Croft Avenue does not have any restrictions for visitors nor is bookings essential, however they ask that all visitors are mindful of busy times during the day such as medication rounds and meal times.
Booking is only essential should you wish to dine with a resident or loved one. This will enable the Chef to cater for special request and / or dietary requirements.
Free parking is available for family members and visitors. The main car park and reception is accessed via Wordsworth Street.
Croft Avenue Care Home has a Review Score of 9.7 (9.728) out of 10, based on 24 reviews in the last 2 years. Over all time Croft Avenue Care Home has 57 reviews.
Review from D M (Friend of Resident) published on 28 January 2019
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Overall Experience
5.0 out of 5
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Review from Margaret W (Daughter of Resident) published on 4 October 2018
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Overall Experience
5.0 out of 5
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Review from A B (Resident) assisted by family/friend published on 27 September 2018
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Overall Experience
5.0 out of 5
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Review from M S (Resident) assisted by family/friend published on 25 September 2018
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Overall Experience
5.0 out of 5
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Review from Lorna P (Daughter of Resident) published on 21 September 2018
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Overall Experience
5.0 out of 5
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Review from Lisa A (Daughter of Resident) published on 23 August 2018
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Overall Experience
5.0 out of 5
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Review from G P (Son of Resident) published on 14 May 2018
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Overall Experience
4.0 out of 5
She is very well cared for and looked after. She also enjoys banter and fun with staff.
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Review from June V (Daughter of Resident) published on 9 May 2018
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Overall Experience
5.0 out of 5
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Review from Ursula S (Daughter of Resident) published on 9 May 2018
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Overall Experience
5.0 out of 5
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Review from Michael J (Son of Resident) published on 9 May 2018
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Overall Experience
5.0 out of 5
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Review from June P (Daughter of Resident) published on 7 May 2018
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Overall Experience
5.0 out of 5
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Review from Jean E (Resident) assisted by family/friend published on 2 May 2018
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Overall Experience
5.0 out of 5
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Review from J T (Friend of Resident) published on 1 May 2018
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Overall Experience
5.0 out of 5
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Review from S J (Husband of Resident) published on 1 May 2018
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Overall Experience
4.0 out of 5
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Review from J N (Friend of Resident) published on 10 April 2018
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Overall Experience
4.0 out of 5
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Review from H M (Granddaughter of Resident) published on 10 April 2018
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Overall Experience
5.0 out of 5
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Review from Gill O (Granddaughter of Resident) published on 27 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.728) out of 10 for Croft Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.728 for Croft Avenue Care Home is calculated as follows: ( (215 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 279 Ratings = 4.728
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Croft Avenue Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
“For me, kind care is ensuring each and every Resident receives individualised support and is always treated with dignity and respect.”
As a dedicated healthcare professional, Teresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Teresa works closely with her colleagues to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Croft Avenue.
When asked what she enjoys most about her role, Teresa remarked:
“I just love to make a difference in people’s lives, no matter how big or small, it is such a fulfilling and heart-warming feeling.”
Outside of work, Teresa is a keen swimmer, she also enjoys spending quality time with her friends and family.
If you would like to find out more information about Croft Avenue, Teresa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
