Kirklands Care Home

Sullart Street, Cockermouth CA13 0EE
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8.0 22 Reviews
  • Kirklands Care Home, Cockermouth
Kirklands care home was registered with the CQC on September 2018.

Run by Kirklands Care Ltd, the home offers accommodation for people requiring nursing or personal care, dementia care and support for people aged 60+.

The home is registered to care for 46 residents.   

Caring and skilled staff are on hand to support residents to have a relaxing, comfortable and most of all enjoyable time.

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Care Provided by Kirklands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Naomi Hodgson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Number of floors: 2

Funding & Fees Guide for Kirklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,175
    • Self-Funded Residential Dementia Care £1,220 – £1,220
    • RESPITE Self-Funded Residential Care £1,220 – £1,220
    • RESPITE Self-Funded Residential Dementia Care £1,220 – £1,220
  • (these prices are only a guideline, please contact Kirklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kirklands Care Home welcomes all visitors into the home, but do offer residents protected meal times. These are Lunch: 12.15-13.45 Tea: 16.30-17.45


  • Parking

  • Free onsite parking is available


Kirklands Care Home Reviews (22)

Total of 22, showing 1-20
8.0

Kirklands Care Home has a Review Score of 8.0 (8.014) out of 10, based on 4 reviews in the last 2 years. Over all time Kirklands Care Home has 22 reviews.

Overall Experience

  • 15
  • 6
  • 0
  • 1
  • 0

Date Published

22
0
2
4
18

Review from Sheila J (Respite Resident) assisted by family/friend published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Kirklands Care Home for 4 weeks of respite care. The care I received was first-class and everyone was so caring and considerate. My room was lovely and clean with beautiful views over Cockermouth. Thank you to the manager and her fantastic team for a lovely stay.

Reply from Naomi Hodgson, HomeManager at Kirklands Care Home

Hi, Thank you very much for the lovely review, it was a pleasure having you stay with us and we are very pleased you enjoyed your stay. Kind Regards.


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Review from J W (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kirklands management and staff are exceptional, without exception they are organised and efficient, but at the same time are sympathetic and friendly.
I would have no hesitation in recommending them to anyone seeking a caring environment for their relative.

Reply from Naomi Hodgson, HomeManager at Kirklands Care Home

Hi, thank you so much for taking the time to provide us with your recommendation, it is really appreciated. I will pass on your kind words to our team. Thank you.


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Review from Cathie M (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Kirklands for six months now. I have found the staff extremely caring and helpful. My mum still experiences moments of being unsettled and the staff take time to sit with her and calm her. They always have time to say hello and treat Mum with the utmost respect. They ensure
Mum feels comfortable and keeps her dignity. As a family, Kirklands have been extremely welcoming to us and have given plenty of time and assistance to help us adapt to Mum's new surroundings. I cannot say enough good things about the level of care Mum receives at Kirklands.

Reply from Kelly Doyle, Marketing and Employee Engagement at Kirklands Care Home

Dear Cathie, thank you for your wonderful words, I will be sure to pass these on to the staff at the home. All of our staff work extremely hard to provide the best care possible for our lovely residents and it is very nice to hear that you have had a fantastic experience with the home. We look forward to seeing you at Kirklands.


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Review from A H (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is an honest review aimed as guidance with the very difficult decision of choosing a care home and includes the things that I wish I had been forewarned about.


What they do well: washing, dressing, medication, meals, daily activities, cleaning, reporting of incidents.


What they don't do well:

security of personal items and clothing, laundry turnaround, close supervision of residents, management communication and feedback.


If your relative requires day and night close supervision, assistance with orientation and mobility or has any dementia-associated behavioural problems then this is not the home for you. They simply do not have a sufficient number of experienced staff to cope and, in my opinion, your loved one would be better placed in a home with nurse support.


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Review from C S (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I have found the home to be caring, clean and comfortable for Mum. She loves joining in the activities. The staff appear helpful and friendly to both Mum and visitors alike. This was probably the biggest decision I have had to make and it was eased due to all those concerned in the home that
made it much easier for Mum!
Love using families so that all the family feel they are still connected to Mum.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for taking the time to write us a review, we are really pleased that you are happy with the care your mum is receiving and that she has settled in well. It is lovely to hear that she is enjoying the activities that we have on offer and that you and your family are enjoying using the app to keep in touch with your mum on a regular basis.


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Review from John W (Son of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has special needs which she is getting from Kirklands staff.
It is difficult finding the right care spot to look after your loved one when she has to have the level of attention that you can no longer give personally, but I have no hesitation in recommending that Kirklands does just that.
Mum
has her own private en suite room which is cleaned regularly.
Meals are varied and try to cater for individual diets. One day after a visit I passed the tea trolley and was tempted to take samples as it looked so nice.
Kirklands has its own activities officer who arranges a variety of interests for the residents. Kirklands is also staffed by a team of friendly and cheerful professionals who attentively and considerately earn their job title of carers
There is also a separate digital provision to help you to keep in touch on a daily basis with the ones you cherish if you cannot visit regularly.
I feel assured that Mum is in safe caring hands and thank Kirklands staff for their dedication.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for taking the time to write us a review, we are really pleased that you are very happy with the care your mum is receiving and the facilities that we provide at Kirklands. It is a pleasure for us to be able to care for her.


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Review from W S (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Kirklands for almost 2 years. She has been well cared for and is quite settled there.
She often remarks that the staff are very nice and caring. I have also found the staff very pleasant and respectful towards me whenever I visit.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for taking the time to write us a review, we are really pleased that you are very happy with the care your mum is receiving at Kirklands. Kind Regards.


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Review from P B (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Kirklands since November 2021. We have found the home to be excellent and meets my dad's dementia needs. The home is lovely and clean, the staff are always friendly. Would definitely recommend.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for taking the time to write us a review, we are really pleased that you are very happy with the care your dad is receiving at Kirklands. It is a pleasure for us to be able to care for him. Kind Regards.


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Review from Paul B (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good. This is my first residential home but in general it is very good, but more sound insulation in the rooms would help. Cannot add anything to this but I am satisfied.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for your review, Paul, we are glad to hear that your experience at Kirklands is very good. Kind Regards Naomi


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Review from Ian H (Husband of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Kirkland for three months. She is well cared for and I feel she is safe. Her condition is such that communication with her is difficult but I can see the relationship the staff are managing to build improves daily, this makes her life within Kirklands a much more positive
experience than we were able to provide at home. I am very happy with the care my wife receives and I feel all members of staff provide a high standard of care to all residents within Kirklands.

Reply from Naomi Hodgson, Home Manager at Kirklands Care Home

Thank you for taking the time to write us a review, we are really pleased that you are very happy with the care your wife is receiving at Kirklands. It is a pleasure for us to be able to care for her. Kind Regards, Naomi.


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Review from C K (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all exceptionally caring and very very kind to our mum.

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Review from J W (Wife of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident since September 2018. He is very happy and well cared for. The staff are very pleasant and he enjoys the many activities provided.

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Review from Brian S (Son of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Kirkland's for just under six months, since settling in her overall condition has improved measurably. She now has a happy and positive attitude and enjoys all activities, she is doing things she has never done before and enjoying them.
The staff are really helpful
and she is responsive to all activities that are provided. She is now eating regularly and looks forward to mealtimes, has never complained and is always given a choice.

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Review from Julie T (Daughter of Resident) published on 11 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into residential care is a very hard decision for any family. However, moving my mum into the safe and caring environment of Kirklands in September has given me so much reassurance that my decision was indeed the correct one. She has support and help with her self-care and decision
making that was previously causing her distress, company that has stimulated her speech and I have the reassurance in knowing that she is being fed well and her nutrition monitored effectively. A recent phone call to mum's sister in New Zealand when I heard her say to her sister that she was safe and happy now, reflected the homely environment and the staff very positively. Thank you.

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Review from E L (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died in November a few days short of her 99th birthday having been resident at Kirklands since suffering a stroke some 3 1/2 years ago. I must express my sincere thanks for the wonderful way the staff looked after my mum throughout her stay at Kirklands I have nothing but praise for the way
she was treated.
In total, my mother was a resident of Anchor for over 33 years from 1984, at a number of other homes, before moving to Kirklands in 2014.

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Review from Julia M (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Kirklands to several people after our experiences with mum. Some are residents now.

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Review from Gill M (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother well cared for, well fed and kept warm. Involved in activities but carers willing to transfer to a motorised wheelchair when I take it in weekly to take her to the farm.

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Review from John M (Son of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled in very quickly and the friendly and attentive staff no doubt helped in this process. The home is well maintained, the food is excellent and the whole atmosphere is homely and welcoming. In the words of mum "What's not to like". Knowing mum is safe, cared for and content is a great comfort
to her family.

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Review from Vicky D (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very content in all aspects at Kirklands. She is 93 years old and it is a great relief to me that she is cared for so well.

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Review from Marie N (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good but often understaffed, to the cleaners, carers and activity co-ordinators. They all try to do the best they can. Some of the food could be better for old people carrot and orange soup isn't what they want, and bacon that was served the other week was fatty and dry and hard,
I couldn't attempt to eat it even with a full set of teeth.
If the staff had more time to spend with the residents as they all have different personalities and needs and it takes time.

Reply from Kathryn West, District Manager at Kirklands Care Home

Thank you for your comments, we appreciate your feedback. Our catering team regularly review our menus and carrot and orange soup remains a popular choice for many residents, with an alternative choice always available. Staffing levels are regularly reviewed to make sure they meet the needs of the residents living in the home.


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Current Review Score: 8.0 (8.014)

Overview of Review Score

The Review Score of 8.0 (8.014) out of 10 for Kirklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.438 for Kirklands Care Home is calculated as follows: ( (34 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 48 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.576 Points relating to the number of positive Reviews for Kirklands Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 3 Positive Reviews ÷ 9.2 = 0.326

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Naomi

Naomi Hodgson

Job Title: Registered Manager

Joined: 2015

Naomi has been the Registered Manager at Kirklands Care Home since 2015 having worked in the Health and Social Care sector from 2004 where she started her career in Domiciliary Care progressing into Residential Care. She has a vast knowledge of this sector having worked with a wide range of service users from children with learning disabilities to older adults with a wide range of needs and worked with health care professionals ensuring their needs are met.


Over the years she has completed many qualifications in Care such as her Registered Managers Award along with a HNC and HND in Business management. Naomi is always looking at ways to develop herself and the skills of our staff in the home.


Frequently Asked Questions about Kirklands Care Home

What types of Care is Kirklands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kirklands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kirklands Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Kirklands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kirklands Care Home to the centre of Cockermouth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.