Holly Bank

46 The Promenade, Arnside, Carnforth LA5 0AA
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9.8 19 Reviews
  • Holly Bank, Carnforth
Holly Bank is a homely accommodation from a provider with years of experience in providing professional care and positive lifestyle support. With the new management team, the care home has a new approach for a better service, excellent quality care and top compliance.

Within picturesque surroundings the provision is carefully nurtured in order to suit each individual, while a rigorous and selective recruitment process is in place to source the most committed and skilled professionals.

The service is based on an ethos that all clients should be treated as individuals, with personalised choice and numerous activities and interests to enjoy.

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Care Provided by Holly Bank

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Anna Razon (Manager)
  • Admission Criteria
    • Private referrals, NHS referrals also Local authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (5)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Holly Bank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,200
    • Self-Funded Residential Dementia Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,200

  • Included in the fees are the room, care delivered, all food drinks and snacks provided. Inhouse activities enternainers and trips out.
    Weekly GP visit and reviews, visits from community health professionals.
    Excluded from the fees are hairdressing, Chiropody, outings when having coffees, ice-creams etc..
  • (these prices are only a guideline, please contact Holly Bank to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open most times for visitors


  • Parking

  • Care home parking is located at the back of the building


Holly Bank Reviews (19)

9.8

Holly Bank has a Review Score of 9.8 (9.779) out of 10, based on 11 reviews in the last 2 years. Over all time Holly Bank has 19 reviews.

Overall Experience

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  • 7
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Date Published

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Review from J B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, facilities are of a high standard and well maintained. Staff are well trained, have very good empathy and are highly competent. Position on the promenade at Arnside gives a lovely view over Morecambe Bay which my mother enjoys. Local trips and in-house treats and entertainment are
frequent.
My father died recently and the end of life care he received at Holly Bank was of the highest order. Care staff in the home and the local District Nurse team worked together to very good effect.
The decision to place your parents into full-time residential care is not an easy one and I'm glad I choose Holly Bank. They refer to the Holly Bank 'family' and this is no exaggeration.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for your kind words. It was a privilege to care for your father, and he will be deeply missed here at Holly Bank.


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Review from S S (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On walking into Hollybank Care Home, you feel care, love and safety. Staff are so kind and pleasant, they treat residents like their own family. The home is clean and fresh had has beautiful views, a nice garden area where you can sit out. They have people in to entertain, trips out and make use of
local facilities. They play table tennis. I am able to eat there if I want to when I visit, always offered a drink. I am happy my mam is happy, safe, well cared for and it's so handy for me, my family and friends to visit anytime.

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Review from M S (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so kind and caring. They do a wonderful job.

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Review from Jill N (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for looking after my dad since he went to Holly Bank last October to the present day. I love seeing the photos on social media of what he has been doing. The level of care shown to him is outstanding. I know he is settled and happy. I can fully recommend this care home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you so much for taking the time to share your positive experience with us! Lovely to see your wonderful review. We look forward to continuing to provide the best possible care for your dad. Warm regards. Anna


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Review from J R (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Holly Bank 2 weeks ago. The staff have made her feel very welcome. Nothing is too much trouble. Food preferences are catered for. Care is very good and the staff very respectful. Families are made very welcome. I would recommend this caring home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for taking the time to give us your lovely review. It is our greatest pleasure to provide a topmost care with dignity and respect and a friendly and positive culture within the home. Kindest regards, Anna


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Review from H E (Daughter-in-law of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home. The staff are always very welcoming. Always very clean and smells lovely. Family members are always clean and very well looked after. Meals looked lovely and were told they enjoyed the food and felt safe and cared for.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you for your glowing review and for being a part of our wonderful Hollybank family. I'll be sure to pass your feedback on to our amazing team. With warmest wishes


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Review from P D (Son of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the staff, and it's hard to complete this review without mentioning them by name. Found them to be caring, professional and ready to communicate and keep me fully informed.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely words. It's so great to hear you think our team is impressive - we think so too! And will be sure to pass your feedback on to them. With warmest wishes.


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Review from D F (Husband of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially me and my daughter chose Holly Bank from a list of 6 care homes given to us by the hospital and you will see from the options below we never had any regrets. The staff's attention to detail whether care, admin or catering, was excellent. During a lucid period, my wife said, "I love this place,
it's so quiet." That and the outlook combined make Holly Bank so wonderful. One example was during the end-of-life care when a hospital bed was brought to her room, enabling her to sit up, it helped so much.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely review. We're so pleased that you and your family had an excellent experience and had no regrets about choosing Hollybank. It was our greatest pleasure to have given her the care and comfort at her final stage of life. We would love to see you again so please pop in for a coffee and cake. I will be sure to pass your feedback on to them. With warmest wishes.


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Review from A H (Partner of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my partner needed residential care we checked several places but on most counts, Holly Bank scored higher than the others.
Apart from it's lovely location, it is well managed and the staff are always helpful and caring. The communal rooms are pleasantly finished, clean and airy, and it has a 'content'
atmosphere.
I was pleased when my partner was able to take up residence and I now know she is happy being looked after by a proficient, caring team.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thank you so much for your wonderful review. We are pleased to hear your feedback. I'll be sure to pass on your wonderful feedback to our team - it's lovely to read you are so happy you've found us! With warmest wishes.


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Review from Sheila P (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This lovely Victorian building has excellent views over the estuary and the railway viaduct, the tidal bore being something to behold. My 95-year-old mother has resided in Holly Bank for the last ten years, a testament to the wonderful care she has received from the dedicated and professional staff.
The home has a friendly and vibrant atmosphere with plenty of laughter and varied entertainments, crafts and celebrations of all kinds. All birthdays are celebrated and everyone gets a special cake. There is entertainment provided by professionals plus regular visits by the local vicar and his team to sing songs and prayers. The home and all the rooms are comfortable and kept very clean. The local doctor's surgery and the nurses are regular visitors to the home with scheduled appointments and checkups. The food is excellent and special dietary requirements are fully catered for. Residents are kept clean and tidy and all medical issues are dealt with in a caring and respectful manner. I would unreservedly recommend Holly Bank and their dedicated team to anyone looking for a genuine home-from-home care home.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

We thank you kindly for your glowing review. We enjoy your visits to us, as do our residents who have grown to know you both. I'll certainly pass this wonderful feedback on to the Hollybank team! With warm wishes.


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Review from Mark G (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Bank is situated in a beautiful location and a lot of the rooms have stunning views overlooking the local estuary and the fells. The staff are really kind and considerate and the room where my father is staying is kept very clean as is the whole building. I would have no hesitation in recommending
this care home for anyone who is eligible.

Reply from Anna Liza Razon, Registered Manager at Holly Bank

Thanks so much for your lovely review. I'll be sure to pass it onto our team and we look forward to seeing you soon.


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Review from Elaine B (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff who cared for my mother for over two years until she died just before Christmas. As I live far away and given the covid travel restrictions, I was especially grateful to know she was in such safe, kind hands throughout this period. I know she felt loved and part of
a family while she was at Holly Bank.

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Review from Hayley L (Granddaughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The location is beautiful which is lovely for Grandad as he likes looking outside if there is activity going on.
The staff are all lovely and treat Grandad with dignity and respect.
Nice to see pictures of the residents doing activities.

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Review from Michelle B (Niece of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Bank care home and staff work tirelessly keeping my Auntie safe and well.
Throughout this pandemic of COVID-19, they have managed to keep virus-free and provide not just residents but relatives with the reassurance we all need that our loved ones are safe.
The minute you walk into Holly Bank
it feels like home; everyone feels like family.
I cannot recommend Holly Bank highly enough for anyone who has to make the heartfelt decision to put their loved one in care.
It truly is a special place.

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Review from Ralph C (Son of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Bank is a lovely home located on the estuary at Arnside with superb views up and down the river and across to the Lakeland Fells.


My father was resident at Holly Bank for 16 months. He was very well cared for by all the staff, especially so after this last Easter when he started a sharp decline

which led to his recent passing. During this period the care shown to him and myself by the team has been exemplary; they respected his wishes, provided for his increasing care needs and kept me informed at all stages.


I would unreservedly recommend Holly Bank and their team to anyone looking for a care home.


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Review from John P (Wife of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my wife is in Holly Bank. I live 10 minutes away and I am getting on a bit, so the home is nice and handy for visiting. The staff at Holly Bank are very friendly and treat my wife and I like family. My wife is very happy her and very well looked after and she is always well dressed
and well fed.


My wife sits in the conservatory with one of the best views in England to look at. My wife gets on well with the other residents.


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Review from G M (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have 2 parents in Holly Bank mum first has dementia. She loves the views and says the staff are kind. She has all medical care provided in the home, podiatry, dental, hairdresser and is comfortable. Dad aged 93 now, struggled at home was urgently admitted to hospital but was unsafe to go home. Holly
Bank went out of their way to find a room for him. Him and mum, 89yrs, now sit together again and hold hands (or drop to sleep together).

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Review from Maureen (Stepdaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Bank is in a beautiful location my step-mum has a lovely room with a view over the estuary. The food is excellent and she is always dressed in clean clothes for her room is always nice and clean and the staff are very caring. A hairdresser comes every week and one of the staff gives the ladies
a manicure and varnishes their nails which they love. Although suffering from dementia she is happy there and regards it as her home it took her a while to settle but that was more due to her own incapacity but the staff were nice and she loves them all. We are often invited to celebrations the Christmas Party is always looked forward to.

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Review from John H (Nephew of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful, considerate, patient and professional.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Holly Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Holly Bank is calculated as follows: ( (102 Excellents x 5) + (29 Goods x 4) ) ÷ 131 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Bank is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Annaliza Razon

Job Title: Registered Manager

Joined: 2023

Anna joined Hollybank as the registered manager in 2023 and has been an asset to the home.


QCF 5 in Health and Social Care, Higher Apprenticeship in Care Leadership and Management. Anna has worked her way up to Registered manager, starting with working as a physiotherapist for 5 years, and Senior Carer for 6 years at Cumbria View Care Ltd. She then progressed to A supervisor/ relief manager at Applethwaite Green, and then on to Branch Manager at Routes Healthcare. Since joining Hollybank Anna has worked closely alongside staff to ensure that the standards of the home are maintained to a high level, and she supervises all the work undertaken in the home along with organising all training.


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Michelle Connelly

Job Title: Administrator

Joined: 2023

Michelle joined the team at Hollybank in May 2023 as the administrator.


Michelle previously worked as an administrator in a care home for 6 years gaining valuable experience and qualifications in business level 3 and 4. She always has a smile to greet you with and spends any time talking to the residents.


Rob

Rob Noel

Job Title: Regional Manager

Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.


Frequently Asked Questions about Holly Bank

What types of Care is Holly Bank registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly Bank provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holly Bank have?

There are 21 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Holly Bank?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Bank to the centre of Carnforth?

5.8 mile(s) as the crow flies, distance by road may be significantly further.