Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
Submit a Review
9.7 82 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.

Show Cold Springs Park Care Home on the Map

Care Provided by Cold Springs Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cold Springs Park Care Home Reviews (82)

Total of 82, showing 41-60
9.7

Cold Springs Park Care Home has a Review Score of 9.7 (9.708) out of 10, based on 24 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 82 reviews.

Overall Experience

  • 50
  • 30
  • 2
  • 0
  • 0

Date Published

82
6
12
24
58

Review from Alan S (Son-in-law of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Cold Springs Park has a clean and well-maintained appearance, I find the management approachable and they appear to say all the right things. However, the standard of the care given to my mother-in-law is varied and the attitude of some of the staff leaves a lot to be desired. She informs me that the
quality of the food is inconsistent which is concerning as she needs to keep her weight up.
My greatest worry, however, is the number of confused residents that appear to wander the "residential" care home clearly suffering from dementia and many unable to converse. My mother-in-law has noticed this and does find it upsetting at times. On the whole, the care given is adequate but it is not somewhere I would choose for my mother-in-law were we to have this choice again. I would say, however, when asked about moving she says she does not want to move to another care home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care Home

Thank you for taking the time to complete a review for Cold Springs Park and we are very sorry to hear that the standards of care experienced by your Mother-in-law is varied and that the attitude of some colleagues is not as expected. We will share your feedback with our team and reflect on the concerns raised and reiterate our expectations of colleagues to have a professional and kind approach to all they do.
We would be delighted to complete a full review with your Mother-in-law to discuss the worries she has in regards to residents living in the same community and will strive to ease her concerns and discuss her care plan to resolve as many worries as we can. We can also meet with her and you to review the type of food she enjoys with our chef and hospitality specialist to assist to offer her a menu which she will be happier with and which will meet her nutritional needs.
Please do not hesitate to contact the Home Manager Jacqui Johnstone who can arrange this for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Regular Volunteer) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited every Friday (almost) for 11 months, bringing Holy Communion to residents. We have always been made welcome by all staff and management. Where ever possible a quiet area has been found for our short service. Residents appeared happy and well looked after. We have been invited to visit on other
days, but to date, that has bot been possible. One particular staff member has been outstanding in putting our visits in the diary and arranging/bringing residents to the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Wife of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to record my appreciation for the wonderful care and support my husband and I have received from the managers, carers and cleaning staff at Spring Lakes during the last 18 months - where I have always been received and welcomed with a smile and been listened to.
More especially during the time
my husband spent in hospital before his death - their concern and willingness to accommodate my wishes for his end of life support at Spring Lakes was a great help to me at a difficult time.
Whilst it wasn't to be, they have made my withdrawal from this lovely 'family' gentle and supportive, leaving me with happy memories that will last.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Son-in-law of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care showed to our 'Gran' was second to none. Gran spent a very peaceful end to her life. She was treated with extreme dignity and care for which we were grateful. The staff and facilities at Cold Springs are top-notch. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited the staff have been friendly and pleasant, also caring to my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gran has just recently become a resident at Cold Springs. Right from the start, she has been treated very well and she receives all the attention she requires. The staff are very supportive and treat her with great compassion and dignity. The facilities at Cold Springs are all that Gran requires and
it is great for her to be surrounded by people after spending years on her own.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F G (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care my mum has received for the last 10 years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol S (Daughter-in-law of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very welcoming and very friendly. The home is very clean, more like a home from home. Very well presented. Love that there are activities on for the residents. My mother-in-law has settled in very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelagh G (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved in here. It was a huge change for her. The process of the transition was thoughtful, caring and appropriate for mum, resulting in a safe and stress-free move. Staff then got to know mum quickly and well. I have been impressed and relieved at their patience, attention to details and
the way mum has been treated as an individual rather than institutionalised. The variety of activities and dedication of staff and volunteers is second to none. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie H (Wife of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful, very knowledgeable. My husband has settled in very well. It has put my mind at ease. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda T (Daughter-in-law of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum in Law has improved greatly since moving into Cold Springs Park Care home. Before she moved in she was insular, now she is joining in and going on outings. The staff are amazing and have really engaged with Mum. Thank you to all the staff at Coldsprings and welcome to the new manager, who is
great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Wife of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who was a resident in Spring Lakes (Cold Springs) died in January. His care was exemplary. Everyone was kind, helpful and understanding of his dementia and his last days were made so loving by the staff, who supported the family as well with care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terence R (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Cold Springs for 6 weeks and seems to like it very much. He feels safe and secure. The staff are very nice and helpful. He enjoys the entertainment and the day trip he has to Dalemain.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin O (Grandson of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good spot for Grandad. He is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa L (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, Dad loves it.
The staff are great and they have loads of time for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian H (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cold Springs Park Care Home is brilliant.
All the staff are exceptional at their jobs.
They are there for all. Very caring and good listeners.
Well done to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Sister of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Cold Springs Care Home to be a very warm friendly place. All staff very helpful, lots of good activities every day. Nothing too much trouble. My sister was very well cared for. The short time she was there and would not hesitate to go back for respite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C N (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and is happy at Cold Springs. She joins in all the activities provided by the dedicated activities coordinator, who is absolutely brilliant. We as visitors are treated exceptionally well and are always made to feel welcome at any time. We are happy with the standard of care she
receives, especially from the senior staff. Highly recommended. Lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen C (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, always welcome, get to join in with activities really enjoy the time here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed for three weeks respite.
The staff were really helpful it was a wonderful time and so good we could visit regularly and were always made welcome. Mum and dad were very well looked after. Thank you,
Cold Springs Park Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Cold Springs Park Care Home is calculated as follows: ( (212 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 281 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk