Hames Hall

Gote Brow, Cockermouth CA13 0NN
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9.8 50 Reviews
  • Hames Hall, Cockermouth
Situated just outside Cockermouth, Hames Hall is a Victorian country mansion that has been skilfully renovated to provide a suitable care environment for older people.

The home has also established strong links with the local community including a recent initiative that has allowed a prominent Cockermouth gardening group to voluntarily restore the fine walled Victorian kitchen garden. A network of disabled walkways and raised flowerbeds have allowed residents of the home and other visitors, ready access to all parts of the impressive garden which featured as part of the National Gardens Scheme open day programme in 2014.

Residents enjoy a spacious and comfortable environment, with scenic and secure grounds, nurse call systems in bedrooms and assisted bathing equipment. The home's conservatory and gardens afford probably the best views in Cockermouth, of the nearby Lakeland Fells.

A range of further health and care services ise made available for service users, with regular visits from GPs and chiropodists, as well as hairdressers.

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Care Provided by Hames Hall

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Dawson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Hames Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
  • (these prices are only a guideline, please contact Hames Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No pre-booking of appointments is required - please feel free to visit at any time. Ask for the Manager, Angela Dawson.


  • Parking

  • Plenty of on site visitor parking.


Hames Hall Reviews (50)

Total of 50, showing 41-50
9.8

Hames Hall has a Review Score of 9.8 (9.798) out of 10, based on 17 reviews in the last 2 years. Over all time Hames Hall has 50 reviews.

Overall Experience

  • 43
  • 6
  • 1
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Date Published

50
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9
17
33

Review from R B (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 100-year-old mother lived in supported independence until an upper arm fracture compromised her mobility. After 6 weeks in hospital when covid was at its peak she was medically fit to leave but extremely frail. I arranged for her to live at Hames Hall where she became transformed to her old self
over the period of quarantine under the care of the staff. She spent a happy 101st birthday there and made several friends. My relief at finding such a caring and friendly home for her was immense.

Reply from Angela Dawson, Registered Manager at Hames Hall

Thank you so much for your kind review, we really appreciate your feedback - your thoughts are very important to us.


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Review from J C (Respite Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made very welcome and given the chance to pick up after a nasty fall. The staff have been very caring and given extra care and time.

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Review from Nadine H (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hames Hall have cared for my mother for 5 years until her death at 98 in December 2019. Their care and compassion were exemplary with infinite kindness, patience and humour. The communication with me and my family was always warm, tactful and reassuring. All the staff went beyond the call of duty. I
cannot recommend Hames Hall highly enough.

Reply from Angela Dawson, Manager (Hames Hall) at Hames Hall

Thank you for your kind review, your thoughts and views have always been very important to us.


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Review from Michael C (Husband of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear wife had been a resident at Hames Hall for almost two years until her death at the end of January this year. She had suffered much and had endured many falls and operations. But she had found comfort in the loving embrace of her carers in her beautiful room overlooking the attractive garden
and hills behind. The carers have shown me great kindness also. With their help and support, my wife's ashes have now been interred in the enchanting garden at Hames Hall and a memorial plaque placed nearby. Beautiful red roses, gypsophila and polemonium grace the spot. I have remembered Hames Hall in my Will. The carers have given us both so much. It gives me great joy and comfort to be able to do this.

Reply from Angela Dawson, Manager (Hames Hall) at Hames Hall

We all greatly appreciate your kind review, it is always our pleasure.


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Review from Elizabeth J (Wife of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys being in respite care at Hames Hall.
Thanks to the management and staff for sending for the doctor for him, when he started a chest infection.

Reply from Angela Dawson, Manager (Hames Hall) at Hames Hall

Thank you, it is always a pleasure, the staff always look forward to him staying with us


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Review from J F (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home almost 4 months in different circumstances and the home was very supportive and did all they could to ease her transition and protect her from a difficult relation. The home is clean, well staffed and well run. There are activities and day trips for the residents. There is
plenty of food and some of it is grown in the garden. There are very nice grounds and it is in a pleasant setting. The staff are mostly very friendly and have good relationships with my mother. We know my mother is safe and well looked after.

Reply from Angela Dawson, Manager (Hames Hall) at Hames Hall

Thank you for your kind review, we are pleased that you feel reassured, that your mother is happy and settled in her new home.


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Review from Colin B (Son-in-law of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and efficient.
The staff seem to work as an efficient team.
The food is varied and excellent and tailored to individual needs and preferences.
A variety of entertainment and activity is provided.

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Review from Mary S (Resident) assisted by family/friend published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the twelve months I have been here I have been very happy.
I have felt safe and well cared for and the staff have all been attentive, pleasant and efficient.
It feels like a home from home and I can't fault it.

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Review from William H (Husband of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Hames Hall for over four years. She is now 96, partially sighted with macular degeneration and with moderate dementia.
I am 92. My wife is happy and settled and has never made any complaint and enjoys the food.
I can visit at any time, usually five or six times a week
and can join her in a meal if I wish.
I have celebrated Christmas, birthdays and diamond wedding there, as they occurred, with staff cooperation and participation. Visitors have commented it is more like a small country hotel, lacking any institutionalism.
The staff are all friendly, caring and competent.

Reply from Chris Root, Proprietor at Hames Hall

Bill - I've just read your kind review. I'm very pleased that you and your wife are so well settled with Hames Hall - it's a pleasure having her with us and always good to see you as well.


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Review from Roger C (Son of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the degree of care shown by it's staff of local employees. Care, consideration, compassion, good humour and expertise are all words that spring to mind when thinking of Hames Hall.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Hames Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Hames Hall is calculated as follows: ( (167 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hames Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Angela

Angela Dawson

Job Title: Registered Manager

Joined: 2013

I have worked in the care sector for over twenty years, starting as a care assistant, and working up to gaining my level five in leadership and management. Following on from this, I have been a manager at Hames Hall for almost nine years. I am passionate about working in the care sector, supporting people to achieve the best outcomes through personalized care. As a manager, I have the privilege of working alongside staff who have a great teamwork ethos and are proud of their work to create a family environment.