What types of Care is The Laurels registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Laurels have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Carlisle?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

The Laurels care home, 10 Norfolk Road, Carlisle, Cumbria CA2 5PQ

Review from Paul H (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience

In late March I needed to find respite care for my father. Calling the care homes in this area the responses were varied from a straight "no we don't offer respite" to waiting for someone to call me back days later. One home stood out immediately. This was The Laurels Care Home, the care home manager

was so caring and an assessment of Dad's care needs was quickly organised. I remember thinking "thank goodness I've found this home, it sounds just perfect". Everyone who worked in the home was so caring, helpful and friendly. Dad settled in very quickly and made new friends. He loved the food, the activities and was happy and content. The food and homemade cake served is of great quality. Unlike some other care homes they don't have a food budget per head, the staffing level is a high ratio to each resident. Higher than many of the corporate-owned care homes. If you are looking for a care home this one is highly recommended.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to write such a lovely review. Your Father was very much part of our Laurels family. Many thanks

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Review from Annie F (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience

My mother has been in The Laurels for five months now after nine years in her own home with me as a live-in carer. It was a very quiet life. Since she joined the Laurels family she has had parties, singers, visits from school children, puppet shows, art sessions, dancing, the reptile man, church services,

and has taken part in everything that is going on.
The home looks lovely and because it is small, it does not feel like an institution. Her room is suitable for her needs. The food is very good and it is reassuring to see into the kitchen where the chef is chopping vegetables.
The staff are friendly and helpful, from the carers to the people who clean and do the laundry right to Senior Management. There is an intelligent approach to any difficulties.
Ma is now 96 and shows no sign of going. She is having the time of her life.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you for taking the time to write such a lovely review. I am so happy the transition to The Laurels has been successful and now very much part of our Laurels family. Many thanks.

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Review from I B (Friend of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience

After visiting 2 other care homes there was no doubt about encouraging a very dear friend (who has mobility issues) to choose The Laurels. As soon as stepping through the door there is an atmosphere of warmth and friendliness. Walking through the lounges the residents and the staff give you eye contact

and smiles. The last time I visited a recording of Frank Sinatra singing 'Save the last dance for Me' was playing. What a wonderful way to promote mood-lifting and enjoyment. My friend is relaxed and comfortable, enjoying the interaction with both staff and residents. The food is excellent with a wide variety of choices. An invitation to share a 'Welcome Afternoon Tea' came on the second day which was very special. The Manager took time out to chat with us. The cakes and scones were all made in their kitchen. Thank you for making this huge transition for my friend easier from her own home to yours.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you for taking the time to provide such a lovely review. I am so happy the transition into The Laurels has been successful for your friend who is now part of our Laurels family. Thank you.

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Review from Lynn G (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

I cannot thank enough the manager and all the staff at the Laurels for all their help and support over the last few years in looking after firstly my dad and my uncle and now my mum.
All staff show my mum love and affection that I did not think she would receive as a care home resident, she is cared

for at all times with dignity and respect.
Mum has a fantastic room of a high standard, the food that is offered by their own chef is all homemade and of an excellent standard.
The home is kept spotlessly clean at all times and the entertainment is second to none. My mam has a better social life than me and enjoys dancing, bingo, knitting, regular visiting singers, puppet theatre, etc. I particularly like how entertainment is organised in line with the calendar, my mum tells everyone she is living in a hotel.
Best care home ever my mum has a fantastic quality of life. Thank you.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to write such a wonderful review. We are so pleased that your mum is so happy and very much part of our Laurels Family. Many thanks.

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Review from L M (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience

Everyone at The Laurels treated my mam with wonderful care and support. So very friendly. I thank you for taking such great care and looking after her the short time she was there. I would thoroughly recommend The Laurel's rooms are lovely and there's lots of entertainment for the residents.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to complete the review. Your Mum was very much part of our Laurels family such a lovely Lady. Many Thanks

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Review from Sally W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

My mother moved into The Laurels on the 6th of January. She's like a new woman and has a new lease of life. Due to my own health issues we had to find somewhere for Mum to live after 11 years with us. We were nervous about how a move would go but there was no need. Mum has fitted in like a glove. She

raves about the food, exercise classes, activities, cleanliness of the place and of course her beautiful room. She participates in most things and retires to her room to read when she feels like it. The staff are all wonderful and all get on well. Yesterday she was taken out for a walk and enjoyed it. If I could move in myself I would.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to complete a review it is so thoughtful of you. I am so pleased the transition to the Laurels has been successful your mum is a valued part or our Laurels family. Thank you.

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Review from Hazel Y (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

My mum moved to The Laurels just before Christmas 2024. As a family, we were worried as it's not something we've dealt with before. I can honestly say those worries were instantly forgotten when I saw how happy my mum is now. It's like she's been given a new lease of life. It's literally like home from

home for her and ourselves. She is literally thriving. The staff are an absolute blessing. They keep us updated on Mum and make us so welcome every time we visit. The food looks delicious, the home itself is immaculate I really can't fault it. There is always something happening to keep the residents engaged and happy. They have so many activities that include everyone. The staff are second to none and we will be forever grateful to them all. The management, the carers, the cleaners and even the kitchen staff treat my mum with respect and warmth. She absolutely loves it there and we couldn't be happier. I don't usually write reviews but I felt the need to write this. Thank you guys.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to write such a wonderful review. We are so happy your Mum's transition to the Laurels has been successful and she is very much part of our Laurels family. Many thanks.

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Review from Michael L (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience

I would like to state how impressed I was with the care my dad received while he was at The Laurels. Every member of staff was attentive, and professional and showed real empathy with my dad who was suffering from late-stage cancer. In addition to the exemplary direct care he received, the management

at The Laurels went above and beyond to provide expert support and liaison with social services and healthcare providers and were always there for my dad when he needed help. I will be forever grateful to the staff at The Laurels for making sure my dad could contact me despite the fact that I was overseas and for enabling me to see him in a caring environment during his last few weeks.

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Review from T A (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience

My 92-year-old mother has been a resident at The Laurels now for over seven months. She settled in very quickly and tells us all the time that she ‘loves’ it. The Laurels is very well managed, the staff are caring and supportive of my mother's individual needs and there are lots of activities to keep

the residents occupied and entertained. The food is also excellent. As a family we are always made to feel welcome when we visit and we are very reassured that our mother is being well cared for. A big thank you to all the staff at The Laurels.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to write a lovely review. Your feedback is important to use and we are very pleased that your mum has settled in enjoying our activities programme and home-cooked meals. I will share your feedback with all the staff team. We are pleased that as a family you always feel welcome when you visit and reassured. Thank you again for sharing your feedback with us.

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Review from Gertrud H (Wife of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience

3 weeks ago, I needed hospital care and I found a respite place for my husband at The Laurels. He is very happy in this excellent care home and will now stay full-time to be looked after by the very kind and attentive staff and its excellent management. He found a friend, he loves the meals catering

for the taste of the elderly and the entertainment offered. We have found a heaven for our dear husband and father and are very grateful to The Laurels for looking after him with so much kindness and compassion.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for providing and taking the time to provide feedback on the service we provide at The Laurels. Your feedback means so much to all the staff at The Laurels. We are so pleased that your husband has joined The Laurels family. I will share your wonderful compliments with the staff team. Many thanks, Registered Manager.

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Review from Kevin H (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

Our mam needed 24/7 care as she simply wasn't safe at home on her own and she was lonely. It was probably one of the most difficult decisions to make but it was in her best interests. We were lucky that The Laurels had a room available for her and she moved in very happily in March 2024. Not only was

she given a warm welcome but the family as a whole too, we were given afternoon tea but Mam decided she would go and have a game of bingo with the other residents, what a great start. From then on she has settled in so very well, the team are very good, the food is all freshly made and there are plenty of activities going on which she joined in with from the first day, bingo, dancing, singing you name it. As a family we can now relax and not worry as much about her as we know she is safe and well cared for. The managers and all the staff are so caring and they cannot do enough for their residents, well done to you all.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you for taking the time to review our home. It is always nice to hear how welcomed you feel as a family and enjoyed your afternoon tea. It is so nice to know that your mum is enjoying our activities programme. All meals are home-cooked by our two cooks on site and pleased you have experienced these. I will make sure to pass on your kind words to the staff. Your feedback means so much to us all at The Laurels. Kind regards.

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Review from Philip J (Brother of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience

Our sister needed respite care and was lucky to be taken to the Laurels. The care and support she has been given is wonderful. She looks the best she has for a very long time. She is being so well looked after and enjoying the lovely meals provided. She has now decided to remain at the Laurels.
We

her brothers and sisters-in-law can now relax knowing that she is safe and being so well cared for. The managers and all the staff are so caring and cannot do enough for their residents.
We cannot thank them enough.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to write a review. We are delighted to hear you are happy with the person centred care we provide at The Laurels to your Sister. I will pass on your kind words to the staff team. Your feedback is important to us. Thank you so much.

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Review from T L (Niece of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

Eighteen months ago my aunty needed emergency respite care and we were very fortunate that The Laurels could take her. Circumstances arose and my aunty was placed full time in The Laurels. She sadly passed away this week, but the last 18 months of her life have been brightened by the care and the love

that she found with her new 'family' because that is what The Laurels is it is a family.
The staff are exemplary. Their level of support and caring is outstanding. Nothing is too much trouble and the fun they have with the residents warms your heart to see. My aunty has spent many pleasant hours singing, exercising, and crafts, the list is endless. We don't mention the lovely freshly baked cream scones, all calorie-free of course.
I will never forget the love and support I was shown when my aunty passed away.
If you are looking for a place for your relative then you should give The Laurels a call. You won't be disappointed.

Reply from Shirleyann Tingey, Registered Manager at The Laurels

Thank you so much for taking the time to provide feedback on the service we provide at The Laurels it is really appreciated by all the staff team. We are so pleased that your aunty was part of our Laurels family and that she had such a wonderful time with us. We all miss her so much. Many thanks

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Review from Barbara M (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience

Our mum went into the Laurels in February 2022, aged 95. It was a huge upheaval and at first, Mum just sat in her room not wanting to socialise. However, with gentle encouragement from the staff and manager, Mum ventured downstairs and never looked back. She was so happy and kept telling us the food

was beautiful, the activities so interesting and the staff just simply amazing.
Mum’s health deteriorated and she passed away peacefully on the 3rd of August surrounded by her children. The week leading up to her death had been very hard as she was distressed. The staff were absolutely amazing. As well as looking after our mum they gave us, her family so much support. They fed us through the night, gave us cakes during the day, held our hands for comfort and continued to look after Mum, chatting to her even though she had become unresponsive.
As a family, we want to say thank you to the Laurels. We could not have asked for a better place for our Mum to end her very long life of 97 years.

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Review from S B (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

My mother has been with Laurels for over three years now and the care by all has been exceptional. Mum became end of life toward the end of November. I didn't think it was possible to improve on perfection but it appears you can. The staff extended their kindness to us as a family and we were offered

facilities that enabled us to be with Mum 24/7. We had a room and full use of all facilities. We were fed, watered and given love and support in abundance. The staff would find time in their day to sit with us and Mum, some even attending on their time off. Having to leave out extended family when Mum died was difficult, but we will be forever grateful that there are such selfless people in the world. Thank you is never enough, but we do as a family thank you all. You will always be, for me, angels without wings.

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Review from Douglas B (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience

My mother has been living in the Laurels for several years now and I could not think of a better place for her to be. Moving a parent into residential care is not a decision that is made lightly with so many things to consider and worry about. The care and attention that my mother has received from

the amazing staff, since moving into the Laurels, has put all of my fears to rest. The Laurels care home is precisely that, a home from home where my mother has been taken in as if she is one of the family. That family feeling even extends to me and my siblings whenever we visit, with nothing being too much trouble for the cheerful and friendly staff, who all should be rightly proud of themselves. I would like to pass on my heartfelt thanks to all the management and staff at the Laurels for making a difficult time in our family's life so much easier. Thank you all.

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Review from Liz G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Our very elderly mum has been in The Laurels for the last 4 months or so, she was very reluctant to leave her home and we, her children were hesitant and anxious as to how mum would settle, she has been a wonderful caring thoughtful mum and we all wanted to do the right thing. Well, we need not have

worried…. Hindsight is a wonderful thing! The staff are truly amazing, from cleaners to the manager, they take their time when talking to mum and other residents, treating them with respect, asking about their lives, families, past holidays and travels - taking a genuine interest and it shows. The food is well presented and we’re assured by Mum it ‘tastes lovely, just like homemade’, she also tells us that staff are always on hand, day and night. We’ve had some hiccups, but the staff have been so understanding. Three of us live many miles from Carlisle, so social media has been a wonderful way to keep track of Mum's activities in the home and now we’ve been included in a WhatsApp group! How great is that?

Reply from ShirleyAnn Tingey, Manager, The Laurels at The Laurels

Hi Liz, thank you very much for taking the time to write a review. We’re so pleased to hear that your mum has settled into The Laurels and that you feel happy knowing that she’s in safe and caring hands. The staff at The Laurels work hard to create a comforting environment and take a genuine interest in the people they support, and we’re so glad to hear that this has resonated with your mum. We’re so glad you’re kept up to date with the goings on at The Laurels with the Facebook page and WhatsApp group too, the team really enjoy keeping tenants’ loved ones included in all the fun activities! Warm regards, ShirleyAnn.

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Review from M M (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My Uncle had 2 strokes and we placed him in The Laurels after visiting 3 or 4 other care homes in 2017. Our initial decision was based on the pleasant ambience in the home and the friendly staff we met on our initial visit. Also, upon talking to family members of residents they all seemed to be complimentary

of the home and the facilities. From mid-2017 until the last week of his life in May 2022 my Uncle had a comfortable, caring and enriched life sharing time with residents and the staff who were not only excellent carers but friends and confidantes when needed and entertainers to keep the residents happy and stimulated. The staff are all very approachable and the home Manager is an example of a Team Leader who is hands-on and gets involved with the residents and their families making sure they have full interaction with her and is available to answer any questions or issues. The food is excellent and the chefs use Pioneer Foods so you know that everyone is eating well.

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Review from R N (Son-in-law of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience

All the staff are brilliant. Nothing is too much trouble for them. They are all polite and very respectful of the residents. The home is always clean and the meals both smell and look delicious. My mother-in-law loves it there and is very happy.

Reply from ShirleyAnn Tingey, Manager, The Laurels at The Laurels

Thank you so much for your heartfelt review. We’re so glad to hear that your Uncle was kept comfortable and happy during his time at The Laurels, and that him and your family felt able to approach the team and kept involved. We’ll make sure to pass your kind words along to the staff as we know they’ll appreciate knowing they did your Uncle and the family proud. Warm regards, ShirleyAnn.

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Review from Louise B (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience

My mum has been at The Laurels since October last year. She has settled in well and this is down to all the staff making her feel at home. She hasn’t lived apart from my dad since the day she married. The transition from home to this home has, overall, been a good experience. I don’t live locally, so

I speak to the reception team regularly who are all so very friendly and take the time to ask how I am, which is always a nice touch. The care team, whom I have met in person and spoken to on the phone, are all very pleasant and work with my mum to ensure her needs are catered for on a daily basis. I can highly recommend The Laurels Care home.

Reply from Shirleyann Tingey, The Laurels Manager at The Laurels

Hi Louise, Thank you for your feedback. We’re so happy to hear that your Mum has settled in well at the Laurels, especially considering that this must have been a big transition for her. As a company, we strive to encourage a friendly and welcoming environment for residents amongst our staff, so we’re really pleased to hear that this is being recognised in the hardworking Laurels team. We’ll be sure to pass on your kind words to the staff at the Laurels who will really appreciate hearing this! Warm regards, Shirleyann Tingey.

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Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

What additional types of Care does The Laurels provide?

How many Rooms does The Laurels have?

What are the Facilities & Services at The Laurels?

How far is The Laurels to the centre of Carlisle?

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