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Glenmore Trust has a Review Score of 9.3 (9.280) out of 10, based on 5 reviews in the last 2 years. Over all time Glenmore Trust has 5 reviews.
Review from Tracey M (Mother of Resident) published on 20 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Noble, Registered Service Manager at Glenmore Trust
Thank you very much for leaving this review. The most important feedback for me is that of the families and individuals who use the service, it's lovely to read both for me and new families coming through. Thank you.
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Review from John N (Brother of Resident) published on 8 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Noble, Registered Service Manager at Glenmore Trust
Thank you for taking the time to give us this feedback, we really appreciate it, we look forward to welcoming your brother back into respite soon.
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Review from Peter L (Father of Resident) published on 3 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Noble, Registered Service Manager at Glenmore Trust
Thank you for leaving this positive review, we really appreciate your feedback , we look forward to welcoming your son back into the respite service.
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Review from Maxine R (Mother of Resident) published on 3 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Noble, Registered Service Manager at Glenmore Trust
Thank you for your five star review, we're absolutely delighted to receive it, I will be sure to pass your kind words onto the staff team, we look forward to seeing your daughter later on this month.
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Review from Paul H (Father of Resident) published on 1 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Laura Noble, Registered Service Manager at Glenmore Trust
Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us, we look forward to welcoming your son back into the respite service early next year.
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The Review Score of 9.3 (9.280) out of 10 for Glenmore Trust is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.780 for Glenmore Trust is calculated as follows: ( (46 Excellents x 5) + (13 Goods x 4) ) ÷ 59 Ratings = 4.78
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Glenmore Trust is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 3 registered maximum number of service users is 0.6, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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