Acorn Grange

Vicarage Road, West Cornforth, Ferryhill DL17 9HU
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9.7 56 Reviews
  • Acorn Grange, Ferryhill
Acorn Grange Nursing Home is a 46-bed care home offering residential and dementia care in County Durham.

Caring and attentive staff give all residents personalised care and the dignity and respect they deserve.

All prospective residents and their families are encouraged to visit the home.

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Care Provided by Acorn Grange

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Fagan (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Acorn Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is unrestricted.


Acorn Grange Reviews (56)

Total of 56, showing 1-20
9.7

Acorn Grange has a Review Score of 9.7 (9.675) out of 10, based on 10 reviews in the last 2 years. Over all time Acorn Grange has 56 reviews.

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Review from L B (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home where my mother was loved and cared for in her last years. Always treated with respect and kindness by all of the staff.

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Review from C B (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff and carers are very pleasant and polite and if there's a problem they are all very approachable, and it's sorted as soon as it possibly can.
Recently I have noticed a shortage of care staff when a member rings in sick it puts more pressure on other staff and makes it harder for
them to keep an eye on the residents.

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Review from A W (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at Acorn Grange care home now for 14 months, he has settled in well and as a family, we are happy with his overall care, the staff are amazing, from management to housekeeping! The care staff never stop, they go above and beyond and always act in the best interests of their residents.
The
building is always spotlessly clean, my Grandads room is homely, a great size, and suitable for his needs.
Any issues we have had as a family have been resolved promptly, communication is good & I'm grateful to all of the special staff, (there are too many to name) they have allowed and encouraged Grandad to be his "old self" he has such a great sense of humour and after the stroke it was lost for a while, but I'm pleased to say it has returned and it's great to see him laughing and causing chaos, something I didn't think we'd see again!

Reply from Andrea Pickering, Quality Care Manager at Acorn Grange

We are thrilled to hear that you and your grandad have had such a positive experience at our care home. We are thankful for the trust you have placed in us and are happy to learn that all of the staff have gone over and beyond to help him find his sense of humour again. We are committed to providing the highest level of care for all our residents and it is great to know that we are achieving this goal. Your feedback is important to us, and we will ensure that your kind words are passed on to the team at Acorn Grange.


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Review from J L (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly.
The bedroom and communal areas are always very clean and odour free.
The managers are always very friendly. Always very hands-on and very helpful. Always makes time for the residents and is not afraid to help other members of staff.

Reply from Andrea Pickering, Quality Care Manager at Acorn Grange

We are pleased to hear that you are having such a positive experience at our care home. We are particularly proud of our dedicated staff who go above and beyond to provide exceptional care and attention to our residents. Thank you for taking the time to share your feedback. We appreciate this and will ensure to pass this on to the team at Acorn Grange.


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Review from Kathryn S (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Acorn Grange since February 2023. The family have nothing but praise for the staff and management who have ensured that all her needs, be it health, emotional and social are met to the highest of standards.
She is safe and secure in a caring, homely environment, and we cannot
thank every staff member enough.

Reply from Vanessa Cutler, Operational Director at Acorn Grange

Thank you so much for your review; we very much appreciate your feedback.


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Review from Susan B (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, Acorn Grange was very professional, caring and understanding. Cannot thank them enough for giving us the break which we needed.

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Review from P S (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acorn Grange have always appeared very caring to my mother, who at this time has many support needs. Her room is always clean and presented in a way that is comfortable for her (restricting sunlight which she finds painful). Due to her medical issues, she takes her meals in her room, and
this is never an issue. As a visitor, the staff are always friendly and welcoming.

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Review from Ron H (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mother has been a resident, she has always been treated with kindness and respect. She is well looked after and always clean and nicely dressed. The staff are friendly and caring. The home itself is always clean, warm and welcoming.

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Review from Lisa C (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fab care home.
Staff - lovely.

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Review from Mary W (Resident) assisted by family/friend published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time in a care home, and it is a very good experience. Staff are excellent. Room is nice. Food is tasty. Visitors and family are made welcome. Showers and toilets are very clean. I enjoy the activities.

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Review from Joanne M (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to Acorn Grange for respite care from hospital but unfortunately it turned into end-of-life care. Under the circumstances, I can honestly say the staff from the manager, admin, carers, kitchen staff, laundry and cleaners were all excellent, caring people, proficient and gave my dad such good
care in his last days. They also looked after his family, always keeping us informed of any changes in his condition and giving us comfort too. Some of the rooms could do with an update but that's a minor point.

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Review from Ron S (Husband of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into permanent care on 15-2-21 at Acorn Grange, and previously to that for five years for periods of respite at Acorn Grange for four years and other not-so-good homes for this first year. I cannot fault Acorn Grange on anything.

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Review from T P (Son of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Acorn Grange since the end of July for respite care and we are now changing her status to full-time resident. The care she has been given is first class. The home is very clean with none of the unpleasant smells found in some care homes. The staff are constantly working towards
taking care of her needs and ensuring she is comfortable.

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Review from Selma H (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Coronavirus, Dad going into a care home has not been easy or normal, but the staff have been great, considerate and helpful.
I can't comment about decor or activities as I have not been able to go into the home yet, but hopefully that will change.

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Review from Helen D (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the care given to my mother and that I am kept up to date on how she is. I am informed of incidents such as falls and changes in medication. A nice touch was a card and photograph of her sent early in lockdown.

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Review from C M (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compassionate and caring. Keeping in touch this year has been excellent.

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Review from T W (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't seen my mam for so long now but whenever we ring up the staff have loads of time for us even though they are extremely busy. They are always friendly and go out of their way to help us and mam in any way they can.

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Review from E R (Sister-in-law of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my sister-in-law receives. The staff are most helpful and very very caring. I would have no problem discussing any problem I had as they are all very accessible to any of my sister's needs. Thank you so much for all you do for her.

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Review from Pam M (Wife of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review because I am extremely pleased with the care my husband is and has received for the past two years. I have POA for my husband. His dementia is server, and he has lost all speech, his sight and hearing are very bad also. When he could speak and he knew me, he told me he was pleased
with the care, enjoyed the company of the residents and staff. The staff are very good with him. He is always well dressed and clean. In these terrible times, I am kept informed by the management, reception or staff.

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Review from Margaret B (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother has been a resident in Acorn Grange care home, she has settled in well. She takes part in the activities and has met new friends. The staff are excellent and the management. The care home is very clean and the room of the residents. The staff and management go out of their way making
sure all of the residents are looked after according to their needs, also they are well-nourished.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Acorn Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Acorn Grange is calculated as follows: ( (83 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Donna

Donna Fagan

Job Title: Registered Manager

Joined: 2017

NVQ Level 5 Leadership & Management
Donna has been employed by the company since 2014 as a support worker, then deputy manager moving on to be our registered manager since September 2017.


No image found

Donna Fagan

Job Title: Registered Manager

Joined: 2017

NVQ Level 5 Leadership & Management
Donna has been employed by the company since 2014 as a support worker, then deputy manager moving on to be our registered manager since September 2017.


Frequently Asked Questions about Acorn Grange

What types of Care is Acorn Grange registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn Grange provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn Grange have?

There are 46 Single Rooms.

What are the Facilities & Services at Acorn Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn Grange to the centre of Ferryhill?

1.8 mile(s) as the crow flies, distance by road may be significantly further.