Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
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9.7 81 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.

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Care Provided by Cold Springs Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cold Springs Park Care Home Reviews (81)

Total of 81, showing 1-20
9.7

Cold Springs Park Care Home has a Review Score of 9.7 (9.695) out of 10, based on 23 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 81 reviews.

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Date Published

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58

Review from D S (Friend of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident here. I come to visit fortnightly. They are well cared for. The food always looks good with plenty of choice. He has a nice room which is always clean and tidy. Activities seem to have a good balance.

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Review from R J (Friend of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome. Impressed and various activities. Premises spacious, light and airy.

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Review from A N (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives my sister and myself such assurance that our mother is in a safe caring environment.
My mother has been a resident for 2 years now and it has become a home for Mum, the carers and Mum have really got to know one another.

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Review from H W (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in December 2024, staff are kind and knowledgeable. Seniors all know what is going on and are always there to speak to. All staff we see are helpful.
Hairdresser is lovely and my mum enjoys her visits.

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Review from R B (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Cold Springs for most of this year - they are settled, well cared for and safe. After years of juggling carers at home I can say that life is much better for them and for me. I know I will get a call if there is a problem and that we will resolve it together. In the meantime,
my parents are cared for by dedicated, kind and skilled staff in a place close to their home. I am grateful to everyone at Cold Springs who helps to make life comfortable for those who need extra help. Thank you.

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Review from D H (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in the care home for 2 years until her death in June. from the laundry ladies, cooks, cleaners and care staff we could not fault any of them. The care they showed to us was superb. Just a shame that someone from management sent us this 6 days after my Mother's death to fill out.
How insensitive
could someone be, could not even wait until after the funeral. Would I recommend, yes to the staff, no to certain management!

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for taking the time to complete a review for Cold Springs Park. We have responded to your concern in writing and have sent this to you. We would like to apologise again for our insensitivity and will ensure not to send review cards to recently bereaved relatives. Once again thank you for completing a review.


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Review from M F (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally friendly and approachable. The care provided is "joined up" (i.e. all team knows individual situations). Kind and always professional, clearly a well-managed team!

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Review from Rosie F (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none, my father has dementia but is treated with compassion and dignity. All the staff are kind and professional. Every member of the team makes a point of greeting every resident when they see them in the corridors etc and it makes for an immensely welcoming, friendly atmosphere.
The activities coordinators put on a good range of activities (some group and some individual) and a huge number of residents happily join in. The management team is superb and I know that my Dad is happy, well cared for, and most importantly, safe. All the staff work as one coordinated team and I am delighted to recommend Cold Springs to everyone I meet!

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Review from H B (Daughter-in-law of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole care package was wonderful from cleanliness of accommodation, keeping clothes washed and returned, personal hygiene, and dignity. The caring but fun attitude of staff from all depts was brilliant, which must be hard at some times - but we were always greeted with an update and smile when we
visited, or contact via the phone. I would highly recommend Cold Springs Park to anyone.

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Review from J L (Brother of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister moved into Cold Springs her quality of life improved immensely, she was given the care and support she needed by all the staff looking after her. She began to enjoy her life again taking part in the home's activity sessions and felt safe and secure, being treated with kindness.

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Review from J H (Cousin of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my cousin received during her stay at the care home. The staff were always friendly and welcoming when we visited and treated her with kindness and respect.
After a very difficult two years, following the tragic death of her son, it was reassuring to see her happy and
settled in her new surroundings and beginning to show some interest in things again.

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Review from John T (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short time in an emergency care placement, my mother moved into Cold Springs in August 2023 directly into the dementia unit. From my first visit I soon realised that the standard of care was second to none, I can honestly say that from the care home manager down to the cleaning staff were
all genuinely caring and supportive to all residents when we visited. My mother recently entered end-of-life care and we were determined to allow her to stay at Cold Springs where the staff treated her with a very high level of respect and dignity until she passed away. We would certainly recommend Cold Springs and a huge thank you to all the staff who not only supported and cared for our mother but the support that they gave to all our family.

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Review from O S (Grandson of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny is very happy in the home. Thank you to all the staff who care for her.

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Review from A M (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last few months of her life at Cold Springs Park Care Home. We just breathed a big sigh of relief when Mum moved in. Life had been fraught before, we were worried and Mum was unhappy but at Cold Springs, the calm, relaxed atmosphere, the wonderful care and the lovely private and public
rooms made life so much better for Mum. As visitors, we also felt very, very welcome. As Mum approached the end of her life, the care she received was even more tender and thoughtful and we will always be so grateful for that. Thank you so much.

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Review from Susan H (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very fresh and clean. Lovely day staff and my mother particularly liked one carer in particular on night shift. He was wonderful to her. I would also like to thank the activities coordinator. She kept the residents entertained most days. Works above and beyond.

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Review from Sue A (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Cold Springs feeling anxious, depressed and negative about life in general. We’d had a very difficult few weeks trying to enable her to stay in her own home, but it became obvious she needed more help. Here we are, three weeks down the line, and Mum is like a different person. She laughs
again and is enthused by activities that take place at Cold Springs and about the fact that she has new friends to chat to at meal times. She says the carers are all lovely, and the food is great. Thank you, Cold Springs, for making Mum happy again.

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Review from C S (Granddaughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my granny once a week and she always seems so happy and well card for. The home is always clean and tidy and there is always a friendly atmosphere. I feel very welcome and I'm so glad my granny feels safe and happy here.

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Review from T C (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following an unsettling time at a temporary care home, I was hesitant when Mum was given a permanent place at Cold Springs Park. However, it soon became obvious that Mum was happy, settled and, most importantly, safe. The staff are caring and supportive but also encourage Mum to keep as much independence
as possible. The activities are great to keep Mum entertained and it is lovely to see Mum socialising and interacting with the other residents. I feel content knowing that Mum is enjoying life again.

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Review from C A (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent, everyone is very friendly. Mum has settled in very well and is happy here.

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Review from S E (Sister of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Cold Springs and I have found everything perfect for her. Always clean, tidy and well-dressed. The staff are wonderful, very caring and always a smile. The food is very good and she has no complaints. Thank you all.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Cold Springs Park Care Home is calculated as follows: ( (200 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk


Frequently Asked Questions about Cold Springs Park Care Home

What types of Care is Cold Springs Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cold Springs Park Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Cold Springs Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Cold Springs Park Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cold Springs Park Care Home to the centre of Penrith?

0.7 mile(s) as the crow flies, distance by road may be significantly further.