Inglewood (Cumbria) Ltd

139 Dalston Road, Carlisle CA2 5PG
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9.2 22 Reviews
  • Inglewood (Cumbria) Ltd, Carlisle
Located in Cumbria, Inglewood care home is a purpose built home offering residential care for the elderly.

There are 24 rooms in total, with 13 of these offering en-suite facilities. Each room is furnished and pleasantly decorated, and residents are welcome to furnish their rooms themselves if preferred.

Residents have access to a number of spacious lounges where they can relax and socialise, as well as well-presented gardens and a memory room. A hairdressing salon is also available, with a hairdresser available once a week. Varied and nutritional meals are offered to residents, and all dietary requirements can be catered for.

There is a stairlift, a lift, and wheelchair access, making the building and its rooms accessible to all residents.

Inglewood is close to local shops and other amenities and is also only a short drive away from a public park.

Experienced staff members devise individualised care plans, ensuring that the needs and requirements of each resident are met.

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Care Provided by Inglewood (Cumbria) Ltd

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Inglewood (Cumbria) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,388 – £1,388
    • Self-Funded Residential Dementia Care £1,388 – £1,388
    • RESPITE Self-Funded Residential Care £1,388 – £1,388
    • RESPITE Self-Funded Residential Dementia Care £1,388 – £1,388
  • (these prices are only a guideline, please contact Inglewood (Cumbria) Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions at Inglewood, no is booking essential.


  • Parking

  • Free parking available for visitors.


Inglewood (Cumbria) Ltd Reviews (22)

Total of 22, showing 1-20
9.2

Inglewood (Cumbria) Ltd has a Review Score of 9.2 (9.186) out of 10, based on 16 reviews in the last 2 years. Over all time Inglewood (Cumbria) Ltd has 22 reviews.

Overall Experience

  • 11
  • 8
  • 2
  • 0
  • 1

Date Published

22
6
7
16
6

Review from A W (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing since my mother in law came into the home for respite in December. They can't do enough for her or her family. The meals are by all accounts amazing, and the residents are always being offered drinks and treats. the rooms are always clean and appear comfortable.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for your kind words. We really appreciate that you have taken the time to leave a review for us.


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Review from G B (Brother of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and competent. The residents are treated with respect and compassion. Overall the residential home is run very well, and my sister is very happy here, she does not want to leave!

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

We are so pleased that your sister is very happy! Thank you for leaving a review.


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Review from Dianne B (Wife of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the physical and emotional care for my husband by many staff members. He is helped to wash and dress and when I took him to the dentist, the dentist commented on how much cleaner his teeth were than on previous visits. Also that in his experience this was not usually
the case with care home residents. Members of staff remember about his obsession with football and talk with him about Tottenham Hotspur. Seniors try to offer the best for his condition.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for leaving a review - we really appreciate it.


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Review from C H (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was sent to Inglewood from the hospital. She was there for 2 weeks then got a phone call to say she was taken to hospital in the night. I went to visit her and she told me the manager was trying to rush her. She replied I can't rush I have bad legs and she is very unstable on her feet. So I said
to my mum I will find out what is going on. But the next day my mum passed away in hospital. Still trying to sort the funeral out not have much time to find out what went on when she was in Inglewood. Hopefully, be able to sort things out when my mum is laid to rest.

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Review from Alan E (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always welcome and everywhere is very clean. I don't think residents get enough showers and mum likes a bath really. The lift is often broken which makes it hard for mum as she doesn't like the stair lift. Always seems to be a problem with staffing, especially weekends. No manager at the moment.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review. We welcome all feedback and are always learning and looking for ways to improve. I am pleased that you find a warm welcome every time you are in the home and thank you for noting that everywhere is very clean. We pride ourselves on our cleanliness. We encourage families to be involved in the care planning of our residents, please mention this to the Manager or a member of staff next time you are in and we can organise this for you. It has been unfortunate that the lift broke and unfortunately we had to wait for the part to be delivered. We have a contract with a lift company who provide 24/7 support and as you say, we do have a stair lift as a back up, although I appreciate this may not be someone's preferred choice. I hope you have now met our new Manager, who is very experienced and has had a thorough handover from our Operations Manager who was based at the home during the recruitment process.


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Review from Gemma H (Granddaughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad settled here really well very quickly. All the staff are caring towards him and always find the time to chat. He really likes the carers and his face lights up when they speak to him. There is always plenty to do entertainment wise and the food is fantastic. He is always eating great meals
and filled with plenty of tea and snacks during the day. The home is clean and well maintained. Overall a great place.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it!


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Review from B C (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely dad recently moved into Inglewood and from the moment he arrived the management and their care team have shown endless kindness, care and patience towards dad. They have continued to ensure all his needs are met and that he feels safe and secure. Although cared for, dad still feels he has
a level of independence and is able to make his own decisions and choices. His confidence has grown and enjoys the company of the other residents. Inglewood has a lovely vibe about it and I'm delighted that dad is happy there.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it. We are happy that your dad is enjoying being at Inglewood!


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Review from Shirley B (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam's very happy in the home. There's been a lot of changes in the last few months, lots of care staff left who've been there a long time, the communication was good but not so good now. Since new management, family members have struggled to get through on the phone (rang one day eight times at different
times of the day), family should be able to ring and get through. Family matters (not had any), new care staff are lovely and caring (which is a priority). Mam is clean, tidy, well-fed and loves the activities. Good but need better communication with management and more homely and warm.

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Review from G S (Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this is a good home, nice carers, nice meals, good food, good management. I like looking after the birds in the garden.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for the lovely words, I am glad you enjoy living at Inglewood.


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Review from Janice B (Nephew of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy as my uncle is living in Inglewood Care Home since 16th June 2023. My uncle came to stay for respite, he liked it and wanted to stay permanently at Inglewood because the staff were good and caring.
My uncle likes to enjoy daily activities and joining the afternoon club in the care home.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you very much for leaving a review, we really appreciate it.


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Review from Jean N (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend since last year and I have found Inglewood Care Home to be clean and tidy at all times. My friend is actually blind and aged 90 so I feel more activities should be provided for her, e.g. a radio would be good as she obviously can't see the television but she could hear
the radio. Also, she needs to be stimulated with talking and involvement with staff and could do singing and activities with people to chat to a person to read to them could be good. Thank you.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for your review. We appreciate all feedback. We have an activities co-ordinator who carries out many different activities, some as larger groups in the lounges and some as one-to-one, these include quizzes, arts and crafts, bingo and pamper sessions to name but a few; she tries to involve as many residents as possible during the day. She reads with the residents who require assistance. We have singers who come to visit the home at regular intervals.
The staff have sing songs with the residents and chat with them.
In the lounge we alternate between the TV and radio, we try to accommodate all residents. We also have a smart speaker for the residents to use.
When family and friends visit, we try to give them space to spend time with their loved ones without interference as we feel this is a special time, we encourage family and friends to take part in any activities with the resident.


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Review from B I (Niece of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Inglewood Residential Home is a wonderful place. The staff give an excellent service, showing care and ensure the residents are happy and keep them occupied to make sure their stay is a happy environment for all. They are very welcoming to all visitors and it doesn't matter if they are family or friends
of the resident, all are treated with a warm welcome. I highly recommend this home.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you so much for your lovely review, we really appreciate it.


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Review from Valerie S (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care and attention given by the staff to my mum and other residents in the home. Certainly no complaints.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review; we really appreciate your feedback.


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Review from Jen R (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in Inglewood for five and a half years. She and I have found the home and staff to be excellent. Nothing is of any trouble to anyone. The care they provide is excellent. I wouldn't like my mum to be anywhere but in Inglewood.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you so much for your very kind words.
We really appreciate it.


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Review from Charles H (Partner of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I rate the home 0 stars based on:
Poor quality furnishings, wardrobe and chest of drawers made from cheap flat pack, bottoms of drawers bulged and out of the rebate.
The room in which the w.c. was fitted was so small that my partner was unable to unable to use her Zimmer to get to the w.c unless she
reversed in. We had to provide our own commode as she could not access the toilet.
The only space in the room for the commode was directly in front of the window; this faced onto the staff smoking area so there was no privacy whilst toileting.
Security concerns: a male resident from another room wandered into her room late one evening.
Food; Her evening meal (at 4:40 pm) on the only occasion I visited her at meal times was a rasher of bacon between 2 slices of white bread, not what I consider part of a balanced diet.
Hygiene: she received 1 bath in the 2 weeks she was interred there.
In a word, appalling, but there is no facility on the rating chart to give 0 stars.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thankyou for your review, we welcome all feedback. We recommend all families to raise any concerns or complaints at the time and, preferably, direct to ourselves and then we can try and remedy the situation immediately. This provides a better outcome for our residents. We pride ourselves on being a learning organisation but we find it hard to build on the service that we offer, when the complaint is raised several months later and indirectly via a website. In response to a couple of your points, our furniture is not flat packed but purchased from a specialist care company. Our home is an older building and the bedrooms have varying sizes of en-suites and we may have been able to offer you an alternative bedroom. Our home is known for its delicious, home-cooked food and we regularly post photographs of our 'Cake of The Day' on Social Media.


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Review from Caroline W (Relative of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my distant relative whom I have not seen in three years. She was in a previous care home before and since moving to this care home, she appears very clean and well-presented. Her general health has improved, she is able to hold a cup and now give herself a drink. She is much more relaxed.
The staff were very helpful.

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Review from Dorothy G (Resident) assisted by family/friend published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole home is excellent. I now see this as my home. I love my room. The food is great and plentiful, and the staff are all very kind. I like joining in with the activities, and everything runs to plan.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for these lovely words, and we are glad that you like it.


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Review from Beryl S (Wife of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be obliging and kind in every way. Nothing is too much bother. The management and staff are excellent. I feel my husband is in good hands.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for your kind words.
We really appreciate your feedback.


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Review from Carly M (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident of Inglewood since November 2021. Despite previous issues with the previous manager which have been dealt with, the level of care my mam receives is outstanding, she's settled in well and feels at home here. The staff are knowledgeable, professional, friendly and cater to my
mam's specific needs. The girls there keep me up to date with any health issues and I feel confident that my mam is in the best possible care here. It's a home away from home with 24-hour support, proper home-cooked tasty food and lovely staff. They are all doing a great job and I thank you.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you very much for your very kind words, we really appreciate it.


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Review from Donna D (Granddaughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found staff to be kind and helpful. Resident seems very happy.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it.


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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Inglewood (Cumbria) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.186 for Inglewood (Cumbria) Ltd is calculated as follows: ( (92 Excellents x 5) + (55 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 183 Ratings = 4.186

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood (Cumbria) Ltd is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Inglewood (Cumbria) Ltd

What types of Care is Inglewood (Cumbria) Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Inglewood (Cumbria) Ltd provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Inglewood (Cumbria) Ltd have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Inglewood (Cumbria) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Inglewood (Cumbria) Ltd to the centre of Carlisle?

0.9 mile(s) as the crow flies, distance by road may be significantly further.