Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.7 57 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Croft Avenue Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Teresa McGuiness (Home Manager)
  • Admission Criteria
    • Privately Funded, Local Authority & NHS
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Croft Avenue Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,448 – £1,448
    • Self-Funded Residential Dementia Care £1,448 – £1,448
    • RESPITE Self-Funded Residential Care £1,448 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £1,448 – £1,448
  • (these prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.


  • Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.


Croft Avenue Care Home Reviews (57)

Total of 57, showing 1-20
9.7

Croft Avenue Care Home has a Review Score of 9.7 (9.728) out of 10, based on 24 reviews in the last 2 years. Over all time Croft Avenue Care Home has 57 reviews.

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Review from Fiona H (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and mum are both looked after and safe. All the staff are so friendly and helpful and nothing is too much trouble. Croft Avenue Care Home is like one big family and I'm very happy my parents are being looked after so well.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your very kind words. We are very grateful!


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Review from Sue A (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Croft Avenue for 2 weeks. In that time we can see he is being cared for by a team of dedicated carers who put the residents first. They have made him feel welcome in a calm, friendly, relaxed way. There is laughter, fun and above all a sense of humour, which dad has responded to
well. We are always made to feel welcome when we visit any requests we have are dealt with promptly and efficiently, nothing is too much bother! The food is very good, always plenty of choice. There is a good variety of activities available, we are so pleased to see dad is joining in. We as a family are extremely happy with the care dad is receiving. Thank you to all the staff at Croft Avenue.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for leaving a review, we are so pleased that your dad has settled in so well and that you are enjoying your visits! Welcome to the Croft Avenue Family!


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Review from Elaine B (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for at Croft Avenue Care Home for almost two years. The staff are amazing - always so very polite and so very respectful of the residents. Special mention to the receptionist who always welcomes us with a huge smile.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

What lovely words! Thank you so much for leaving a review for Croft Avenue.


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Review from Denise S (Friend of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a good atmosphere when you walk in. All staff friendly. Lots of activities going on. My friend is very happy there.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your kind words! We are thrilled that your friend is enjoying living at Croft Avenue. We look forward to seeing you again soon.


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Review from Shelia M (Sister-in-law of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister-in-law moved into Croft Avenue Care Home, she has got a new lease of life. Her days are filled with different activities, and she loves the garden. She has a nice clean rooms, loves the food, and the staff are great. Visitors are made very welcome too, when you walk in it has a nice
friendly atmosphere. Care homes haven't had good press lately, but I would recommend Croft Avenue 100%.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

What kind words! Thank you - we really appreciate it and we are glad that your sister-in-law enjoys living at Croft Avenue.


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Review from L W (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is very good and she is very content. Her room is always clean and tidy and the staff are all very pleasant and welcoming. She enjoys the food and the many activities that the staff organise.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for leaving a review, we are really pleased that you are happy with your mother's care. Our food and activities are very popular!


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Review from J W (Niece of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. My aunt has settled in so well thanks to the helpful and pleasant members of staff. Everyone is made to feel welcome and cared for.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We really appreciate your kind review. We are pleased that your aunt has settled in so well, we will pass your words onto the staff team.


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Review from J F (Friend of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure coming to see neighbour. From the moment you step foot into Croft Avenue, the warmth and friendliness of the staff is wonderful. My neighbour continues to enjoy living here and now considers this her home. She continues to thrive. She loves the activities and helps the other residents
too. A few of us visit every week and even the other residents have chats with us. For anyone looking for a care home for relatives, this is definitely first rate.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for leaving such a lovely review. We look forward to your visits!


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Review from A W (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a great atmosphere in Croft Avenue, the staff are helpful and informative. Residents are looked after and my friend is always happy here.
Any concerns are dealt with efficiently.

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Review from Susan B (Sister of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Croft Avenue for your continuing care and support for my Brother. You are truly exceptional people and a five-star credit to the caring profession... Also thank you for all the support you give to me and my husband.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

What lovely words! We appreciate them and will pass them on to the Care Team.


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Review from J H (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Croft Avenue for about 6 months now and I can't speak more highly of how she is being cared for both physically and mentally. The care staff have been excellent and it takes a weight off our family's shoulders to know that she is being so well looked after.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for your lovely words, we appreciate it!


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Review from S T (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Croft Avenue for nearly three years, she is happy, settled, content, and putting on weight!
The staff are so caring and attentive, help is always at hand, and any questions are answered promptly and efficiently.
The name has recently been decorated and refurbished to a high standard,
there is a homely atmosphere and I do enjoy visiting as there is a lovely group of residents in at the moment who are all friendly and chatty. Big thank you to all the staff.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your kind words, we appreciate it!


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Review from S F (Friend of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who is a resident, so I don't have any comments on some aspects shown below. However, the lady I visit seems happy and cared for. The staff I have encountered treat her with respect and are friendly and approachable. There seems to be a lot of joy in the place and it has a welcoming
and pleasant environment.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for taking the time to leave a review, we appreciate it. We love that you feel that there is a lot of joy in our home!


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Review from S E (Granddaughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has had a rough few years with illness and prolonged hospital stays, leading to us having to find residential care.
I can honestly say I had serious doubts about Croft Avenue, but a week in, she was thriving! She is spotlessly clean, entertained and well-fed, and it is heartwarming
to see the relationship she has with the staff!

Reply from Kim Rogerson, Director at Croft Avenue Care Home

We are glad that your grandmother has settled in so well; thank you for leaving a review. We really appreciate it!


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Review from Ann T (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eating well each. At table with 2/4 people. Full meals, cup of tea and biscuits - each day.
Mostly brushing my own teeth.
Enjoys having visits from me and 2 brothers and local female with sister in Australia and family in South Scotland.
Walks herself around the home - up and down from own rooms
walking to and from meals and toilet.
Likes doing knitting in different colours.
Pleased with support and encouraging of staff.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for taking the time to leave a review of Croft Avenue Care Home, we really appreciate it


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Review from K W (Daughter-in-law of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Croft Avenue are kind and caring. They treat each resident as an individual and cater to their needs accordingly. I feel that my mother-in-law is safe and well looked after.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou for your lovely review; we really appreciate it.


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Review from L E (Granddaughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with lovely staff and a lovely environment. Real sense of companionship and the communication from the staff was brilliant from the start. Can't thank you all enough and we would recommend Croft Avenue to others considering care.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your kind words, they are really appreciated.


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Review from I H (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impressions of the home are of a light, airy, clean, comfortable home. The staff are all approachable, efficient, caring and fully aware of Mum's needs. Mum's initial anxiety was quickly eased and she frequently refers to the staff's kindness.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for your kind words, it is really appreciated.


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Review from K S (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Prompt, professional action when my mother fell in her room on 20/10/23. I am always contacted by a senior member of staff when there are issues of concern regarding my mother. I find all members of staff very approachable, welcoming and informative.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your lovely words, I will pass them on.


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Review from Carole D (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Croft Avenue Care Home for nearly a year now. She is very happy, really enjoys company and taking part in the many activities. she is always clean and tidy and in the main lounge area with other residents. The staff without exception are really friendly and helpful. My sister
and I are genuinely happy with all the care mum receives. She has Alzheimer's and was no longer safe in her own home.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you very much for your review, we really appreciate it.


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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Croft Avenue Care Home is calculated as follows: ( (215 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 279 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care is ensuring each and every Resident receives individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Teresa works closely with her colleagues to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Croft Avenue.


When asked what she enjoys most about her role, Teresa remarked:


“I just love to make a difference in people’s lives, no matter how big or small, it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer, she also enjoys spending quality time with her friends and family.


If you would like to find out more information about Croft Avenue, Teresa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Croft Avenue Care Home

What types of Care is Croft Avenue Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft Avenue Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croft Avenue Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Croft Avenue Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Avenue Care Home to the centre of Penrith?

0.3 mile(s) as the crow flies, distance by road may be significantly further.