Review from L H (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

Winters Park Care Home is a clean, well maintained, friendly and caring establishment.
The staff are professional, attentive and efficient.
All matters pertaining to my father's care which I have raised have been dealt with promptly and appropriately.
I am impressed and pleased with the care he has

received.

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Review from P D (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for several years and the quality of her care has varied mainly in relation to the quality of staff and their management. Recent staff recruitment has been encouraging and the current acting manager inspires significantly more confidence. My mother's challenging behaviour

at times stretches the patience of all staff but with one or two exceptions, their response is impressive.
Food quality has been variable - apparently poor at times. When the cost of care is compared with an apparently similar provision in London and the South East, it appears to be very high. However, the cumulative effect of very good care by the vast majority of staff has seen a great improvement in my mother's mental health.

Reply from Clare Sheehan, TBC at Winters Park Care Home

Thank you for taking the time to complete a review for us and for your kind words which we will pass onto the team. At HC-One we take all concerns very seriously and will share your comment with the team to learn lessons and to improve our services.
We are delighted you feel the new Acting Manager is making a difference in the home and we will continue to strive for the best levels of kind care within all our Departments including Residents wellbeing and the quality of our food to ensure continual improvements are made and your Mother receives a good value for money service. We welcome you to discuss your Mother’s care at any time with our Team, please do not hesitate to contact us in the home.

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Review from Patricia S (Relative of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience

This was my second visit to Winters Park to see my 91-year-old aunt who has now been a resident for 10 months. I was happy to find that my first impressions were confirmed. The atmosphere was so pleasant and everywhere was so clean and orderly. A beautiful place. My aunt is so happy there and calls

the staff "the girls" and the "young men". Everything and everyone first class.

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Review from J W (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

When visiting my mother I find the care home very welcoming and I put this down to the staff working there.

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Review from Clive W (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the work they all do. Look after my mother very well.

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Review from Judith J (Private Carer of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

I have been visiting a service user in Winters Park for the past few months - usually twice a week, and have found everyone, without exception, to be kind, helpful, sympathetic and upbeat.
Staff and are happy to do whatever it takes to make my visit go smoothly, and communicate change of plans/ times

with no fuss.
Senior staff, nurses and domestic staff call me by my name, a nice touch!

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Review from J G (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Placing mother in a home at 99 years old was a difficult decision. Winters Park was the place. Care is excellent, the care people are superb. I can visit mother at any time. The home manager is a lovely lady.

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Review from E S (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Winters Park Care Home have kindly and professionally looked after and cared for our 99 year old mother since she went there for emergency respite care.
She is now happy and well, benefitting from the companionship of others, good food and the stimulation of activities on offer on a daily

basis, while still being able to have her quieter moments in quiet lounges and her room which looks onto gardens, which are enjoyed outside on warm days.

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Review from Barbara H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

I came into Winters Park to see my father 2-3 times a week. I find the staff very helpful and cheery. The home is currently undergoing refurbishing and is looking very good to date. I think my dad's room could do with a refurbish too. Overall I'm very happy with the care dad receives.

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Review from J B (Relative of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

My cousin is extremely happy and content at Winters Park. The staff treat her with the utmost love and respect at all times. The home is clean and welcoming to everyone. The manager is very helpful and approachable any time and available at all times including at weekends. We couldn't be more happy

with everything at Winters Park.

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Review from Christine M (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother passed away on March 10th 2018 at the age of 96 after almost 4 years in Winters Park. She was very shaky and uncertain when she arrived after a sequence of falls and infections. Gradually, she gained confidence and her health stabilised. She often said she felt safe and praised the food. The

staff were quick to spot medical problems and call out the GP. We think we were lucky to find such a good care home; outstanding care from very nice people.

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Review from Diane M (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Winters Park for 14 months and has received excellent care and support over a very difficult period. She has to attend hospital appointments every month and the staff accompany her and see to her every needs. All the staff are so kind and patient, I would have no hesitation in

recommending Winters Park as a caring home for relatives and friends.

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Review from J N (Granddaughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My grandmother is a resident here and appears relatively happy, she enjoys the food and repeatedly tells us how good it is. Nana gets on well with other residents but isn’t a fan of the activities provided which include quizzes and games but knowing my nana this is probably more a personal preference.
The

home is a little dated but always clean. Nana's room is a reasonable size and includes an en-suite toilet which could do with updating.
Staff appear kind and caring, but I have found one particular senior member of staff a little unapproachable but Nana seems to get on OK with them. She does however on occasion complain about the noise of doors banging in the night but I suppose this cannot be helped as there must be some activity in the home at night.
There may be areas that require improvement but on the whole, my family are happy with the care my nana receives.

Reply from Clare Sheehan, Care Advisor at Winters Park Care Home

Thank you for taking the time to provide your feedback about the home and I am pleased that your nana is happy and finds the staff to be kind and caring. We will look at the other issues you raised and take steps to address these.

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Review from Joyce E (Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy here.

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Review from G A (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff are helpful and friendly.

Reply from Jayne Duck, Customer Services Administrator at Winters Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Catherine B (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience

Winters Park is a good care home. Nice carers, good food and décor, nice grounds and near town. Pleasant fellow residents.
The outings are well arranged but the games are routine, new ones needed I think.

Reply from Emily Wilson, Customer Service Administrator at Winters Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.

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Review from D B (Son-in-law of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience

Mum is unsettled at present because of the lack of a permanent management and insufficient staff at times.

Reply from Rose Pickering, Customer Service Administrator at Winters Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Nicola S (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience

First, my father and subsequently my mother have been residents at Winter's Park Care Home. I have been very impressed both with the professional and caring support that they have received and also with the communications between the staff and myself (I do not live in the UK).

Reply from Rose Pickering, Customer Service Administrator at Winters Park Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Joan T (Friend of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience

Whenever I visit my friend I am always made to feel welcome. When I am there on weekdays it is interesting to watch the activities taking place (and sometimes joining in) and to see the way that the residents respond to the activities co-ordinator, everybody is made to feel a part even those who do

not find it easy and they receive all the help they need which helps to draw them out. The staff work hard and always find time for the residents.

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Winters Park Care Home

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