review from Iris H (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found more kindness and thoughtfulness in 5-months than any I have known. The staff are always pleasant and helpful. In all circumstances, cheerful and friendly!

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Review from Gillian D (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The change of ownership to Churchlake Care did not go smoothly, whatever their intentions. Communications with residents and relatives seemed poor/non-existent. Hopefully, they will improve this as they acquire further care homes.
These issues seem to be being resolved and hopefully, Hames Hall will
continue to provide the excellent care it is known for.

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Review from R B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Hames Hall for a number of years now for respite care. My mother, sister and I never worry when my dad goes in, we know he will be very well looked after. The care he receives is excellent, the staff are fabulous. We have no complaints at all and this care home from us as a family deserves
5-stars. Brillliant.

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Review from G M (Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here at Hames Hall for the past 7 years this month. The staff are like family. They look after me extremely well. They are always very polite and helpful, it's like home from home.

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Review from Malcolm (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old Mum has been a resident at Hames Hall since November 2019. From the very outset, all the staff have been fantastic. My Mum is so well looked after. I am always kept well informed and made very welcome whenever I visit. Mum could not have a better place to live now she is unable to
care for herself.

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Review from J G (Son of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Hames Hall several years ago. During his stay, the care, compassion and support he received from the staff was of the highest standard. This became more apparent and more important in the weeks and hours before he passed away. Thank you to everyone.

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Review from Mary G (Wife of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died on 29th December 2020. He had been ill for 10 months. Excellent care at every level. Terminal care was superb. The family was treated with great kindness. The staff could not have been better.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Hames Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Hames Hall is calculated as follows: ( (167 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hames Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Angela

Angela Dawson

Job Title: Registered Manager

Joined: 2013

I have worked in the care sector for over twenty years, starting as a care assistant, and working up to gaining my level five in leadership and management. Following on from this, I have been a manager at Hames Hall for almost nine years. I am passionate about working in the care sector, supporting people to achieve the best outcomes through personalized care. As a manager, I have the privilege of working alongside staff who have a great teamwork ethos and are proud of their work to create a family environment.