Stilecroft Residential Home

51 Stainburn Road, Workington CA14 1SS
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7.1 12 Reviews
  • Stilecroft Residential Home, Workington
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Care Provided by Stilecroft Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Thinnesen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Stilecroft Residential Home Reviews (12)

7.1

Stilecroft Residential Home has a Review Score of 7.1 (7.127) out of 10, based on 5 reviews in the last 2 years. Over all time Stilecroft Residential Home has 12 reviews.

Overall Experience

  • 4
  • 5
  • 1
  • 1
  • 1

Date Published

12
4
5
5
7

Review from Marie L (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The rooms downstairs are old, dated and uninviting. My mum was only there for 2 weeks, the senior care assistant was the most helpful and the night downstairs night staff would rather be sat looking at their phones than helping residents who are shouting for help. Every time we visited, some of Mum's
clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

Reply from Clare Thinnesen, Manager at Stilecroft Residential Home

Hi Marie, If I can remember rightly I finished work early on New Year's Eve and I'm sorry I did not get the chance to say goodbye. I'm pleased you felt the senior was helpful, this is good to feedback. Staff being on phones can be misunderstood, staff use handheld devices (mobiles) to document care given. I can only apologise if you have not understood this, it can look like they are on mobile phones. With regards to your mother's clothes, we do suggest for new residents that family ensure that their names are on the clothes to prevent situations like this from happening. If you are missing any clothes please let me know and I will speak to the laundry department. We are currently working on updating the home and have recently had designers in to plan the new design, starting with the bottom unit, this is to ensure the home is welcoming to all residents and visitors. Thank you for your review and if you require further correspondence, please contact Stilecroft Residential Home.


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Review from W A (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has had dementia for a few years but began to decline quite rapidly. After a stay in the hospital, she was discharged to assess to Stilecroft. Hardest thing ever to put your mam in a home.
Took a while for us all to get used to it. The staff work hard, very hard. The home is clean and warm
and the the food looks great. Lots of activities on offer.
We can visit anytime (meal times are protected). Mam's room is nice and warm.
Staff are down to earth and approachable and do a fantastic job.
If we have any concerns we can ring and speak to someone.
Not an easy job to care for someone with dementia, certainly takes a special kind of person.
Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

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Review from C W (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from the hospital after 5 months of rehab following a complex ankle break which left her fully dependent and immobile. The 5 months also saw my dad pass away. The staff have been responsive in helping her adapt to new life in residential care and she decided she would stay. She
is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

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Review from Lynn P (Friend of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff made the visit welcome and went well. The resident was looking well and offered drinks.

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Review from A C (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother got admitted to the home from the hospital for what turned out to be a short stay as she suddenly and sadly passed away start of May 2024. The home knew absolutely nothing about her when she went. We visited my Mum 4 days before her sudden sad passing. She was fast asleep in the conservatory
on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

Reply from Hannah Marchant, Care & Compliance Director at Stilecroft Residential Home

Good Afternoon, firstly I'd like to extend my condolences to you and your family in such a difficult time. I am aware of your Mother's difficult admission to Stilecroft, however, I am concerned in relation to the issues raised in your review which the home nor provider are aware of. It would be highly appreciated if you can please make contact with me either via Telephone on 01773 546736 or via email on operations@mpscare.co.uk so I can investigate this matter further.


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Review from J V (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved to Stilecroft towards the end of his life. The staff couldn't do enough to make sure he was comfortable and well cared for. They were kind and attentive. My dad was treated with dignity.

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Review from M S (Daughter-in-law of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today was the first time I had been inside the home apart from the conservatory. My mother-in-law's room was bright, cheerful and happy, and apart from her hair, looked well cared for. The staff we met today were warm and friendly towards us and her. The home is not purpose-built, and in parts, needs
a revamp, but we are happy with the care overall. Sorry, can't comment on activities or value for money.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated and will be shared with the management and staff.


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Review from L W (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

You must understand due to Covid, access to the home has been very limited, and for the first time in 12-months, not at all. In my opinion, the problems in the home have been caused by poor management, which means the staff have not been supervised properly at a very difficult time due to the pandemic.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for providing feedback, and your comments have been noted. The home has gone through a period of transition and continues to make progress, with a newly appointed manager to lead the dedicated team at the home.


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Review from Glenn H (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived at 10 am, took Covid test, filled in form and let in at 10.30 to see my mother.
All staff pleasant, friendly and efficient.
Mothers room very clean and tidy.
She is very happy here and no complaints.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review from W W (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was accepted at Stilecroft at the beginning of the year. We are more than happy with the way Dad is being cared for; it's a lovely home, and all the staff are amazing. Dad always comments on how well he is looked after and has become a more outgoing person while he's in there. The building itself
may need a bit of upgrading, but that doesn't affect the care and attention that all the residents are getting. We are so pleased Dad is settled and happy. We're relieved that someone is there for him, as we tried and couldn't take care of him like they do.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review from Barbara E (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful. When I have visited, I have found Dad to be comfortable and clean. So the family are happy with Dad's care. Dad always says he wants his ice cream in a dish, not a cone.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review from Jackie A (Wife of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely Building decorated nicely inside, very homely feel to it.


My Husband was a resident here for many years, I visited the home 3 times per week. I was always very welcome, made cups of tea and joined in with the activities. My husband loved it here, he made 2 very good friends who and would sit

and have a game of cards after lunch. It was always reassuring that my partner of 50 years was being cared for by such compassionate, professional care assistants.
Sadly, he passed away recently but I will always have very fond memories of his last years at Stilecroft Residential Home.


Would recommend to others.


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Current Review Score: 7.1 (7.127)

Overview of Review Score

The Review Score of 7.1 (7.127) out of 10 for Stilecroft Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.536 for Stilecroft Residential Home is calculated as follows: ( (23 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) + (12 Poors x 2) + (7 Very Poors x 1) ) ÷ 56 Ratings = 3.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.591 Points relating to the number of positive Reviews for Stilecroft Residential Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 3 Positive Reviews ÷ 8.8 = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Stilecroft Residential Home

What types of Care is Stilecroft Residential Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stilecroft Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Stilecroft Residential Home have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Stilecroft Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stilecroft Residential Home to the centre of Workington?

1.1 mile(s) as the crow flies, distance by road may be significantly further.