Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
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9.7 82 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.

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Care Provided by Cold Springs Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cold Springs Park Care Home Reviews (82)

Total of 82, showing 21-40
9.7

Cold Springs Park Care Home has a Review Score of 9.7 (9.708) out of 10, based on 24 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 82 reviews.

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Review from S E (Sister of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Cold Springs and I have found everything perfect for her. Always clean, tidy and well-dressed. The staff are wonderful, very caring and always a smile. The food is very good and she has no complaints. Thank you all.

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Review from S L (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and happy to speak to you if there are any problems, there never has been and our mum is so happy to be here.

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Review from Kathleen R (Respite Resident) assisted by family/friend published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed the stay. My room was spotless and the staff were very friendly. I was made to feel very welcome and treated with respect. The food was good and overall I enjoyed my two weeks stay there.

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Review from Malcolm P (Brother of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly to everyone who visits their loved ones. The whole building radiates a very friendly atmosphere. The daily programme for the residents is so good, overall an excellent place. Couldn't be better.

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Review from D B (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of visiting Cold Spinfs is very good.
Now and again, I find the staff are overworked with difficult residents.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Cold Springs Park Care Home

Thank you for taking the time to review Cold Springs Park. Our staff are knowledgeable and experienced in delivering their care to our residents. We look forward to you visiting your Mother again soon. Should you have any concerns, please raise these with the Home Manager during your visit.


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Review from S T (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mum's care. All the staff are kind, friendly and efficient. Her room is very nice and spotless but she looks out onto a courtyard which relies on volunteers and activities assistants for maintenance which is unrealistic. It needs periodic heavy cutting back and clearing dead
plants two/three times a year would suffice and this should be included in the fees. Mum is very well looked after and the activities assistants are great at keeping her engaged in games and going the extra mile on special occasions. As a disabled visitor, the staff are brilliant at helping me visit Mum.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Cold Springs Park Care Home

Thank you for taking the time to complete a care home review for Cold Springs Park. Thank you for raising your concern regarding the garden area. Please be reassured we have taken steps to address this and are awaiting quotes. I am confident that you will see an improvement in our garden areas in the coming weeks.


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Review from Pauline T (Wife of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the weather had not been too good I was unable to visit my husband as often as I would have liked but when I was able it was very noticeable to see definite improvements have taken place at Cold Springs Park Care Home. Everywhere is looking fresh and clean. Even though I have been unable to visit,
it was noticeable how well, clean and tidy my husband was. I think the carers are very kind and caring and understand all my husband's needs.

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Review from D M (Friend of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend in the home and I have just been able to come for a visit. Wonderful to see her. She looked so well and is being well looked after. Thank you.

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Review from A H (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have felt very reassured during the difficult times, when Covid-19 was gripping the nation, that my husband was in competent and safe hands at Cold Springs Park Care Home, Penrith.
Now restrictions are lifting and activities can resume, I am sure everyone will benefit from a more open home.
All
the staff take good, genuine care of my husband and keep me informed of his condition and needs.

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Review from Lesley G (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have experienced a difficult year - Dad is now a resident at Cold Springs Park Care Home in Penrith and we are so happy with the support and care given. We have been on a huge learning curve and the staff at Cold Springs, in particular the manager of the unit, have been supportive and
understanding - nothing ever seems to be a problem and always goes above and beyond to make sure we are involved with all decisions. We know that Dad is safe and well looked after. The home is very clean and I know a complete decorative overhaul has just taken place this year. From the pictures, they have supplied the rooms look elegant, comfortable and extremely welcoming.

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Review from Malcolm H (Son of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From joining Cold Springs Park Care Home in September 2018, we have never ceased to be very pleasantly surprised by the overall standards of care, cleanliness, inclusivity and activities displayed by all members of staff - from housekeeping to management.
The facilities are well-maintained (and recently
refurbished). All rooms seem to be of sufficient size to be simultaneously cosy and spacious.
Within days of her arrival, all staff made the connection between my mother and us, referring to us by name and remembering our drinks preferences.
Activities are inclusive and made up of a good balance of physical, creative and mentally stimulating.
Also to be commended was the presence of one of the (off-duty) admin members on Christmas Day - with her daughter - to ensure that none of the residents was unvisited on the day. No less appreciated was the presence of the same member and manager at my mother's funeral.
We cannot thank you enough for the exemplary care, help and support you all displayed.

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Review from A E (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely helpful and friendly.

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Review from Joanne S (Friend of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who is in Cold Springs Park. I am unable to visit as I live far away. The staff have been very accommodating with my phone calls and Skype calls. My friend is very happy and has come on in leaps and bounds since going into Cold Springs Park. She has joined in with activities and even
when speaking to her on the phone and seeing her on Skype I can see a vast improvement in her. She says it's just like staying in a hotel.

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Review from S W (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in Cold Springs Park, she would like more activities but recognises that Covid has affected the staff's abilities to provide activities. She has an excellent relationship with staff members who show her great kindness and care for her needs. My mothers main/only complaint is
that the food can often be poor and I am concerned that she doesn't eat a well balanced diet.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care Home

At Cold Springs Park we are providing activities along with visiting. Sadly, due to Covid-19 restrictions, we have been unable to have outside entertainment but our Wellbeing Team have been providing activities within the home. The activities have included quizzes, daily exercise, crafts and gardening. Themed days are also enjoyed by both Residents and staff. Recent themes have included Kindness day, Chinese New Year, Burns night, Queens Birthday and St George’s Day. Our Wellbeing Co-ordinators are always open to suggestions for new things to do. We provide hot meals at breakfast, lunch and tea, but we are happy to accommodate hot meals at other times if requested. We also provide snacks and drinks throughout the day. We endeavour to meet Residents needs and wishes and the Catering Team are happy to provide alternatives as requested.


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Review from Carole S (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy in Cold Springs, they are always so helpful when I ring up and if they've got time, they take the phone to her so she can hear my voice, even though she can't say much. I feel they always keep me informed on everything and always seem cheerful to the residents even though having worked
in a care home myself, I know it's not easy.

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Review from C P (Wife of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Cold Springs Park last year and has settled well at the home, thanks to the experienced and committed staff. Though visits have of course been restricted, the standards of care and support have been excellent during this very difficult time.

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Review from T C (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff of Cold Springs have done a great job of keeping our relatives safe and well around very difficult times with Covid19. I am very grateful that my mum has remained well. Staff have great empathy and understand the difficulties and upset caused by Covid restrictions and have done
their best to facilitate successful communication.

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Review from R T (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first became a resident at the home, the family was apprehensive about how it would work for her, however, we need not have worried - the standard of care and friendliness is excellent and Mum could not be anywhere better. The staff have been particularly good during COVID by taking all precautions
possible to stay virus-free. Now that some limited visiting is possible, they are doing everything possible to keep residents safe as well as making visits as pleasant as possible. We could not ask for more.

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Review from D W (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received an outstanding level of care during this very difficult period. The staff have been fantastic in what must have been a very stressful time for them.

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Review from H D (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father very well looked after, all the staff polite and kind. Plenty of things to do if they want to. No complaints from the family. Food ok dad likes it keep up the good work.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Cold Springs Park Care Home is calculated as follows: ( (212 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 281 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk