Croft Avenue Care Home

Wordsworth Street, Penrith CA11 7RJ
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9.7 57 Reviews
  • Croft Avenue Care Home, Penrith
Located in a scenic area of Penrith, in the Lake District, Croft Avenue is an inviting converted care home offering residential care and support.

The extensively trained team will deliver all the specialist care and support services that loved ones require.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.

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Care Provided by Croft Avenue Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Teresa McGuiness (Home Manager)
  • Admission Criteria
    • Privately Funded, Local Authority & NHS
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Croft Avenue Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,448 – £1,448
    • Self-Funded Residential Dementia Care £1,448 – £1,448
    • RESPITE Self-Funded Residential Care £1,448 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £1,448 – £1,448
  • (these prices are only a guideline, please contact Croft Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.


    Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.


  • Parking

  • Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.


Croft Avenue Care Home Reviews (57)

Total of 57, showing 21-40
9.7

Croft Avenue Care Home has a Review Score of 9.7 (9.728) out of 10, based on 24 reviews in the last 2 years. Over all time Croft Avenue Care Home has 57 reviews.

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Date Published

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Review from S T (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Croft Avenue Care Home for two years now and has settled in really well. She has made new friends and participates in some of the many activities that are are organised in the home. All the staff are so caring and approachable and pleasant to my mother as a resident and to me as
a visitor. The ambulance service originally recommend this home to us for my mother and it's a decision we don't regret. I can't thank Croft Avenue enough for their ongoing care.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you so much for your kind words, we really appreciate it.


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Review from R W (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I write this review as a visitor. The security was casual but safe. The staff were friendly, helpful and polite. Having rooms/areas available to chat with Mum, away from noise and other residents was perfect. I was happy in the knowledge that Mum could be left to sit in peace alone at times, with staff
close by to meet her needs if Mum so wished.
Thank you for a pleasant, restful relaxing stay.

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Review from A T (Great-Niece of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is being very well looked after; I cannot tell you how lucky she is to be looked after by so many amazing people. They are all so patient with her as she is so demanding, especially through the night. Everyone is so easy to talk to if we have any problems.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thank you for taking the time to leave such a lovely response; we really appreciate it.


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Review from Catherine J (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and attention my mother receives in this care home. All the staff are very good with her and I know she is in safe hands here. The only complaint my mother has is the food, which isn't always to her liking but otherwise, she has nothing but praise for all the care staff.

Reply from Kim Rogerson, Director at Croft Avenue Care Home

Thankyou very much for taking the time to leave feedback, we really appreciate it.


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Review from Elizabeth F (Sister of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has made many new friends at Croft Avenue Care Home, both among the residents and the staff. He says every single member of the staff is great. I find the home a very caring and cheerful place and this is down to all the excellent staff. Thank you all.
I see the many activities in the newsletter
but my brother prefers not to join in. I wish he would but it is his choice and the home respects his wishes.

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Review from Stuart H (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care home, the staff go out of their way to please and Mum seems very content with her surroundings and says the food and care are very good. Mum's hearing is very poor but the staff are always willing to help with my phone calls which is very much appreciated.

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Review from A W (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff in the care home are very friendly and accommodating. We enjoy reading the newsletter and seeing what the residents have been doing. It is great to know the staff carry out so many fun activities with the residents. We are very pleased with the care our relative is receiving in the care home.

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Review from Kim D (Granddaughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft Avenue Care Home really puts a lot of effort into making sure the residents are well looked after and there appears to be lots of activities which are communicated to us regularly in a newsletter. As a relative that lives a fair distance away, it really is appreciated we can see what has been
going on and feel engaged. Every time you visit the staff are really helpful and friendly.

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Review from Jill F (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Croft Avenue Care Home since March 2021. I can’t fault the care he receives and he is always well fed.
The staff are always friendly and polite to me and appear to have a good relationship with my dad. I would recommend this home to anyone looking for care of a relative.

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Review from Shirley I (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that things in the home seem better. This may be because we are now allowed to visit in residents' toom, plus, I think having an activities coordinator again is very beneficial. There seems a nice atmosphere and staff seem happier. I do find it difficult to assess some of the areas as Mum is
unsure about things, but overall, my brother and I feel that Mum is well looked after, and there are some lovely staff in the home.

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Review from Joanna Y (Sister of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Croft Avenue really make my sister feel comfortable. Whenever I speak with her she has nothing but praise for the place she now calls home, and we, her family, can't thank everyone enough for the great work they do making her home such a happy place.

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Review from Neil H (Son-in-law of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently moved into Croft Avenue Care Home and he can't speak highly enough of his new home. He enjoys the food, friendly staff and seems very happy with the care he receives. He also talks about how nice and homely it is inside (although I've not been in myself due to the current restrictions).
I can however say that when I visited him in the lovely gardens a couple of weeks ago the staff were happy, friendly and seemed to be pretty on the ball with all the checks they have to do at the moment with the rules around Covid.
I would happily recommend this home to anybody looking for somewhere to look after their loved ones.

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Review from Elaine F (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Croft Avenue for respite care after falling badly and spending six months in hospital. All the staff were very welcoming and helped him to settle in quickly. After a couple of weeks, he decided to stay here as he was so well looked after. There were all sorts of activities to look
forward to and plenty of company from both staff and other residents. As my father became more frail, the staff were really good at keeping in touch and making sure I knew how he was day to day. Under Covid restrictions, I wasn't able to visit so it was important to have good communication. I can't stress enough how kind, thoughtful, loving and supportive everyone is at Croft Avenue, both to residents and their families.

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Review from J N (Niece of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home with lots of character. My aunt is very well cared for and happy living at Croft Avenue.
The rooms and common areas are well kept and clean and talking to my aunt and other residents they seem happy with the food although I have not eaten it myself.
The range of activities
are stimulating and the atmosphere in the home is happy with plenty of laughter from both residents and staff. Most importantly, the staff are attentive, friendly and patient. When my aunt lived in her own house she had become lonely and nervous, here however she has a new lease of life. We are so happy she is being so well cared for in this lovely place.

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Review from S Y (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care given is really good. They are all very friendly and helpful. The furniture in the lounge and dining room is very worn and badly needs replacing. The food is really good and always plenty of it.

Reply from Clare Sheehan, TBC at Croft Avenue Care Home

Thank you for taking the time to complete a review and your very kind comments which we will pass onto our colleagues in the home. We really appreciate your comments regarding the damaged furniture in the home’s lounge and dining room, we can confirm that we have ordered replacements which will be in place shortly. We strive to provide the kindest care for our residents and receiving feedback is very important to us and helps us to improve our services.


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Review from Alexandra B (Power of Attorney of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this for the gentleman I booked into the care home after he had fallen and was in hospital for two weeks. The manager came to the hospital, talked him through things and asked about his likes and dislikes etc
He was to be in the home for one week respite but we wanted it to be for longer
as it was so good. He found the constant droning of the dementia patients wearing.

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Review from William S (Son-in-law of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff go beyond care of duty despite the fact that residents sometimes do not appreciate the care and support they receive. We, the family, appreciate the care given.

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Review from V C (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed at Croft Avenue during the later stages of her life. The staff were excellent throughout mum's stay and they made what was a very difficult time much easier. The whole team were professional, helpful and extremely caring at all times. They made mum feel safe which was really important
to her and supported our whole family throughout a very difficult time. The home had a lovely "family" feel to it and I would recommend Croft Avenue to other families.

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Review from L L (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a care home urgently for my mother. In one week I visited, was greeted by extremely friendly efficient team and moved my mother in. The room is beautiful. Everyone has been so lovely and she loves the food. I live 300miles away so it is good to know she is in safe hands.

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Review from S E (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother had to come to you as an emergency for respite care which has now turned into permanent care. As we didn't know of your home until being in this position was very pleasantly surprised by the welcome and all facilities offered, which has subsequently meant we are very pleased she is able to stay
with you permanently. This is a big thing for a 97 year old to leave her home, but we are very happy with this solution. Staff, facilities and all that is offered is excellent. She couldn't be in better care.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Croft Avenue Care Home is calculated as follows: ( (215 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 279 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Teresa

Teresa McGuiness

Job Title: Home Manager

“For me, kind care is ensuring each and every Resident receives individualised support and is always treated with dignity and respect.”


As a dedicated healthcare professional, Teresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Teresa works closely with her colleagues to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Croft Avenue.


When asked what she enjoys most about her role, Teresa remarked:


“I just love to make a difference in people’s lives, no matter how big or small, it is such a fulfilling and heart-warming feeling.”


Outside of work, Teresa is a keen swimmer, she also enjoys spending quality time with her friends and family.


If you would like to find out more information about Croft Avenue, Teresa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.