The Knells Country House

Houghton, Carlisle CA6 4JG
Submit a Review
8.3 9 Reviews
  • The Knells Country House, Carlisle
The Knells House, with over 25 years’ experience in caring for older people, are proud to offer the highest standard of residential and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the large beautifully gardens and the outstanding views of the Fells.

The Knells House is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy in a safe and comfortable environment.

Encouraging a high quality of life is at the heart of the culture and ethos at Knells House. They aim to provide the best-in-class care for their residents. The highly trained and dedicated team approach every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs. They always look at ways to continuously improve their service by listening to residents, families and professionals.

The Knells House was built in 1824. An impressive Grade II Listed former Home to the Dixon family, it is beautifully refurbished to retain its original features, character, and charm. Yet modernised throughout to provide the latest tools to support an outstanding team deliver first class care.

Show The Knells Country House on the Map

Care Provided by The Knells Country House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gary Jones (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Knells Country House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Knells Country House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The only restrictions on visiting are protected meal times between 11.45 and 13.15 and 16.15 and 17.00


  • Parking

  • On site parking


The Knells Country House Reviews (9)

8.3

The Knells Country House has a Review Score of 8.3 (8.347) out of 10, based on 3 reviews in the last 2 years. Over all time The Knells Country House has 9 reviews.

Overall Experience

  • 4
  • 5
  • 0
  • 0
  • 0

Date Published

9
2
2
3
6

Review from O A (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the carers are all very compassionate and understanding of our mother's needs and personality, treating her with dignity and respect. They always have a ready smile and are upbeat which helps to lift her spirits. The manager and all the staff are very warm and welcoming. The handyman
and cleaner who pop in to say hello and maybe share a joke perks her up. The food which she really enjoys is excellent both in quality and preparation. We cannot fault the care she is receiving in this lovely, warm, safe and friendly environment.

Reply from J.M, Provider at The Knells Country House

Thank you so much for your positive comments. They are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean D (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and mother were in The Knells together for two years and were very happy there. Then my mother died, so my father has been there now for seven years. He is treated with love and dignity by all the staff. He loves the lasses in return. He is now in 101st year, because he is so well looked after.
All his needs are catered for. The food is good. He can have as much as he wants. He looks extremely well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There always seems to be staff and managers leaving after a short time, this causes instability among residents as just as they learn to trust a staff member, then they leave. The current staff are excellent I may add.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Friend of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a resident, at her family's request, for several years and have always been impressed by the staff's warmth of welcome. The Knells Country House is one of the most caring and understanding of residents' needs and abilities being fully met. Staff are hard-working, professional and genuinely
caring, essentially they are kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very pleased with the care my mother is receiving, I feel she is treated with respect, kindness and good humour from all involved. She tells me that everyone is very kind and she feels loved. Whenever I need to contact the home by phone, whoever the staff member I speak to is usually up to date
with the issue, or if not, immediately checks with someone who is - there seems to be a very good system in place to share information with all staff.
I feel I can contact the home at any time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great levels of care and consideration for my relative throughout. COVID and lockdowns have been draining on all concerned, but the Knells is coming out at the other side with activities on the up and volunteers coming in again. A wonderful Jubilee garden party showed how we are all able to gather together
again; one of many social occasions to come, I hope. Major congratulations to the kitchen staff for their superb food this Sunday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald L (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As this is mainly a dementia care home it feels like all residents are treated the same. i.e. when a resident asks for a coffee it takes ages to arrive or does not arrive. Staff can be a bit abrupt sometimes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is excellent. All staff treat residents with dignity and compassion. Very good ethos in the home. Some lack of consistency re requirements of visitors during the pandemic, eg sometimes asked to wear apron, gloves and mask, other times just mask. Always asked to provide the result
of the lateral flow test, which is reassuring. Considering extreme pressure on staff during the pandemic, I am very grateful for the consistently good care my mother receives.

Reply from Jamil, Provider at The Knells Country House

Thank you for appreciating our service to the residents. We will use your feedback to continuously improve the service we provide to our Residents


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities have been poor during the pandemic. Satisfactory otherwise, but room for improvement.

Reply from J.M, Provider at The Knells Country House

Many thanks for your kind feedback. We take on board your comment about activities. It's been identified as an area we need to really improve, especially after this awful pandemic. We are in the process of implementing a plan to significantly improve activities inside and outside the home, bringing some much needed physical and mental stimulation to the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.3 (8.347)

Overview of Review Score

The Review Score of 8.3 (8.347) out of 10 for The Knells Country House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for The Knells Country House is calculated as follows: ( (19 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for The Knells Country House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 3 Positive Reviews ÷ 4.8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about The Knells Country House

What types of Care is The Knells Country House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Knells Country House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Knells Country House have?

There are 24 Single Rooms.

What are the Facilities & Services at The Knells Country House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knells Country House to the centre of Carlisle?

2.9 mile(s) as the crow flies, distance by road may be significantly further.