Acorn Grange

Vicarage Road, West Cornforth, Ferryhill DL17 9HU
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9.7 56 Reviews
  • Acorn Grange, Ferryhill
Acorn Grange Nursing Home is a 46-bed care home offering residential and dementia care in County Durham.

Caring and attentive staff give all residents personalised care and the dignity and respect they deserve.

All prospective residents and their families are encouraged to visit the home.

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Care Provided by Acorn Grange

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Donna Fagan (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Acorn Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is unrestricted.


Acorn Grange Reviews (56)

Total of 56, showing 21-40
9.7

Acorn Grange has a Review Score of 9.7 (9.675) out of 10, based on 10 reviews in the last 2 years. Over all time Acorn Grange has 56 reviews.

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Review from David C (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had the best care possible. We have been very impressed with the staff caring and level of professionalism shown. They are very knowledgeable, friendly and always willing to help. We have great peace of mind that my mother is comfortable and receiving the help she requires.

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Review from Julie H (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the current situation is difficult to fully appreciate the levels of care and understanding needed to be given by carers. What I can say is that the team at Acorn Grange have done their utmost to keep my father and other residents safe and cared for. I was extremely upset and concerned at the prospect
of my father being in lockdown for so long but he is well and settled when we do see him. He is happy and I believe, incredibly, he has not deteriorated as I and the rest of the family feared he would. I believe this to be down to the hard work and total dedication of the staff. For this I, my mam and sister are incredibly grateful. We are missing Dad so much and would love the opportunity to hug him or hold his hand but as this is not an option we can be in part reassured that he is well cared for both mentally and physically by the team. I believe the leadership of the home sets high standards and expectations which the staff deliver on.

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Review from Susan B (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All through these trying times, the staff have looked after my mam so very well. Despite the fact we cannot visit we are well informed about her welfare and health. They are working so hard to keep the residents' spirits up as well as keeping them healthy and safe.

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Review from Ann H (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is second to none. Nothing is too much trouble for the staff. I have always found them to be extremely friendly, professional and caring. I have always spoken very highly of Acorn Grange to friends and family.

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Review from Marie S (Wife of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely happy with the care my husband has received at the home over the last three years.
The staff are very friendly and helpful and there is a nice feel about the place and effort is put in to provide stimulus which is very important.
I'm informed of his situation every month with
his personal plan and have input to any changes that may need to happen and my views and wishes are acted upon.
The food is also very good which is important when meals and snacks break up the day and my husband really enjoys his food and care is taken with his special diet.

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Review from Beverley B (Sister of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class care home. Sister and brother-in-law have settled in really well. The staff go above and beyond to offer care and support making sure all their needs are met. Lovely home and lovely staff nothing is any trouble.

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Review from Michael T (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam and Dad are thriving in Acorn Grange and the staff and Management have been first class in their approach to the care of Mam and Dad and their smooth transition into care home life. Care, empathy and the passion shown by the Staff to all Residents speaks volumes for the Management structure in implementing
their core values and ensuring the best care is implemented each and every day.

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Review from Sue F (Sister of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy with the standard of care. Staff go the extra mile - always smiling and helpful. Couldn't ask for more. Well managed and it shows.
Nothing is too much trouble and every effort is made to make life happy and comfortable for our loved ones.

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Review from Deborah N (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care, always informed, staff are always kind and courteous and nothing is a problem for them. Standards are excellent, it is lovely to see how well cared for residents are and to have absolute peace of mind that they are receiving the very best care, thank you Acorn Grange.

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Review from Michelle P (Niece of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam and myself speak to my Aunty regularly and she is very happy with the care she is receiving. She gets on well with everyone.
The staff are always very helpful.
A happy Sister and Aunty makes a happy family.

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Review from A T (Son of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management very supportive to my father; met all his need, and he formed a strong relationship with them (especially the manager and one other member of staff).
Big thank you, and would strongly recommend this care home to all!

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Review from R W (Son-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The ordering of medication needs reviewing as extra painkillers are frequently needed. The staff are very caring and her choices are always accepted and catered for. The food is of very good quality that's mostly home-cooked and the quantity is efficient.

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Review from E T (Wife of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Staff all very friendly not frightened to ask anything.

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Review from A B (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff that I encountered were very friendly introducing themselves by name. Environment was very becoming on entering the building, clean and tidy. The room my husband was allocated was very clean. Throughout my husband's stay, I was fully informed of any changes in condition and treatment and involved
with any decisions.

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Review from Pam M (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acorn Grange has a very good atmosphere. It is clean and tidy. The management and staff are all pleasant and treat the residents with dignity and in a caring way.
My husband is very happy there. He is always clean and tidy and eats well.
When I visit it has a homely feeling.

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Review from David A (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been a resident of Acorn Grange for almost one year. She settled in very quickly and is extremely happy. All members of staff are friendly, welcoming and professional - not only with residents but also visitors. My Mam is well fed enjoying all her meals. The social activities provided both
in Acorn Grange and day trips/excursions are top class. The staff deserve a Gold Medal!! Acorn Grange is providing my Mam a dignified and excellent quality of life.

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Review from E L (Partner of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has Alzheimer's. I was unable to cope but reluctant to hand his care over to others. Initially, I worried but needn't have. He has settled well and all his needs are catered for. The staff have been very good to me too while I have been adjusting.

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Review from Donald G (Nephew of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my aunty and my uncle reside at Acorn Grange. They are very elderly and need a lot of care. They receive bucket loads of things at Acron Grange. Their communication is excellent at all levels and they understand the needs of elderly, vulnerable residents. I have visited many times - the environment
is comfortable, secure and respectful.

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Review from Graham C (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident due to vascular dementia for 5 years now, the hardest decision you will ever make is to entrust your loved ones care to people you don't know. The guilt and sadness runs deep initially.
Now I have the utmost respect and confidence with all at Acorn Grange in West Cornforth.
In a recent choking incident my father could have easily died but for the quick thinking of the professional staff.
The communication to myself regarding my father's health, progress and well being, in general, is first class.

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Review from J A (Granddaughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Acorn Grange do a fantastic job under daily pressure of caring for their residents who are extremely well cared for. They have varied activities for them daily and organise trips out. We, as a family, feel that this is a safe environment as all doors are keycoded so residents cannot go
on walkabout without carer's knowledge.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Acorn Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Acorn Grange is calculated as follows: ( (83 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Donna

Donna Fagan

Job Title: Registered Manager

Joined: 2017

NVQ Level 5 Leadership & Management
Donna has been employed by the company since 2014 as a support worker, then deputy manager moving on to be our registered manager since September 2017.


No image found

Donna Fagan

Job Title: Registered Manager

Joined: 2017

NVQ Level 5 Leadership & Management
Donna has been employed by the company since 2014 as a support worker, then deputy manager moving on to be our registered manager since September 2017.