Winters Park Care Home

Pategill, Penrith CA11 8RG
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9.7 59 Reviews
  • Winters Park Care Home, Penrith
Winters Park Care Home, located in the historic market town of Penrith in the Lake District, provides personalised residential and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Residents benefit from lovely en-suite bedrooms, a hair salon, landscaped garden and a wellbeing programme which encourages each person to pursue well-loved hobbies, try out new ones and to engage with the local community.

Winters Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Winters Park takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Penrith community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Winters Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Winters Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqueline Johnstone (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Winters Park Care Home Reviews (59)

Total of 59, showing 21-40
9.7

Winters Park Care Home has a Review Score of 9.7 (9.745) out of 10, based on 13 reviews in the last 2 years. Over all time Winters Park Care Home has 59 reviews.

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  • 45
  • 13
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  • 0

Date Published

59
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Review from Ronald W (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is now three years into my mother being at Winters Park, and we feel as a family so lucky to have her cared for in such a fantastic manner. The staff are unbelievable in their care and attitude. (We are lucky, lucky, luck!).

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Review from Jennifer W (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment on the food and drink as my husband has poor communication. He is a young 72-year-old and I don't think there were many activities for him, which is why the value for money is poor.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Winters Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our Activities Coordinators use their energy and ideas to deliver a lively programme of home activities which consider residents' individual interests and abilities. Residents are actively encouraged to engage in these activities and relatives are welcome to join in the fun too. Please be assured you are always most welcome to come into the home during mealtimes to assist your husband or to have a meal together in his room or a private area of the home. Please contact the home if you wish to discuss this further.


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Review from M S (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the care home since September 2021 and during the time he has been there, it has been under Covid lockdown rules. This has been difficult to adjust to and hasn't given me a fair opportunity to assess the home adequately. I have put the activities as poor but that has been because
of lockdown, residents haven't been able to mix freely with each other and visitors. I know that the staff have been able to improve this situation.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Winters Park Care Home

Thank you for taking the time to review Winters Park, we value your feedback and it helps us to improve our service, as the last few years have been very challenging keeping our residents and staff safe whilst adhering to Covid-19 restrictions. We are pleased to announce we are reintroducing entertainment in the garden areas. Each person’s interests are taken into account when planning their social activities and the hairdresser is now back on site. It was lovely to chat with you the other day, please feel free to drop in at any time for a chat - our door is always open.


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Review from Roger P (Nephew of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Winters Park have been extremely helpful and kind to my aunt. She agreed to try Winters Park for a 4 week respite period after having a few falls and then made the decision she would like to stay.

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Review from Pat R (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Winters Park after a stay in hospital over Christmas and New Year, to recuperate. At 92 he was still living alone. After discussion with him on day 5 he agreed to stay longer and get stronger before returning home. With all his family living out of the area this was a huge relief to
us, finally he admitted he needed care, eating properly etc.
8 months on he is still there, thankfully, especially during this pandemic. It’s his home now, he loves it. His words from a very astute, intelligent man are, 'I have everything I need here, it’s a 5* hotel. Everything done for me. Food top-notch, staff are absolutely wonderful and caring, I want for nothing.'
Praise indeed from a very independent man! From the family, we can sleep at night knowing he is been so well looked after, even to him enjoying his odd glass of wine.
Well done to all the team at Winters Park, you work so hard especially in these uncertain times. Definitely recommended.

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Review from James R (Son-in-law of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one when my father-in-law arrived from hospital it became obvious he would settle in straight away. He was treated with great respect, kindness and friendliness. The staff have ensured that his residence at Winters Park guarantees excellent care, deep admiration for him and given him great
peace of mind.

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Review from Patricia B (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend Winters Park more.
Before my mam became a permanent resident she spent several respite periods at Winters Park and on each occasion, she was treated with great dignity, care and made to feel part of the home family.
Since becoming a permanent resident she has settled in and the
care for her and her dementia has been great. Although we would prefer her not to be in a home, dementia is a cruel disease that doesn’t discriminate against anyone, knowing she is safe, well and happy makes the situation bearable, Winters Park has given us this.
It has been hard during COVID but Winters Park have coped well and knowing how well they are looking after my mam has given great peace of mind. They have tried to do regular FaceTime chats which we have appreciated. Overall very happy with Winters Park, my mams new home.

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Review from Clare M (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do feel that Mum is quite happy at Winters Park and would recommend this care home in Penrith to others. The staff are extremely warm, friendly and caring. I haven't been inside the home since March (Covid-19), but expect standards will still be high.

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Review from Michelle W (Stepdaughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always difficult coming to terms with when a relative can no longer be in their own home. It is therefore reassuring to find somewhere like Winters Park that can care for your relative as you do. The size of the home is not too big and has different areas for the resident's needs. The staff are
caring, approachable and professional. Myself and my family have been visiting the home for over 2 years now and have always been happy with the home and the way it has continued to improve the resident's surroundings, care and experience. They have regular meetings and always striving to improve resident's care. This includes their surroundings inside and in the garden, entertainment and including the wider community so as not to feel isolated (pre-Covid).

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Review from Kathleen W (Daughter-in-law of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is of course at a very difficult time in everyone’s lives. COVID-19 has brought huge challenges to the care of the elderly in care homes.
We can not thank enough the management and staff of Winters Park for their care commitment and diligence throughout this time.
They have provided the
love and affection that we have not been able to.
They have provided the means to communicate at a time when we aren’t able to visit ... They give us peace of mind ... They are amazing individuals .... Our mother loves you too.

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Review from Peter S (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother came into Winters Park for respite due to circumstances she was in lockdown. Although reluctant to admit it, she has settled well and now is content to the point she is laughing, something I have not heard since my father died. I think that says it all!

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Review from Jane A (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Winters Park in March, just before lockdown, and I have been both relieved and delighted at the quality of life my mother is now enjoying. She is much happier, eating well, and enjoying the social interaction. She often praises the staff for their care and good humour. The atmosphere
in the home is very positive and when my mother had a medical problem recently, it was dealt with swiftly and sensitively. Both my mother and I agree it was an excellent decision to choose Winters Park.

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Review from F A (Friend of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and welcoming. Secure access. Staff hard working and very friendly.

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Review from D S (Wife of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well cared for. He has been here since November and is as happy as can be expected with his condition, he has Parkinson's.

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Review from Marie D (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% the best place to look after Mom. The staff are kind and caring to both parents. If I get old I will book myself in if can. Thank you to all staff, it's a happy place be.

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Review from J D (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the care home wonderful as they look after our Mum and particularly our Dad for two weeks as he needed respite; he was 100% better after he left. The staff are lovely and very helpful.
As a family, we feel happy our Mum/Gran is in the best place for her.

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Review from Hilda (Friend of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and well presented. The staff are always welcoming and helpful.
My friend is always well looked after and kept clean and tidy.
I am always offered a drink and a biscuit.

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Review from K W (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a weeks respite care due to having an eye operation resulting in serious vision impairment. The standard of care she received was highly professional and tailored well to suit her individual needs. Her experience of the home is one of respectful and helpful staff who made her stay relaxing
and supported. It's given her the break she needed to allow her to return to independence.

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Review from Vikki B (Granddaughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been wonderful to my mum who has been looking for respite care for a family member. She has provided a lot of support and information and just provided much needed care and advice at a very critical time. I really would encourage you to visit Winters Park and speak to the team there.
I can’t praise them enough.

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Review from G B (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly impressed with Winters Park Care Home and pray every day in thanks for staff and kindness given to residents, including my Mum (aged 99).
Two members of staff, in particular, are superb and the new manager is 'just the ticket'.
The latter has brought 'Tigger' the kitten into the
home and Mum loves this little cat.
My husband and I have no worries about Mum's care and support and are very grateful for the day to day security Mum feels.
Thank you and God bless.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Winters Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Winters Park Care Home is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Winters Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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