Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
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9.7 82 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.

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Care Provided by Cold Springs Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cold Springs Park Care Home Reviews (82)

Total of 82, showing 61-80
9.7

Cold Springs Park Care Home has a Review Score of 9.7 (9.708) out of 10, based on 24 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 82 reviews.

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Review from Margaret D (Friend of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Booking in my friend was dealt with in a friendly and efficient manner. She enjoyed all aspects of her stay.

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Review from J C (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the staff highly enough, they are a great bunch of people always willing to go the extra mile for the residents.

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Review from Nick M (Regular Volunteer) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has changed hands and there is a new atmosphere among the residents and staff of hope and enjoyment. Residents speak of excellent care and plenty of interesting things happening. The staff couldn't do more to help you. They are interested in their work and relate well to the residents. It is
a real pleasure to conduct church services here!

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Review from John J (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall we are satisfied with the care given to Mother. We were not too happy when she was transferred to Spring Park as we did not think at the time her dementia had progressed far enough to warrant this, however, it probably has now. Mother gets quite frustrated that there is no one apart from staff
that she can have a conversation with. The rooms in Spring Lakes are rather shabbily furnished.

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for taking the time to complete the review. I appreciate all feedback and have taken note of all comments made.


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Review from R P (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is safe for all residents, warm and friendly and the management and staff are very caring towards residents and family members. Nothing is a problem.

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Review from Florence F (Relative of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good home with ver kind and considerate carers, which is very important to all the family, which gives everyone peace of mind.

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Review from Kenneth W (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home is made by its staff and Cold Springs has the best. They treat residents with great respect and are invariably patient, kind and thoughtful. A true home from home.

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Review from C B (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used three different care homes within the Penrith area and I have to say this care home is by far the friendliest, caring home my mum has been in for respite.
The care team are so helpful. The manager is so professional, approachable and always at the end of the phone.
Moving forward I will
be only using Cold Springs. The only negative is the activities lady who can be a little rude and always in a rush.
This is my only negative.

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for your very kind comments about Cold Springs which I will pass on to the staff. We will also take on board your comment about the activity staff and improve this area.


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Review from June M (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find all the carers and nurses very helpful and kind. Our mum seems to enjoy the food and everywhere is kept neat and tidy.

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Review from Gillian L (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall improvement since Cold Springs has been taken over by HC-One (not before time). The atmosphere has changed for the better, public areas are brighter and cleaner. What a pity this doesn't get a mention in the local papers. All too ready to condemn, never giving praise when there is a marked
improvement all round.

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Review from Andrew G (Regular Volunteer) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the pastoral care coordinator for St Andrew's Church Penrith and over 2017 (and into 2018) I have visited the home every month. I find the management very helpful and doing a good job, as do the nursing staff with the residents and their care. I am aware some residents do present difficulties but
they are dealt with by compassion and dignity. The home and rooms are clean and I find the staff amenable to the approaches I make.

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Review from Jane G (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for over five years.
We love the place, the care is exceptional and the environment light and airy. The only "area of difficulty" at the moment is that as mum doesn't have dementia, she needs a lot of intellectual stimulation (even though she doesn't remember it) so more
activities please. Otherwise, every aspect of the facility is wonderful.

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Review from Mrs L (Relative of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home excellent and friendly at all times. Didn't agree with the report. Management are excellent along with staff they always put the residents first. Clean and tidy home. I would highly recommend Cold Springs Park to any of my family including myself.

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Review from D M (Resident) assisted by family/friend published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cold Springs Park Care Home provided us with a much needed short-term solution to an unexpected family emergency. Our thanks to the manager and her team.

Reply from Jayne Duck, Customer Servicies Administrator at Cold Springs Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from PM (Great-grandson of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are happy with the standards of service, care and facilities in Cold Springs Park Care Home, we feel that our Gran is being looked after well and treated with dignity. The staff are caring and professional and we have no complaints.

Reply from Rose Pickering, Customer Service Administrator at Cold Springs Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Angela H (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father suffered a brain injury following a fall at home. On discharge from hospital, his mental capabilities were quite limited so he needed respite and rehabilitation in a care home, with the final goal being to return home. Initially, dad was placed in the secure dementia ward which was very distressing
for him, due to the other residents' behaviour.
He was moved into normal residential area after a few weeks with his cognitive function improved - 2 weeks later has returned home and continues to improve. The care and homely surroundings of Cold Springs were exemplary. The only thing lacking were facilities for ongoing cognitive therapy such as a kitchen area.

Reply from Jayne Duck, customer srevices administrator at Cold Springs Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Pauline (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for the past 15 months. She has, since entering this home improved dramatically she has put on weight and stimulated by the activities in which she participated each day.

Reply from Rose Pickering, Customer Service Administrator at Cold Springs Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Dorothy D (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only been here for a while, I like my room very much and I hope to make friends with my fellow residents. All the workers here are very helpful.

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Review from Aidan M (Regular Volunteer) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been working here as a volunteer since November 2015 and everything I have seen here so far has been excellent. The residents I have spoken to seem to enjoy staying here and there is always a range of activities for them to do. The staff are all very friendly to both residents and visitors and
are always happy to help with anything requested. I would definitely recommend Cold Springs to anyone who needs a care home.

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Review from J T (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and father-in-law are in this home, my father-in-law has been here for last 3 years and the care in Spring Lakes has been excellent so when the time came for my father to go into residential care I had no qualms about getting him into Cold Springs. The level of care is excellent staff
attentive both to residents and family, nothing is too much trouble. I am always updated if there are any issues, staff are very approachable, from maintenance, cooks, cleaners and carers they are always friendly and I cannot recommend this home enough. I do think the cost is very expensive compare to homes in other areas.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Cold Springs Park Care Home is calculated as follows: ( (212 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 281 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk