Winters Park Care Home

Pategill, Penrith CA11 8RG
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9.7 59 Reviews
  • Winters Park Care Home, Penrith
Winters Park Care Home, located in the historic market town of Penrith in the Lake District, provides personalised residential and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Residents benefit from lovely en-suite bedrooms, a hair salon, landscaped garden and a wellbeing programme which encourages each person to pursue well-loved hobbies, try out new ones and to engage with the local community.

Winters Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Winters Park takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Penrith community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Winters Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Winters Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Winters Park Care Home Reviews (59)

Total of 59, showing 1-20
9.7

Winters Park Care Home has a Review Score of 9.7 (9.745) out of 10, based on 13 reviews in the last 2 years. Over all time Winters Park Care Home has 59 reviews.

Overall Experience

  • 45
  • 13
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Review from B D (Husband of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Winter's Park is a very caring and friendly place. The rooms are kept clean, linen and clothes laundered and looked after. The food is good quality and varied. The programme for the week shows enterprise in its activities. Whereas the management is unobtrusive, the staff are most obliging, helpful and
friendly and make you feel welcome. Si the residents are treated with the dignity they deserve, you know they are safe, secure and loved. The overall experience is good value for money.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Winters Park Care Home

Thank you for taking the time to leave a wonderful review of our home, we value all feedback it helps us to improve our services, please speak with the Home Manager on your next visit to the home we be very happy to discuss any observations you may have in further detail.


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Review from G B (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a reluctant resident who has memory problems. It has taken five weeks to accept that she needs full-time care. The staff have won her over, the level of care and support is excellent. Mum is always clean and tidy. Mum enjoys the organised activities.

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Review from Tom K (Son-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited the resident on a number of occasions and what is striking is the service mindset of the staff and the extent to which they are customer-focused. Staff are professional, accommodating and caring, the food is excellent (I've had some of it myself), the activities are plentiful and varied
and appear to be much appreciated by all (even if not all residents are participating) and very well facilitated by a dedicated person. The fact they have a resident cat and a visiting dog adds to the personal character of the place.

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Review from D S (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. The food is superb. The "house" is clean. Staff have gone above and beyond to help my mother who broke her leg.
Super variety of activities and wonderful celebrations of holidays and anniversaries.

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Review from T K (Grandson of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very fantastic, very friendly and helpful. They have been amazing in helping my grandmother with her broken leg. Very cosy atmosphere with great community and music. Activities are plentiful and the food is good. Overall, great experience.

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Review from E W (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that mum receives. The staff are constantly welcoming, attentive and kind. It is reassuring to know that everyone knows mum and is aware of her condition. It is lovely to see more activities taking place, the amount of thought and imagination going into these are amazing.
The newsletters with photos and dates for future events are a welcome addition too. Decorations and furniture have been installed and up dated, making Winters Park more welcoming and homely.

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Review from J W (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been looked after really well. She particularly likes taking part in all the activities. All the staff are very caring and fun.

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Review from L T (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the Entertainment Coordinator came to Winters Park my mother has been much happier with all the entertainment available, she loves to play bingo and enjoys music and watching everyone join in with singing etc. All the staff are lovely and very caring.

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Review from Annie C (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so caring, friendly, and the accommodation is clean and fresh and my mum is so happy here which means everything.

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Review from Angela M (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been exceptionally looked after whilst he has been at Winters Park Care Home. The care is second to none and Dad has improved continuously whilst he has been here. All care is carried out with care and compassion and Dad is very happy here. As a family, we have been welcomed and kept up to date
with Dad's progress.

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Review from J W (Daughter-in-law of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the respite care provided for my Mother-in-law. This is our first experience of a care home and we think it provided all the support our family member needed following her operation. The food and beverages provided were super. The staff are very loving and really do treat the
residents like family members. For many, it is a job but you see a real understanding of each resident's needs. We also felt part of the extended family which was lovely. If I could recommend two things - more frequent baths/showers and better-organised washing of clothes.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Winters Park Care Home

Thank you for taking the time to complete a review for Winter’s Park Care Home and for your kind comments regarding our care and our team, we really appreciate your feedback and will share it with the team.
We try our best to accommodate people’s preferences with bathing/ showering and laundry expectations and will review both these areas. Thank you once again for sharing your feedback and please accept our apologies if we have not met your loved one’s expectations in the areas of bathing/showering and laundry care.


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Review from Pat J (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam moved into Winters Park Care Home in March 2023. The staff are very thoughtful and caring, as my mam's ability is very limited. She enjoys the food and the activities, especially bingo and the puzzle sheets. The laundry is well cared for.

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Review from Lynn R (Regular Volunteer) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited Winters Park Care Home, Penrith to provide entertainment with our ukulele group. We had such a lovely time that I wanted to share my experience. Every member of staff greeted us with a smile. They were all so positive, friendly and welcoming. I noticed how they treated every resident
with kindness and respect. The whole place has a happy vibe and they even have a resident dog, Vinny. He was extremely well trained and calm. I think he even enjoyed our music! I understand the food is very good here, so all in all, I left with a very positive feeling about Winters Park and look forward to visiting again soon.

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Review from L B (Friend of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a friendly happy place!
My friend was settled and happy on my visit, and I was impressed by the atmosphere and the care given by the staff. Nothing was too much trouble, I met the manager and staff who were all very helpful. Hopefully staying for lunch on my next visit as was offered by a lovely
member of staff.

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Review from Harriet M (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a family friend for the first time in January 2023 and was so impressed with the home. The place was lovely, warm and welcoming, the residents all seemed happy and stimulated, and the staff were welcoming and engaging. My visit lasted about two hours, and in that time, we were offered refreshments,
a game of table tennis, took part in a quiz and were shown around by our friend and the staff. I was particularly impressed with the homely feel of my friend's en-suite room and the attention to detail; the colouring pencils on offer were good quality and sharp! It is these things that make a difference in the quality of life for our most vulnerable. I only wish my own mother-in-law had had the same experience for the last 18 months of her life recently. This is a great example of how the care sector should be! Looking forward to visiting again.

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Review from M H (Grandson of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my gran was at Winters Park the staff always treated her with great respect and dignity. All staff were always kind. The food always looked delicious. The manager and admin were always happy to help.

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Review from C M (Grandson of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was treated with kindness and respect when she stayed for respite at Winters Park. The staff are very friendly, does not feel like a care home, but more of a proper home. The manager was very helpful with my constant enquires. Food and activities were much enjoyed by my grandmother. She
can't wait to come back!

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Review from Patricia D (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Winters Park. All the staff are lovely, and one lady has been more than helpful. I found my mum coming into the home very stressed but put at ease as soon as I came to look around. My mum is happy and well looked after. She loves the food and all the staff who show her a lot of
kindness, care and support.

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Review from Angela P (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the care and respect given to our relative, she has been treated with kindness by every single member of the home.
As a result, she has settled and feel safe and secure where as at home she was anxious and lonely. for us as a family we have peace of mind knowing she
is here, closer to us with friends, activities and support twenty four hours a day. I only wish we hadn't struggled so long at home, and would advise anyone in the same position to see the positives of a good care home.

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Review from Martin H (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been numerous instances of me catching staff being kind and caring towards my mum i.e. they don't know I was there. This assures me the staff are making Mum's care the number one priority. There is plenty of staff; always someone who will help. I made the right choice in Winters Park - I
trust the team to care for my mum 100%.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Winters Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Winters Park Care Home is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winters Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Winters Park Care Home

What types of Care is Winters Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Winters Park Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Winters Park Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Winters Park Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Winters Park Care Home to the centre of Penrith?

0.8 mile(s) as the crow flies, distance by road may be significantly further.